What to do if the app crashes on the Xiaomi TV A Pro 50?
If the app on your Xiaomi TV A Pro 50 is crashing, please refer to the following troubleshooting steps:
1. Please ensure that your TV is connected to the internet. Sometimes, a weak or unstable internet connection can prevent applications from starting or functioning correctly;
2. Restarting your TV can resolve many temporary issues. You can restart your TV by navigating to [Settings] >> [System] >> select [Restart];
3. Navigate to [Settings] >> [Apps] >> select the app >> select [Clear cache] and [Clear data];
4. Make sure that the app is up to date. Go to Google Play Store, find the app in question, and check if there is an update available;
5. If clearing cache and data doesn't work, you can uninstall it and then reinstall it from the Google Play Store;
6. If the storage is full, you may encounter issues when trying to install new apps. Please check the storage space available on your TV as follows: Navigate to the [Settings] >> [System] >> [Storage] >> [Internal shared storage];
7. Check for available updates for the system. Go to [Settings] >> [System] >> [About] >> [System update];
8. If the issue persists, you can consider performing a factory reset. Go to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
We hope the above methods can resolve the issue. If the issue persists, you could submit your feedback on your TV by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
1. Please ensure that your TV is connected to the internet. Sometimes, a weak or unstable internet connection can prevent applications from starting or functioning correctly;
2. Restarting your TV can resolve many temporary issues. You can restart your TV by navigating to [Settings] >> [System] >> select [Restart];
3. Navigate to [Settings] >> [Apps] >> select the app >> select [Clear cache] and [Clear data];
4. Make sure that the app is up to date. Go to Google Play Store, find the app in question, and check if there is an update available;
5. If clearing cache and data doesn't work, you can uninstall it and then reinstall it from the Google Play Store;
6. If the storage is full, you may encounter issues when trying to install new apps. Please check the storage space available on your TV as follows: Navigate to the [Settings] >> [System] >> [Storage] >> [Internal shared storage];
7. Check for available updates for the system. Go to [Settings] >> [System] >> [About] >> [System update];
8. If the issue persists, you can consider performing a factory reset. Go to [Settings] >> [System] >> [About] >> [Reset] >> [Factory reset]. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
We hope the above methods can resolve the issue. If the issue persists, you could submit your feedback on your TV by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
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