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WARRANTY


This limited warranty shall apply to Xiaomi products. For handset and accessory defects under normal use circumstances, and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Mi Phone and Mi Pad Limited Warranty

Item Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Carry in
Xiaomi original battery, adapter and other accessories packaged with the product 6 months Labor and parts Carry in

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, any defects listed in < Mi Phone and Mi Pad Defects List >shall be repaired free of charge by Xiaomi.

Mi Phone and Mi Pad Defects List

Item Performance Defects
Phones and tablets Screen failure including no display / abnormal display
Phone/tablet does not start, unable to log or make calls
Phone/tablet does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Shell crack damage due to structural or material factors
Adapters The original adapter does not work.
Batteries Phone/tablet doesn‘t work after fully charged or cannot charge
USB Cables Do not work

Accessory Product Limited Warranty

Item Replacement Repair Scope of Warranty Warranty service Warranty Support Document
Power bank 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice
Headphones 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice
Batteries 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice
Battery Chargers 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice
Adapters 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice
USB Cables 7 days 6 months Labor and parts Carry in Purchase Order No. / Invoice

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, free replacement service shall be provided.

  1. This Limited Warranty is only valid in the Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase Order number, a copy of the original invoice/receipt.
  4. This warranty does not cover the following cases:
    • If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • If any damage occured in/on the outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
    • Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.
    • Any other circumstances that are contradictory to or not in compliance with business ethics.
  5. Xiaomi will determine whether a product is “Out of Warranty” according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon a service fee payment.
    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
    • During the warranty period, a violation is defined as: customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.