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Why is the Xiaomi Insulated Kettle 1.8L not warm insulated?

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Why is the Xiaomi Insulated Kettle 1.8L not warm insulated?

To ensure optimal insulation performance, two potential issues will affect your kettle. First, the lid is not properly closed, which can reduce the insulation effectiveness. Second, if the kettle has been dropped or bumped, the vacuum layer can fall.
To quickly check the insulation, pour boiling water into the kettle and wait for about 3 minutes. Then, touch the outer surface. If it feels noticeably warm or hot, this indicates that the vacuum layer is compromised. A properly functioning vacuum layer should keep the outer surface cool, ensuring maximum heat retention inside the kettle.
If issues persist, consider contacting the local after-sales center for professional inspection or repair.