Xiaomi 15 – EXCLUSIVE SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/uk/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 15 Ultra) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Kingdom hereinafter the “Territory”). This offer is provided Xiaomi Technology UK Limited, having its registered office at Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, United Kingdom with registration number 11447538 (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. SERVICES
This offer will include the following additional services:
i. Get a one-time Dragonpass Airport Exclusive Lounge (please refer to point 4.1.);
ii. Get 4 months of Spotify Premium for free (please refer to point 4.2.);
iii. YouTube Premium 3 months access (please refer to point 4.3.);
iv. One free screen replacement within 6 months (please refer to point 4.4.);
v. One out-of-warranty repair with free labor costs within 12 months (please refer to point 4.5.);
vi. 24-month Exclusive customer services (please refer to point 4.6.).;
(hereinafter, “Services”)
3. PERIOD OF THE SERVICES
- Get a one-time Dragonpass Airport Exclusive Lounge (hereinafter, “Lounge Service”). The Lounge Service is available only for Beneficiaries who purchased the Product before 02/04/2025. If the beneficiaries want to get this benefit, they must redeem the benefit before 02/05/2025. Beneficiaries who redeem this benefit successfully should use it before 02/09/2025.
- Get 4 months of Spotify Premium for free (hereinafter, “Spotify Premium”). Individual plan only. New Spotify Premium user only. To enjoy this service, beneficiaries need to purchase and activate the product before 08/08/2026. This offer must be redeemed between 03/03/2025 and 08/08/2026.
- YouTube Premium 3 months access. To enjoy this service, beneficiaries need to purchase and activate the product before 31/07/2025. The offer expires and must be redeemed by 31/07/2025.
- One free screen replacement within 6 months: six (6) months from the date of first purchase of the Product by end user. The purchase date must be before 02/03/2026.
- One out-of-warranty repair with free labor costs within 12 months: twelve (12) months from the date of first purchase of the Product by end user.
- Exclusive VIP customer service: twenty-four (24) months from the date of first purchase of the Product by end user
4. SERVICES DESCRIPTION
4.1 One-time Dragonpass Airport Exclusive Lounge
The Beneficiary who purchases the Product during the period from 02/03/2025 to 02/04/2025 who successfully redeemed the service in accordance with the procedure mentioned below and Users must redeem before 02/05/2025, is entitled for one-time access to the Lounge Service. This benefit is valid until 02/09/2025.
i. Acceptance of Terms
The Beneficiary fully understands and acknowledge that Lounge Service is provided by DragonPass Company Limited and its affiliates (hereinafter, “Dragonpass”). By using the Service Code Link and accessing the Lounge Service, the Beneficiary accepts and adhere to (a) Terms of service of Dragonpass: https://en.dragonpass.com.cn/info/termsofservice, and (b) the Privacy Policy of Dragonpass: https://en.dragonpass.com.cn/info/privacypolicy.
ii. Redemption of the Lounge Service
The Beneficiary may redeem the Lounge Service after 14 days from the date of the Product activation. To redeem the Lounge Service, the Beneficiary should log in to the IMEI activity page [https://www.mi.com/uk/imei-redemption] with personal MI ID, and then completing the redeem form provided there.
If the Beneficiary do not have an MI ID, they should register it before obtaining Lounge Service.
iii. Verification and Receipt of Service Code
Upon successful submission of the redeem form, Xiaomi will review the Beneficiary’s eligibility. If the Beneficiary’s eligibility is confirmed, the Beneficiary will receive a Lounge Service Link (hereinafter, “Service Code”) to the email address provided by the Beneficiary in the redeem form. Xiaomi bears no responsibility for the non-receipt of the Service Code to an incorrectly entered email address.
iv. How to use the Lounge Service
The Beneficiary can use the Service by presenting the Service Code Link and boarding pass at any Dragonpass Lounge Service point. Upon arrival at the airport lounge before your trip, Click the link. The page will display a QR code. Present this QR code email or link to the staff for verification. The Service Code Link can be used without additional authorization and registration. By using the Service Code to enter the lounge, the Beneficiary can use the services in the same way as other Dragonpass users, without the need for additional actions. The Service Code Link is valid for a single use only.
v. Validity of Longue Service
The Service Code will be valid until 02/09/2025 therefore the Beneficiary should plan accordingly to utilize and benefit from the service.
vi. Availability of Longue Service
The Beneficiary can check the designated airport lounge through Dragonpass Airport Service network: https://en.dragonpass.com.cn/airports.
vii. Contact for Questions
In case of any question regarding the use of the Longue Service, the Beneficiary can contact the Dragonpass customer service hotline +44 16 1929 8844 (English Service, Monday to Thursday 9AM-5PM, Friday 9AM-4:30PM UK Time) or email enquiries@dragonpassuk.com.
4.2 Get 4 months of Spotify Premium for free
This Spotify Premium offer provides Beneficiaries with subscription benefits at no charge for a period of 4 months from the day you redeem the offer (“Spotify Premium Benefit Period”). To enjoy this 4 months of Spotify Premium for free, Beneficiaries need to purchase and activate the product before 08/08/2026. This offer must be redeemed between 03/03/2025 and 08/08/2026. This offer is limited to new users to Spotify Premium only, individual plan only and may not be combined with other Spotify Premium offers.
How to redeem this benefit
You can start to redeem this benefit after 1 day from the date when you activate the Product,. To redeem the benefit, you should log in to the IMEI activity page [https://www.mi.com/uk/imei-redemption] with your MI ID, and fill in the type of your Product, the purchase channel of your Product, the IMEI of your Prodcut, your email and the verification code you receive correctly and then click “submit now”.
If you do not have a MI ID, you should register one before acquiring this benefit.
After you submit your information successfully, Xiaomi will review your eligibility. If your eligibility has passed the review, you will obtain the service code link (hereinafter, the “Service Code”) via the email address you filled on the IMEI activity page. If you fail to receive the Service Code due to your incorrect filling, Xiaomi will not be liable for this, so please fill in your email accurately.
How to use the benefit:
Beneficiaries need to click service code link and open the Spotify app on their device. After that, you need to go to “My Account” and click “get Spotify Premium”. Then the offer will appear on screen and Beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
If you have any question about using theSpotify Premium service, please call customer service hotline.
Please refer to https://www.mi.com/uk/event/spotify-premium/ to get more information about the Spotify Premium service.
4.3 YouTube Premium 3 months access
The YouTube Premium offer participant is entitled to 3 months of YouTube Premium free trial membership according to the model of device purchased ("the Trial Period”). To enjoy this YouTube Premium service, beneficiaries need to purchase and activate the Product before 31/07/2025. This YouTube Premium offer expires and must be redeemed by 31/07/2025. This YouTube Premium offer is limited to new users to YouTube Premium. To redeem the offer successfully, beneficiaries must not be the current YouTube Premium or YouTube Music Premium subscribers and must not have been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers before. For the full term of this offer please go to: https://www.youtube.com/premium/restrictions.
To redeem this offer, beneficiaries need to open the YouTube app on their device. After that, you need to go to “My Account” and click “get YouTube Premium”. Then the offer will appear on screen and beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
At the end of the Trial Period, beneficiaries will be automatically charged the individual subscription price on a monthly recurring basis, price varies by country. And the subscription can be canceled anytime. To avoid being charged, you must cancel before the end of the Trial Period.
Please refer to [https://www.mi.com/global/service/support/youtube-premium.html] to get more information about the YouTube Premium service.
4.4 One free screen replacement within 6 months
Beneficiaries who purchase the Product between the 02/03/2025 and 02/03/2026 are eligible for a One-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
4.5 One out-of-warranty repair with free labor costs within 12 months
Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service as below,
Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed on https://www.mi.com/uk/support/service-centre/ and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with;
The product is a counterfeit and was not manufactured by Xiaomi.
4.6 24-month Exclusive customer service
During the Service period, Beneficiaries can also benefit from additional hotline services:
- You can contact the XIAOMI Customer Service on 0800 021 1888
(Opening Hours: Mon-Fri 9:00 – 18:00).
- In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in https://www.mi.com/uk/support/.
5. MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/uk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK Law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
ANNEX I
XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
- Webchat: www.mi.com/uk (Opening Hours: Mon-Fri 9:00 – 18:00)
- Xiaomi Customer Service Phone: 0800 021 1888 (Opening Hours: Mon-Fri 9:00 – 18:00)
- E-mail address: service.uk@support.mi.com
Xiaomi Service Repair Centers (Mail in Repair)
SBE Ltd
- Opening hour: 8.30am to 5:00pm Monday to Friday;
- Contact: 01233 619320
- Address: Beaver Business Park, Ashford TN23 7SH
Xiaomi 15 Ultra – EXCLUSIVE SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/uk/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 15 Ultra) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Kingdom hereinafter the “Territory”). This offer is provided Xiaomi Technology UK Limited, having its registered office at Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, United Kingdom with registration number 11447538 (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. SERVICES
This offer will include the following additional services:
i. Get a one-time Dragonpass Airport Exclusive Lounge (please refer to point 4.1.);
ii. Get 4 months of Spotify Premium for free (please refer to point 4.2.);
iii. YouTube Premium 3 months access (please refer to point 4.3.);
iv. One free screen replacement within 6 months (please refer to point 4.4.);
v. One out-of-warranty repair with free labor costs within 12 months (please refer to point 4.5.);
vi. 24-month Exclusive customer services (please refer to point 4.6.).;
vii. Xiaomi 15 Ultra Xiaomi Smartphone International Warranty Service (please refer to point 4.7)
(hereinafter, “Services”)
3. PERIOD OF THE SERVICES
- Get a one-time Dragonpass Airport Exclusive Lounge (hereinafter, “Lounge Service”). The Lounge Service is available only for Beneficiaries who purchased the Product before 02/04/2025. If the beneficiaries want to get this benefit, they must redeem the benefit before 02/05/2025. Beneficiaries who redeem this benefit successfully should use it before 02/09/2025.
- Get 4 months of Spotify Premium for free (hereinafter, “Spotify Premium”). Individual plan only. New Spotify Premium user only. To enjoy this service, beneficiaries need to purchase and activate the product before 08/08/2026. This offer must be redeemed between 03/03/2025 and 08/08/2026.
- YouTube Premium 3 months access. To enjoy this service, beneficiaries need to purchase and activate the product before 31/07/2025. The offer expires and must be redeemed by 31/07/2025.
- One free screen replacement within 6 months: six (6) months from the date of first purchase of the Product by end user. The purchase date must be before 02/03/2026.
- One out-of-warranty repair with free labor costs within 12 months: twelve (12) months from the date of first purchase of the Product by end user.
- Exclusive VIP customer service: twenty-four (24) months from the date of first purchase of the Product by end user
- Xiaomi 15 Ultra Xiaomi Smartphone International Warranty Service: twenty-four (24) months from the date of first purchase of the Product by end user.
4. SERVICES DESCRIPTION
4.1 One-time Dragonpass Airport Exclusive Lounge
The Beneficiary who purchases the Product during the period from 02/03/2025 to 02/04/2025 who successfully redeemed the service in accordance with the procedure mentioned below and Users must redeem before 02/05/2025, is entitled for one-time access to the Lounge Service. This benefit is valid until 02/09/2025.
i. Acceptance of Terms
The Beneficiary fully understands and acknowledge that Lounge Service is provided by DragonPass Company Limited and its affiliates (hereinafter, “Dragonpass”). By using the Service Code Link and accessing the Lounge Service, the Beneficiary accepts and adhere to (a) Terms of service of Dragonpass: https://en.dragonpass.com.cn/info/termsofservice, and (b) the Privacy Policy of Dragonpass: https://en.dragonpass.com.cn/info/privacypolicy.
ii. Redemption of the Lounge Service
The Beneficiary may redeem the Lounge Service after 14 days from the date of the Product activation. To redeem the Lounge Service, the Beneficiary should log in to the IMEI activity page [https://www.mi.com/uk/imei-redemption] with personal MI ID, and then completing the redeem form provided there.
If the Beneficiary do not have an MI ID, they should register it before obtaining Lounge Service.
iii. Verification and Receipt of Service Code
Upon successful submission of the redeem form, Xiaomi will review the Beneficiary’s eligibility. If the Beneficiary’s eligibility is confirmed, the Beneficiary will receive a Lounge Service Link (hereinafter, “Service Code”) to the email address provided by the Beneficiary in the redeem form. Xiaomi bears no responsibility for the non-receipt of the Service Code to an incorrectly entered email address.
iv. How to use the Lounge Service
The Beneficiary can use the Service by presenting the Service Code Link and boarding pass at any Dragonpass Lounge Service point. Upon arrival at the airport lounge before your trip, Click the link. The page will display a QR code. Present this QR code email or link to the staff for verification. The Service Code Link can be used without additional authorization and registration. By using the Service Code to enter the lounge, the Beneficiary can use the services in the same way as other Dragonpass users, without the need for additional actions. The Service Code Link is valid for a single use only.
v. Validity of Longue Service
The Service Code will be valid until 02/09/2025 therefore the Beneficiary should plan accordingly to utilize and benefit from the service.
vi. Availability of Longue Service
The Beneficiary can check the designated airport lounge through Dragonpass Airport Service network: https://en.dragonpass.com.cn/airports.
vii. Contact for Questions
In case of any question regarding the use of the Longue Service, the Beneficiary can contact the Dragonpass customer service hotline +44 16 1929 8844 (English Service, Monday to Thursday 9AM-5PM, Friday 9AM-4:30PM UK Time) or email enquiries@dragonpassuk.com.
4.2 Get 4 months of Spotify Premium for free
This Spotify Premium offer provides Beneficiaries with subscription benefits at no charge for a period of 4 months from the day you redeem the offer (“Spotify Premium Benefit Period”). To enjoy this 4 months of Spotify Premium for free, Beneficiaries need to purchase and activate the product before 08/08/2026. This offer must be redeemed between 03/03/2025 and 08/08/2026. This offer is limited to new users to Spotify Premium only, individual plan only and may not be combined with other Spotify Premium offers.
How to redeem this benefit
You can start to redeem this benefit after 1 day from the date when you activate the Product,. To redeem the benefit, you should log in to the IMEI activity page [https://www.mi.com/uk/imei-redemption] with your MI ID, and fill in the type of your Product, the purchase channel of your Product, the IMEI of your Prodcut, your email and the verification code you receive correctly and then click “submit now”.
If you do not have a MI ID, you should register one before acquiring this benefit.
After you submit your information successfully, Xiaomi will review your eligibility. If your eligibility has passed the review, you will obtain the service code link (hereinafter, the “Service Code”) via the email address you filled on the IMEI activity page. If you fail to receive the Service Code due to your incorrect filling, Xiaomi will not be liable for this, so please fill in your email accurately.
How to use the benefit:
Beneficiaries need to click service code link and open the Spotify app on their device. After that, you need to go to “My Account” and click “get Spotify Premium”. Then the offer will appear on screen and Beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
If you have any question about using theSpotify Premium service, please call customer service hotline.
Please refer to https://www.mi.com/uk/event/spotify-premium/ to get more information about the Spotify Premium service.
4.3 YouTube Premium 3 months access
The YouTube Premium offer participant is entitled to 3 months of YouTube Premium free trial membership according to the model of device purchased ("the Trial Period”). To enjoy this YouTube Premium service, beneficiaries need to purchase and activate the Product before 31/07/2025. This YouTube Premium offer expires and must be redeemed by 31/07/2025. This YouTube Premium offer is limited to new users to YouTube Premium. To redeem the offer successfully, beneficiaries must not be the current YouTube Premium or YouTube Music Premium subscribers and must not have been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers before. For the full term of this offer please go to: https://www.youtube.com/premium/restrictions.
To redeem this offer, beneficiaries need to open the YouTube app on their device. After that, you need to go to “My Account” and click “get YouTube Premium”. Then the offer will appear on screen and beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
At the end of the Trial Period, beneficiaries will be automatically charged the individual subscription price on a monthly recurring basis, price varies by country. And the subscription can be canceled anytime. To avoid being charged, you must cancel before the end of the Trial Period.
Please refer to [https://www.mi.com/global/service/support/youtube-premium.html] to get more information about the YouTube Premium service.
4.4 One free screen replacement within 6 months
Beneficiaries who purchase the Product between the 02/03/2025 and 02/03/2026 are eligible for a One-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
4.5 One out-of-warranty repair with free labor costs within 12 months
Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service as below,
Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed on https://www.mi.com/uk/support/service-centre/ and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with;
The product is a counterfeit and was not manufactured by Xiaomi.
4.6 24-month Exclusive customer service
During the Service period, Beneficiaries can also benefit from additional hotline services:
- You can contact the XIAOMI Customer Service on 0800 021 1888
(Opening Hours: Mon-Fri 9:00 – 18:00).
- In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in https://www.mi.com/uk/support/.
4.7 Xiaomi 15 Ultra Xiaomi Smartphone International Warranty Service
Beneficiaries who purchased Xiaomi 15 Ultra will be eligible for the Xiaomi Smartphone International Warranty Service (including SWAP repair service and software upgrade service) at the designated service center(s) of Xiaomi in the markets listed in the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 15 Ultra. The services under this international warranty service will be provided: (1) in accordance with the laws and standards in the market where the services are provided, to the extent permitted by local laws, and (2) based on the availability of materials in this market, to ensure that the Product can be used normally in the market where services are provided.
Please refer to the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 15 Ultra [https://www.mi.com/uk/support/policy/xiaomi15ultra-iws] to get more information.
5. MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/uk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK Law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
ANNEX I
XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
- Webchat: www.mi.com/uk (Opening Hours: Mon-Fri 9:00 – 18:00)
- Xiaomi Customer Service Phone: 0800 021 1888 (Opening Hours: Mon-Fri 9:00 – 18:00)
- E-mail address: service.uk@support.mi.com
Xiaomi Service Repair Centers (Mail in Repair)
SBE Ltd
- Opening hour: 8.30am to 5:00pm Monday to Friday;
- Contact: 01233 619320
- Address: Beaver Business Park, Ashford TN23 7SH