Xiaomi 20W Power Strip FAQ

Overview
1. Q: What is the material of the Xiaomi 20W Power Strip?
A: The Xiaomi 20W Power Strip is made of PC material, precise assembly, the overall solid and reliable.

2. Q: What are the selling points of the Xiaomi 20W Power Strip?
A: Xiaomi 20W Power Strip supports Type-C port, 20W fast charging. And it has three ports totally, including dual Type-C ports and a USB-A port. It supports three ports working at the same time.

3. Q: What is the appearance of the Xiaomi 20W Power Strip?
A: Please refer to the following photo:

The shell material of the product is PC and the body color is white. There is a grey power cord and a grey power cord protective cover and they are made of PVC and with a matte effect.
There are four grey matte rubber feet and text logo on the bottom of the product.

4. Q: How many devices can connect to the Xiaomi 20W Power Strip?
A: The Xiaomi 20W Power Strip DC terminal supports three ports for simultaneous output, which can charge three devices at the same time.
The AC terminal can supply power to three devices at the same time (total power: MAX 1650W).

5. Q: What is the length of the Xiaomi 20W Power Strip?
A: The total length of the device is 1.8 meters.


6. Q: What is the package content of the Xiaomi 20W Power Strip?
A: Xiaomi 20W Power Strip and User manual.

7. Q: What ports does the Xiaomi 20W Power Strip have?
A: Power ports: 3 holes x 3;
Charging ports: USB-C x 2, USB-A x 1.

8. Q: What is the power cord specification of the Xiaomi 20W Power Strip?
A: 3 x 2.0mm².

Hardware related
1. Q: What is the function of the Xiaomi 20W Power Strip indicator?
A: After powering on, you can check if the DC port input is normal via the indicator.

2. Q: Why there are current sounds during charging by the Xiaomi 20W Power Strip?
A: When the product is working, the inductive components in the power module will emit a faint vibration sound. This sound is completely harmless to the human body, and the noise value is less than 18dB. If you don't listen carefully, you won't notice the existence of this sound.

3. Q: Why are the plugs difficult to plug into the Xiaomi 20W Power Strip?
A: The product uses a uniquely designed sliding electrical shock protective shutter. When you use it for the first time, the protective shutter will automatically reset when it is opened. It requires a little effort when used for the first time, but subsequent use will be smooth.

4. Q: Which devices can be charged by the Xiaomi 20W Power Strip?
A: USB-C1 and USB-C2 ports support single-port output up to 20W MAX, which allows charging for iPhone Android phones, Watch and Band.

5. Q: How is the power distributed when using the Xiaomi 20W Power Strip?
A: USB total output power: 125V~, 60Hz, 0.6A MAX;
USB-A single port output: 5V⎓3A 9V⎓2A 12V⎓1.5A 18W MAX;
USB-C1/C2 single port output: 5V⎓3A 9V⎓2.22A 12V⎓1.67A 20W MAX;
Multi-port output: 5V⎓3A MAX.

6. Q: How many power interfaces does the Xiaomi 20W Power Strip have and what is its maximum power carrying capacity?
A: It comes standard with 3 power interfaces, which can be used for household appliances such as desk lamps, electric kettles, fans, etc., with a total load-bearing power of 1650W.

Troubleshooting
1. Q: Will the Xiaomi 20W Power Strip get hot when used?
A: The product is a power circuit, and the surface will heat up appropriately. The temperature rise meets the CCC safety requirements and will not feel hot.

2. Q: Can the cord of the Xiaomi 20W Power Strip be coiled?
A: Coiling the power cord will create a certain input inductance, thereby reducing the input efficiency. In addition, coiling the cord will affect the heat dissipation of the power strip and the cord itself, causing the surface temperature to rise during use.

3. Q: Why is there a small hole on the power cord plug of the Xiaomi 20W Power Strip?
A: This small hole is a process inspection hole and a mark that the power cord has passed inspection.

4. Q: What protection mechanism does the Xiaomi 20W Power Strip use and how to restore it?
A: This product has an overload protection function. When multiple high-power electrical appliances are used at the same time, the overload protection will be activated and the power strip will automatically cut off. After the overload is eliminated, turn on the switch button to resume normal use. It is not recommended to use high-power devices such as hair dryers, electric heaters, microwave ovens, induction cookers, etc. at the same time.