What to do if the picture does not match with the screen of the Xiaomi TV A Pro 32?
If the picture on your Xiaomi TV A Pro 32 doesn't match the TV screen, please refer to the following scenarios and their troubleshooting steps:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Rebooting the TV to refresh the system often resolves temporary glitches or issues;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the screen size and resolution of your TV;
3. Navigate to [Settings] >> [Display & Sound] >> [Picture] >> [Picture Mode] >> select [Standard];
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Rebooting the TV to refresh the system often resolves temporary glitches or issues;
2. Some apps have their own display settings. Ensure that the app's settings are configured to match the screen size and resolution of your TV;
3. Navigate to [Settings] >> [Display & Sound] >> [Picture] >> [Picture Mode] >> select [Standard];
4. Clear the cache and data of the streaming app experiencing issues by going to [Settings] >> [System] >> [Storage] >> [Internal shared storage] >> select the app to clear cache >> select [Clear data], [Clear cache] or [Clear defaults];
5. Ensure that the app you are using is up to date;
6. You can uninstall and reinstall the apps from the TV and check if the issue persists;
7. Make sure your TV’s operating system is up to date. Go to [Settings] >> [System] >> [About] >> [System update] >> [Check for update];
8. As a last resort, you can try performing a factory reset on your TV. Go to [Settings] >> [System] >>[About] >> [Reset] >> [Factory reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
2. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its own display settings. Make sure the settings on the source device match the settings on your TV;
3. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
4. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Ensure that your TV and external device are connected to a stable and high-speed network connection;
3. Ensure that the content being played from the casting device doesn't have display issues from their source or affected during downloading or copying;
4. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings;
5. Test casting with a different device to see if the issue persists;
6. Ensure the casting compatibility with your external device. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
6. You can uninstall and reinstall the apps from the TV and check if the issue persists;
7. Make sure your TV’s operating system is up to date. Go to [Settings] >> [System] >> [About] >> [System update] >> [Check for update];
8. As a last resort, you can try performing a factory reset on your TV. Go to [Settings] >> [System] >>[About] >> [Reset] >> [Factory reset]. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the issue occurs when you are using external devices like DVD player or game console, please refer to the following methods:
1. Turn off your external device, unplug it from the power source, wait for a minute, and then plug it back in. Power on the external device and check if the issue persists;
2. If you are using an external device, like a DVD player, streaming box, or gaming console, it may also have its own display settings. Make sure the settings on the source device match the settings on your TV;
3. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
4. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Reboot your casting device and your TV and check if the issue persists;
2. Ensure that your TV and external device are connected to a stable and high-speed network connection;
3. Ensure that the content being played from the casting device doesn't have display issues from their source or affected during downloading or copying;
4. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings;
5. Test casting with a different device to see if the issue persists;
6. Ensure the casting compatibility with your external device. If possible, try connecting it to another display and determine if the issue is specific to one device.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
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