What to do if the Xiaomi TV A Pro 43 has color issues?
If you're experiencing color issues on your Xiaomi TV A Pro 43, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Go to [Settings] >> [Display & Sound] >> [Picture] >> [Picture Mode] to adjust the picture settings. If it doesn’t work, you can select [Reset Current Picture];
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Go to [Settings] >> [Display & Sound] >> [Picture] >> [Picture Mode] to adjust the picture settings. If it doesn’t work, you can select [Reset Current Picture];
2. Some apps have their own display settings. Check if the app you're using has specific color or display settings. Adjust these settings within the app to see if it resolves the issue;
3. You can clear the cache and data of the app by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> [Clear cache] and [Clear data];
4. Check if the app is updated to the latest version by going to [Google Play Store] >> navigate to your account >> [Manage apps & games] >> [Updates] >> select the app that you want to update;
5. If the issue persists, you can uninstall the app and reinstall it from the Play Store;
6. Make sure your TV's operating system is up-to-date. Navigate to [Settings] >> [System] >> [About] >> [System update];
7. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting your external device to the TV is securely plugged in. Try using a different HDMI port on both the TV and the device;
2. Make sure your external device is powered on and connected properly;
3. Use the remote control to switch between input sources and verify that the one connected to your external device is selected;
4. Some external devices have specific resolution settings. Make sure the resolution settings on the external device are compatible with your TV.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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