1. What is the Xiaomi Rewards Club?

The Xiaomi Rewards Club is an exclusive loyalty program designed for Xiaomi customers. Members earn Mi Points on purchases and with other activities, which can be redeemed for discounts, special products, and exclusive privileges.

2. How to Create a Mi ID?

• Download Mi Store App from play store

• Open the Mi Store app, tap "Sign In"

• "Create Account", enter Phone

• You will receive an OTP on your Phone

• Verify OTP

• Set a Password

3. How can I join the Xiaomi Rewards Club?

Becoming a member is simple and free. Just log in to your Mi account on the Mi Store app or website to activate your membership and start earning rewards.

4. How do I earn Mi Points on my purchases?

For every ₹100 spent on eligible products, you earn 1 Mi Point. For example, a purchase of ₹20,000 will add 200 Mi Points to your account.

5. Can I use Mi Points to purchase any product?

Yes, Mi Points can be used to buy a wide range of Xiaomi products, including smartphones, accessories, and smart devices. Check the Mi Rewards Store for eligible items.

6. Can I combine Mi Points with other discounts and promotions?

Yes, you can use coupons and vouchers along with Mi Points. However, Instant Bank Discounts cannot be applied when making a purchase using Mi Points.

7. What should I do if my Mi Points are not credited after a purchase?

Mi Points are credited after your order is delivered. If your points do not reflect in your account even after successful delivery, please contact Xiaomi customer support for assistance.

8. How can I redeem my Mi Points on Mi.com?

To redeem your Mi Points:

• Visit the Mi Rewards Store via your Mi account

• Browse available products and rewards

• Add items to your cart and use Mi Points at checkout to complete your redemption

Please Note: Mi Points are not redeemable on Selected Products.

9. How can I redeem Mi Points Offline?

To redeem your Mi Points offline, follow these steps:

• Visit any Mi Exclusive Store, such as Mi Home, Mi Studio Direct & Mi Store.

• Share your registered mobile number with the store promoter.

• You will receive an OTP on your mobile number.

• Share the OTP with the promoter.

• Your Mi Points will be redeemed after your purchase.

10. Do Mi Points have an expiration date?

Yes, Mi Points are valid for 12 Months from the date they are earned. For example, Mi Points accumulated on 5th March 2025 will expire on 31st March, 2026. Ensure you use them before they expire!

11. Is there a limit to how many Mi Points I can earn?

Yes, you can earn a maximum of 5000 Mi Points. Once you reach this limit, additional points will not be credited until you redeem some of your existing points.

12. Do I have to pay delivery fees on orders with Mi Points?

If the final payment amount falls below ₹500 after applying Mi Points, standard delivery charges will be applicable.

13. What if I don’t receive a replacement for a defective device, will I still have my Mi Points?

If your replacement request for a defective device is not fulfilled, the Mi Points earned from your original purchase will remain in your account. Additionally, you may receive exclusive coupons and vouchers as compensation. For further assistance, please contact Xiaomi customer support.

13. Will I get my redeemed Mi Points back if I refuse to accept the delivery of my order? If you choose to reject the delivery, your redeemed Mi Points will be refunded once the returned device reaches us safely.