What to do if the Mi TV 4A 55 has a blurry screen or odd color?
If your Mi TV 4A 55 has a blurry screen or odd color, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the screen size and resolution of your TV;
3. Navigate to [Settings] >> [Device Preferences] >> scroll down to find [Picture] >> adjust the picture settings. If the issue persists, you can also go back to [Picture] >> select [Reset Current Picture];
4. Clear app cache and data as follows: go to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear data] as needed;
5. Ensure that the app is the latest version by going to [Google Play Store] >> [Manage apps and games] >> [Updates];
6. Uninstall and reinstall the problematic app to see if the issue persists;
7. Ensure that your TV system is up to date. Go to [Settings] >> [Device Preferences] >> [About] >> [System update]. If available, install the updates;
8. As a last resort, you can try performing a factory reset on your TV. Navigate to [Settings] >> go to [Device Preferences] >> select [Reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
4. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its display settings. Make sure the settings on the source device match the settings on your TV.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Please ensure that both the casting device such as your computer or smartphone and your TV are connected to a stable and high-speed Wi-Fi network;
3. Check the casting device (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct and suitable settings;
4. Ensure that the content being played doesn't have display issues from their source or might be affected during downloading or copying;
5. Test casting with a different device to see if the issue persists. If the issue is device-specific, there might be a problem with the device;
6. Ensure the casting compatibility with your external device. The device system version must be Android 4.2/Windows 10 or above and it must also have a built-in cast feature. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power on the TV and check if the issue persists;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the screen size and resolution of your TV;
3. Navigate to [Settings] >> [Device Preferences] >> scroll down to find [Picture] >> adjust the picture settings. If the issue persists, you can also go back to [Picture] >> select [Reset Current Picture];
4. Clear app cache and data as follows: go to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear data] as needed;
5. Ensure that the app is the latest version by going to [Google Play Store] >> [Manage apps and games] >> [Updates];
6. Uninstall and reinstall the problematic app to see if the issue persists;
7. Ensure that your TV system is up to date. Go to [Settings] >> [Device Preferences] >> [About] >> [System update]. If available, install the updates;
8. As a last resort, you can try performing a factory reset on your TV. Navigate to [Settings] >> go to [Device Preferences] >> select [Reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
4. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its display settings. Make sure the settings on the source device match the settings on your TV.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Please ensure that both the casting device such as your computer or smartphone and your TV are connected to a stable and high-speed Wi-Fi network;
3. Check the casting device (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct and suitable settings;
4. Ensure that the content being played doesn't have display issues from their source or might be affected during downloading or copying;
5. Test casting with a different device to see if the issue persists. If the issue is device-specific, there might be a problem with the device;
6. Ensure the casting compatibility with your external device. The device system version must be Android 4.2/Windows 10 or above and it must also have a built-in cast feature. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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