If the device cannot connect to the Mi Home/Xiaomi Home APP, please refer to the following steps to troubleshoot:
1. Check if your phone has connected to the Wi-Fi of the router;
2. Check if the selected product model is correct in the Mi Home/Xiaomi Home APP;
3. If the network configuration of the router was completed via the web browser, make sure that the settings of the country or region via the web browser are consistent with the country or region selected in the Mi Home/Xiaomi Home APP.