For your reference, please follow these steps to troubleshoot:
1. Ensure that the steam valve and inner lid are installed correctly. Sometimes, these components are not properly aligned or securely fitted, preventing the lid from closing;
2. Remove and reinstall the steam valve and inner lid. Make sure the steam valve is aligned with the steam vent and pressed firmly into place. Insert the inner lid clip into the designated slot and gently push the inner lid until it clicks into position;
3. Examine the inner lid sealing ring for any signs of deformation, damage, or debris. A deformed or damaged sealing ring can obstruct the lid from closing properly. Clean the sealing ring and the contact area to ensure a snug fit;
4. Look for any food particles, debris, or foreign objects around the lid's sealing area and the inner pot rim. These can obstruct the lid from closing. Clean the area thoroughly to remove any obstructions;
5. Make sure the lid is aligned correctly with the rice cooker body. Sometimes, misalignment can prevent the lid from closing. Adjust the lid's position and try closing it again;
6. Check the locking mechanism of the lid to ensure it is functioning correctly. If the mechanism is jammed or not working properly, it might prevent the lid from closing securely.
If the issue persists after trying the above steps, please contact the local after-sales service center for further inspection and assistance.