What to do if the Xiaomi TV A Pro 32 screen flashes or flickers?
If you experience screen flashing or flickering issues on the Xiaomi TV A Pro 32, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Ensure that the TV is connected to a stable and active internet;
2. Try to restart your TV. Unplug the TV from the power source, wait for about 10-15 seconds, and then plug the TV back in and turn it on;
3. Some apps have their own display settings. Check if the app you're using has any specific settings for display;
4. You can clear the cache and data of the app by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> [Clear cache] and [Clear data];
5. Check if the app is updated to the latest version by going to [Google Play Store] >> navigate to your account >> [Manage apps & games] >> [Updates] >> select the app that you want to update;
6. If the issue persists, try uninstalling the app and then reinstalling it;
7. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
8. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable is securely connected to both the external device and the TV. Connect the device to a different HDMI port on your TV to rule out issues with a specific port;
2. Use a different HDMI cable to see if the issue is related to the cable;
3. Adjust the picture settings on your external device to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that both your TV and casting device are connected to the same stable and active network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Ensure that the TV is connected to a stable and active internet;
2. Try to restart your TV. Unplug the TV from the power source, wait for about 10-15 seconds, and then plug the TV back in and turn it on;
3. Some apps have their own display settings. Check if the app you're using has any specific settings for display;
4. You can clear the cache and data of the app by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> [Clear cache] and [Clear data];
5. Check if the app is updated to the latest version by going to [Google Play Store] >> navigate to your account >> [Manage apps & games] >> [Updates] >> select the app that you want to update;
6. If the issue persists, try uninstalling the app and then reinstalling it;
7. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
8. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable is securely connected to both the external device and the TV. Connect the device to a different HDMI port on your TV to rule out issues with a specific port;
2. Use a different HDMI cable to see if the issue is related to the cable;
3. Adjust the picture settings on your external device to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that both your TV and casting device are connected to the same stable and active network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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