The Mi Smart Standing Fan 2 can’t be connected with the Wi-Fi network
If the Mi Smart Standing Fan 2 can’t be connected to the Wi-Fi network, please refer to the following troubleshooting steps:
1. Confirm whether the fan is connected to the power source, turned on and operates normally;
2. Try restarting the router and the fan and then attempt to connect again. Make sure your fan is within 1 meter of your Wi-Fi router. Being too far away can cause connectivity issues;
3. If the fan can’t be connected to the Wi-Fi network for more than 30 minutes, you can reset the router and try again. Ensure that your Wi-Fi network meets the compatibility requirements of the fan. It should be a 2.4GHz Wi-Fi network;
4. Disconnect the fan with the power source for 10 seconds. Then reset the fan and try to reconnect the fan with the Wi-Fi network;
5. Make sure the fan is not connected to devices such as repeaters or power modems;
6. Please clear the Mi Home app’s cache to see if the issue persists;
7. Please check that the correct region is selected by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Region] >> select the correct region;
8. Ensure that you are using the latest version of the Mi Home app， you can check for updates by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Check for updates];
9. Check for any available firmware updates for the fan by going to the Mi Home app >> [Mi Home] >> [Device Card] >> [Settings] >> [Firmware update];
10. Please uninstall the Mi Home app and install it again via Apple App Store or Google App Store.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Confirm whether the fan is connected to the power source, turned on and operates normally;
2. Try restarting the router and the fan and then attempt to connect again. Make sure your fan is within 1 meter of your Wi-Fi router. Being too far away can cause connectivity issues;
3. If the fan can’t be connected to the Wi-Fi network for more than 30 minutes, you can reset the router and try again. Ensure that your Wi-Fi network meets the compatibility requirements of the fan. It should be a 2.4GHz Wi-Fi network;
4. Disconnect the fan with the power source for 10 seconds. Then reset the fan and try to reconnect the fan with the Wi-Fi network;
5. Make sure the fan is not connected to devices such as repeaters or power modems;
6. Please clear the Mi Home app’s cache to see if the issue persists;
7. Please check that the correct region is selected by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Region] >> select the correct region;
8. Ensure that you are using the latest version of the Mi Home app， you can check for updates by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Check for updates];
9. Check for any available firmware updates for the fan by going to the Mi Home app >> [Mi Home] >> [Device Card] >> [Settings] >> [Firmware update];
10. Please uninstall the Mi Home app and install it again via Apple App Store or Google App Store.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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