What to do if the sound of Xiaomi TV A Pro 55 is cut off or interrupted?
If you're experiencing sound interruptions or cutoffs on your Xiaomi TV A Pro 55, here are several troubleshooting steps you can take to address the issue:
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check if the sound interruptions occur across different contents or channels. This can help determine whether the issue is specific to a particular source;
2. If the TV is playing audio content from an online source, please ensure that your internet connection is active and stable;
3. Check the TV's sound settings by navigating to [Settings] >> [Display & Sound] >> [Sound] >> check the relevant settings;
4. Adjust audio output settings by going to [Settings] >> [Display & Sound] >> [Audio output] >> [Output device] >> check the output settings;
5. Ensure that your TV has the latest firmware installed. Please go to [Settings] >> [System] >> [About] >> [System update];
6. If the problem persists, you can perform a factory reset as the last resort by navigating to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the device is functioning correctly. Try disconnecting it to see if the built-in TV speakers exhibit the same sound issues;
2. Verify the audio source is connected properly to the TV. Ensure that the cables are not physically damaged and they are securely plugged into the correct input ports;
3. Make sure the external device has the latest firmware or software updates installed;
4. If you are using a Bluetooth speaker, make sure the distance between the speaker and the TV is within a reasonable range, and there are no obvious objects or sources of signal interference in between.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check if the sound interruptions occur across different contents or channels. This can help determine whether the issue is specific to a particular source;
2. If the TV is playing audio content from an online source, please ensure that your internet connection is active and stable;
3. Check the TV's sound settings by navigating to [Settings] >> [Display & Sound] >> [Sound] >> check the relevant settings;
4. Adjust audio output settings by going to [Settings] >> [Display & Sound] >> [Audio output] >> [Output device] >> check the output settings;
5. Ensure that your TV has the latest firmware installed. Please go to [Settings] >> [System] >> [About] >> [System update];
6. If the problem persists, you can perform a factory reset as the last resort by navigating to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the device is functioning correctly. Try disconnecting it to see if the built-in TV speakers exhibit the same sound issues;
2. Verify the audio source is connected properly to the TV. Ensure that the cables are not physically damaged and they are securely plugged into the correct input ports;
3. Make sure the external device has the latest firmware or software updates installed;
4. If you are using a Bluetooth speaker, make sure the distance between the speaker and the TV is within a reasonable range, and there are no obvious objects or sources of signal interference in between.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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