The firmware can't be updated on Redmi Smart Band Pro.
If the firmware on the Redmi Smart Band Pro can't be updated, please refer to the following troubleshooting methods:
1. The band can't be updated if its battery level is below 20%. After charging the band to 20% or more, try upgrading again;
2. Ensure that Bluetooth is enabled on the smartphone to which the band is paired;
3. Ensure that the band is within the Bluetooth range of the connected phone. Keep them close to each other;
4. Ensure that your phone has a stable internet connection, either through Wi-Fi or mobile data;
5. Try again in a place where there are fewer Bluetooth and Wi-Fi devices to reduce other signal interference;
6. Please ensure the Mi Fitness app is updated to the latest version by opening the Mi Fitness app and going to [Profile] >> look for and check [Version];
7. Make sure you have the right path to update the firmware by going to the [Mi Fitness] app >> [Device] >> [Update] >> check for the update here;
8. If the issue persists, restart the phone and try upgrading again;
9. Unbind the band in the Mi Fitness app, then rebind it, and try upgrading again;
10. Change to another phone, log in to the Mi Fitness app with the same account, connect to the band, and try upgrading again;
11. As a last resort, you can try performing a factory reset on your band. Keep in mind that this will erase all data on the device, so make sure to back up any important information first. Please enter the main interface of the band and slide up from the bottom with one finger >> [Settings] >> [Factory Reset] >> tap the [√] icon to confirm it.
We hope the above information is helpful. If the issue still occurs, please open the Mi Fitness app and go to [Profile] >> [Feedback] >> [Other]. After submitting the user feedback, please have some patience and wait for future updates.
1. The band can't be updated if its battery level is below 20%. After charging the band to 20% or more, try upgrading again;
2. Ensure that Bluetooth is enabled on the smartphone to which the band is paired;
3. Ensure that the band is within the Bluetooth range of the connected phone. Keep them close to each other;
4. Ensure that your phone has a stable internet connection, either through Wi-Fi or mobile data;
5. Try again in a place where there are fewer Bluetooth and Wi-Fi devices to reduce other signal interference;
6. Please ensure the Mi Fitness app is updated to the latest version by opening the Mi Fitness app and going to [Profile] >> look for and check [Version];
7. Make sure you have the right path to update the firmware by going to the [Mi Fitness] app >> [Device] >> [Update] >> check for the update here;
8. If the issue persists, restart the phone and try upgrading again;
9. Unbind the band in the Mi Fitness app, then rebind it, and try upgrading again;
10. Change to another phone, log in to the Mi Fitness app with the same account, connect to the band, and try upgrading again;
11. As a last resort, you can try performing a factory reset on your band. Keep in mind that this will erase all data on the device, so make sure to back up any important information first. Please enter the main interface of the band and slide up from the bottom with one finger >> [Settings] >> [Factory Reset] >> tap the [√] icon to confirm it.
We hope the above information is helpful. If the issue still occurs, please open the Mi Fitness app and go to [Profile] >> [Feedback] >> [Other]. After submitting the user feedback, please have some patience and wait for future updates.
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