In these terms and conditions, “Xiaomi”, “we”, “us” and “our” means Xiaomi Technology Australia Pty Ltd (ABN 50 685 941 244).
These terms and conditions set out our offer of particular rights and services to certain purchasers of certain devices (the “Exclusive Service Offer”), as described in these terms and conditions. These terms and conditions are current as at 1st Sep 2026.
Importantly, rights under the Exclusive Service Offer are offered in addition to your rights under the Australian Consumer Law. The benefits under the Exclusive Service Offer are not insurance.
1. Eligibility Criteria
The Exclusive Service Offer is limited to purchasers of POCO F9 Series smartphones (the “Product(s)”) where:
· the Products are purchased through any Xiaomi official sales channel in Australia; and
· Products that are activated in Australia.
2. Rights and services included in the Exclusive Service Offer
Purchasers of the Products who meet the eligibility criteria above (“Eligible Purchasers”) receive the following rights and service as the Exclusive Service Offer:
a. One free screen replacement within 6 months of the date of purchase (see section 3.1) only for Eligible Purchasers who make a purchase between 1st Sep 2026 and 30th Sep 2026;
b. a 4-month free trial of Spotify Premium (see section 3.2)
c. a 3-month free trial of YouTube Premium (see section 3.3);
d. a 3-month free trial of Google AI Pro (see section 3.4);
3. SERVICES DESCRIPTION
3.1. One free screen replacement within 6 months
Eligible Purchasers who make a purchase between 1st Sep 2026 and 30th Sep 2026 are eligible for one (1) screen replacement service during the first six (6) months after the date of first purchase of the Product by the Eligible Purchaser, if the screen of a Product is damaged or faulty by a non-intentional action of any individual and subject to the exclusions below.
How do I claim a screen replacement?
If you wish to request a screen replacement, you must contact the Xiaomi Customer Service as described below and provide your proof of purchase. The Xiaomi Authorised Service Centre will assess the Product and if it determines the screen should be replaced, such replacement of the screen shall be provided free of charge. The Eligible Purchaser is responsible for any logistics costs (including postage).
Exclusions
The screen replacement service does not apply to or cover the following situations:
1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
2. The Product is a counterfeit and was not manufactured by Xiaomi;
3. Damage to the screen was caused intentionally or with gross negligence;
4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
6. The Eligible Purchaser is unable to provide proof of purchase;
7. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s instructions, manuals or guidelines;
8. The defect arises from the Eligible Purchaser’s own or unauthorised repair/manipulation, or the use of non-authorised or non-original spare parts, software, or components; or
9. The Product requires full replacement (i.e., not just a replacement of the screen) due to screen damage or modifications.
3.2. 4-month free trial of Spotify Premium
The offer is only available to users who have never subscribed to Spotify Premium.
How to redeem the offer：
To redeem your Spotify Premium offer, you must use the Mi Store app. If the Mi Store app is not installed on your device, please download it and make sure it is updated to version V4.33.0 or later before redeeming. The redemption process will not work properly on earlier versions.
• Open the Mi Store app and sign up or log in.
• Tap the “Account” icon in the right corner.
• Tap “Exclusive Benefits”.
• Tap the Spotify Premium banner.
• Please review the offer details carefully. To verify your eligibility for this offer, Xiaomi will perform a one-time check of your device identifier. This check is only for redemption eligibility verification and will not be used to link to your account or for any other purposes. The device ID will not be retained or shared. If you agree to this verification, select the authorization checkbox and tap "Claim Now". If you are eligible, your Spotify Premium offer details will be displayed.
• Tap “Copy” to copy your redemption link, then paste it into your web browser. If you forget or cannot find your redemption link later, open the Mi Store app, tap the “Account” icon in the right corner, then tap “My Benefits”, where you can view your redemption records and access your redemption link.
• Tap "Start free trial", and sign up for or log in to your Spotify account
• If Spotify asks for a redemption code, use the last 10 characters of your redemption link. For example, if your redemption link is https://www.spotify.com/xx/ppt/xiaomi2010-xmft/?code=ABCDE12345, your redemption code is ABCDE12345.
• Enter a valid payment method. You will not be charged until the free trial period expires. You may cancel at any time before the trial ends to avoid being charged.
• Complete the redemption and enjoy your Spotify Premium!
This offer will be available starting September 26, 2026.
Customer Support:
• Xiaomi support (e.g. redemption issues):
Please contact Xiaomi Customer Service at https://www.mi.com/global/support/contact/ or via email address: support.global@support.mi.com.
• Spotify support (e.g. payment, billing, or Spotify service issues):
Please contact Spotify at https://support.spotify.com/contact-spotify-support/
Redemption Deadline：
Must purchase, activate the device, and redeem the offer by September 25, 2028, 11:59 PM (local time).
3.3. 3-month free trial of YouTube Premium
Offer is valid for new users only (no previous trials of YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music). Must be redeemed by no later than August 31, 2028, 11:59 PM local time. The Eligible Purchaser is entitled to a free subscription to YouTube Premium for a period of 3 months from the date of activation. After the trial ends, a monthly subscription applies unless cancelled beforehand (pricing varies as determined by Google). See full terms at www.youtube.com/premium/restrictions/
How to redeem the offer:
l Open your YouTube app and tap the profile icon in the right corner.
l Tap “Get YouTube Premium.” You will need to sign in if you aren’t already signed in.
l Click “Get YouTube Premium.” The offer will be here.
l If you don’t have a payment method on file, you will be asked to add one. Otherwise, your existing method will be used. This screen displays your trial end date.
l Support: In case of any issues with redemption, please contact Xiaomi Customer Service via https://www.mi.com/au/support/. Select phone, email, or chat support.
l Support: For issues related to the YouTube Premium service (e.g., billing), the participant must contact YouTube Support directly via https://support.google.com/youtube.
3.4. 3-month free trial of Google AI Pro
Only available for ages 18+. Offer must be redeemed by no later than June 12, 2027, 11:59 PM local time. The Eligible Purchaser is entitled to a free subscription to Google AI Pro for a period of 3 months from the date of activation. After the trial ends, a monthly subscription applies unless cancelled beforehand (pricing varies as determined by Google).
Existing Google One users can redeem this offer. If a user has an existing trial and redeems a new trial, their existing trial or subscription plan will be revoked and their new trial will begin, regardless of how much time they have left on their existing offer. Full Terms & Conditions: https://one.google.com/offer/terms-and-conditions/xiaomi_3month_aip_trial
How to redeem the offer?
l Open the Gemini app or Google One app
l Click “Try now” on the pop-up that says “Try Google AI Pro at no extra cost”. If you don’t see the pop-up, tap the profile icon in the right hand corner and select “Try Google AI Pro” from the menu
l Tap “Start trial.” A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. Cancel anytime before the trial expires to avoid being charged.
If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/au/support/. Click “Contact us”, and choose phone, email, or chat.
4. MISCELLANEOUS
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning Products as part of exercising any aspects of the Exclusive Service Offer, including but not limited to your personal and/or confidential documents and data. The User is responsible for erasing all data (including personal and/or confidential files and data from the User). Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on Products when you return it back.
With some repairs it may not be possible to repair all parts, in which case we may replace damages components with new or refurbished parts of equivalent quality and performance. Therefore, your repaired products may not include all the original parts or components.
XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
Xiaomi Customer Service phone: 1800 270 852
Email Address: service.au@support.mi.com