To resolve this issue, here are some steps as follows:
1. Ensure both the base station and camera are powered on;
2. Verify that the indicators on both the base station and camera are blinking in orange when paired and connected to the network. If not, reset the Xiaomi Solar Outdoor Camera BW400 Pro;
3. Confirm that the Wi-Fi or wired connection is operational. The camera supports only the 2.4 GHz Wi-Fi band;
4. Ensure your phone is connected to Wi-Fi and that the network is functioning properly;
5. Follow the correct connection sequence: Scan the QR code on the base station's bottom to pair it, and then scan the QR code on the camera to add it according to the instructions in the Mi Home/Xiaomi Home APP.