The Mi Smart Electric Toothbrush T500 can't connect to the Mi Home app
If your Mi Smart Electric Toothbrush T500 can’t connect to the Mi Home app, please refer to the following troubleshooting steps:
1. Make sure Bluetooth is enabled on your smartphone. Try to restart the Bluetooth and attempt to connect again;
2. Clear the Bluetooth cache on your smartphone. This can help resolve any issues related to Bluetooth connectivity;
3. Ensure that the toothbrush is within the range of the connected phone. Keep them close to each other. Being too far away can cause connectivity issues;
4. Check if the toothbrush is vibrating. Please power off the toothbrush and try to connect again;
5. Try restarting the phone and then attempt to connect again;
6. Please check if you select the correct region in the app by going to [Profile] >> [Additional settings] >> [Region];
7. Please ensure that the toothbrush is updated to the latest version by going to [Mi Home] >> select the device card >> [Settings] >> [Firmware update];
8. Please ensure that the Mi Home app is updated to the latest version by going to [Profile] >> [Additional settings] >> [Check for updates];
9. Please reinstall the app and see if the issue persists;
10. If the issue persists, you can consider a factory reset. Press and hold the button for 12 seconds and the toothbrush is restoring factory settings. This will reset the toothbrush to its original factory settings.
We hope the above information is helpful. If the issue still occurs, please open the Mi Home app and go to [Profile] >> [Help & Feedback] >> [Other] >> [Feedback]. After submitting your request, please have some patience and wait for future updates.
1. Make sure Bluetooth is enabled on your smartphone. Try to restart the Bluetooth and attempt to connect again;
2. Clear the Bluetooth cache on your smartphone. This can help resolve any issues related to Bluetooth connectivity;
3. Ensure that the toothbrush is within the range of the connected phone. Keep them close to each other. Being too far away can cause connectivity issues;
4. Check if the toothbrush is vibrating. Please power off the toothbrush and try to connect again;
5. Try restarting the phone and then attempt to connect again;
6. Please check if you select the correct region in the app by going to [Profile] >> [Additional settings] >> [Region];
7. Please ensure that the toothbrush is updated to the latest version by going to [Mi Home] >> select the device card >> [Settings] >> [Firmware update];
8. Please ensure that the Mi Home app is updated to the latest version by going to [Profile] >> [Additional settings] >> [Check for updates];
9. Please reinstall the app and see if the issue persists;
10. If the issue persists, you can consider a factory reset. Press and hold the button for 12 seconds and the toothbrush is restoring factory settings. This will reset the toothbrush to its original factory settings.
We hope the above information is helpful. If the issue still occurs, please open the Mi Home app and go to [Profile] >> [Help & Feedback] >> [Other] >> [Feedback]. After submitting your request, please have some patience and wait for future updates.
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