If the device is unable to charge, please perform the following troubleshooting:
Note:
Please use the original adapter to charge in an environment with temperatures between 7-40℃. Extreme temperatures, either too high or too low, can cause battery protection and prevent charging.
1. Check if the power plug is properly inserted into the outlet. If not, insert it securely before use;
2. Check if the power outlet indicator is lit. If not, turn on the outlet switch;
3. Check if the adapter is connected to the vacuum cleaner properly. If not connected, please establish the connection and recheck. If the charging issue persists, please require after-sales promptly.