What to do if the Xiaomi Electric Scooter 4 can’t be connected?
If the Xiaomi Electric Scooter 4 can not be connected to the Mi Home app, please check the following troubleshooting steps:
1. Ensure that your smartphone has a stable and reliable internet connection;
2. Please check if the Mi Home app has permission to access the Bluetooth, GPS and network;
3. Make sure that both Bluetooth and Location are enabled on the smartphone. And ensure that the Bluetooth connection between your smartphone and the scooter is stable. You can also disable the Bluetooth on your smartphone and enable it again;
4. Ensure that your scooter has sufficient battery charge and make sure to put your smartphone within a 5-meter range around the scooter;
5. Close the Mi Home app and turn off the scooter, then restart them. This can help refresh the app and establish a new connection with the scooter;
6. Please go to your smartphone >> tap on the [Settings] icon >> tap on [Bluetooth] >> on the Bluetooth list, please check if the smartphone can find your scooter. If it’s still impossible, please change to another smartphone and have a try;
7. Please clear the Mi Home app’s cache;
8. Please check that the correct region is selected by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Region] >> select the correct region;
9. Ensure that you are using the latest version of the Mi Home app， you can check for updates by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Check for updates];
10. Please uninstall the Mi Home app and install it again via Apple App Store or Google App Store.
We hope the above information is helpful. If the issue still occurs, please reconnect the scooter, tap the 3-dot icon at the upper right corner, and go to [Help & Feedback] >> [Feedback]. After submitting your request, please have some patience and wait for the future updates.
1. Ensure that your smartphone has a stable and reliable internet connection;
2. Please check if the Mi Home app has permission to access the Bluetooth, GPS and network;
3. Make sure that both Bluetooth and Location are enabled on the smartphone. And ensure that the Bluetooth connection between your smartphone and the scooter is stable. You can also disable the Bluetooth on your smartphone and enable it again;
4. Ensure that your scooter has sufficient battery charge and make sure to put your smartphone within a 5-meter range around the scooter;
5. Close the Mi Home app and turn off the scooter, then restart them. This can help refresh the app and establish a new connection with the scooter;
6. Please go to your smartphone >> tap on the [Settings] icon >> tap on [Bluetooth] >> on the Bluetooth list, please check if the smartphone can find your scooter. If it’s still impossible, please change to another smartphone and have a try;
7. Please clear the Mi Home app’s cache;
8. Please check that the correct region is selected by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Region] >> select the correct region;
9. Ensure that you are using the latest version of the Mi Home app， you can check for updates by going to the Mi Home app >> [Profile] >> [Additional settings] >> [Check for updates];
10. Please uninstall the Mi Home app and install it again via Apple App Store or Google App Store.
We hope the above information is helpful. If the issue still occurs, please reconnect the scooter, tap the 3-dot icon at the upper right corner, and go to [Help & Feedback] >> [Feedback]. After submitting your request, please have some patience and wait for the future updates.
Does it help?
Yes
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