The Xiaomi TV cannot connect to Wi-Fi
To troubleshoot the connection issue of the Xiaomi TV, please refer to the following steps:
1. Navigate to the home screen of your TV, and enter the [Settings] app to check the network;
2. Check the network name of the Wi-Fi connection interface;
(1). Check whether the network cable is connected. It is normal for the [Wireless Network] option to be gray after connecting the network cable;
(2). If the options are all gray, it is a software problem. You can invite after-sales service to grab the U disk log for analysis;
(3). You can proceed to the next step of testing if the above information is normal.
3. Open a mobile hotspot and check if the Xiaomi TV successfully connects to the mobile hotspot.
(1). If successful, it is judged to be router-related, you can consult the router manufacturers related to using condition. For the uncommon router models, you can send feedback to the after-sales service center;
(2). If unsuccessful, it is judged to be related to the Xiaomi TV software, you can request the customer service to the door to capture the USB flash drive logs for analysis.
1. Navigate to the home screen of your TV, and enter the [Settings] app to check the network;
2. Check the network name of the Wi-Fi connection interface;
(1). Check whether the network cable is connected. It is normal for the [Wireless Network] option to be gray after connecting the network cable;
(2). If the options are all gray, it is a software problem. You can invite after-sales service to grab the U disk log for analysis;
(3). You can proceed to the next step of testing if the above information is normal.
3. Open a mobile hotspot and check if the Xiaomi TV successfully connects to the mobile hotspot.
(1). If successful, it is judged to be router-related, you can consult the router manufacturers related to using condition. For the uncommon router models, you can send feedback to the after-sales service center;
(2). If unsuccessful, it is judged to be related to the Xiaomi TV software, you can request the customer service to the door to capture the USB flash drive logs for analysis.
Does it help?
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