What to do if the video has no sound on the Mi TV Bezel-less?
If the video on the Mi TV Bezel-less has no sound, please refer to the following scenarios and their troubleshooting methods:
Scenarios 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Press the MUTE key on the remote control and see if it is deactivated;
2. Check current sound device by going to [Settings] >> [Device Preferences] >> [Sound] >> [Speakers] >> select the current sound device;
3. Check if the app you’re using has any specific audio settings;
4. Clear cache or data by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data] (Please save or back up the data in advance);
5. Make sure the streaming app you’re using is up to date. Please navigate to [Apps] >> select Play Store >> select the icon at the upper right corner >> [Manage apps & games] >> [Updates] >> [Check for updates];
6. If the app is up to date and clearing the app’s cache and data doesn’t work, you can uninstall the app and reinstall it from the Play Store;
7. Make sure your TV’s operating system is up-to-date. Please navigate to [Settings] >> [Device Preferences] >> [About] >> [System update] >> search for an available update and then select the download and install option to update the system;
8. If the issue persists, you can try factory resetting your TV. Please perform a factory reset by going to [Settings] >> [Device Preferences] >> scroll down and select [Reset]. After the reset, set up the TV again and check if the issue persists.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the device you’re using has any specific audio settings.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Make sure that your casting device (smartphone or computer) and the TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct audio settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
Scenarios 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Press the MUTE key on the remote control and see if it is deactivated;
2. Check current sound device by going to [Settings] >> [Device Preferences] >> [Sound] >> [Speakers] >> select the current sound device;
3. Check if the app you’re using has any specific audio settings;
4. Clear cache or data by navigating to [Settings] >> [Apps] >> select the specific app >> [Clear cache] or [Clear data] (Please save or back up the data in advance);
5. Make sure the streaming app you’re using is up to date. Please navigate to [Apps] >> select Play Store >> select the icon at the upper right corner >> [Manage apps & games] >> [Updates] >> [Check for updates];
6. If the app is up to date and clearing the app’s cache and data doesn’t work, you can uninstall the app and reinstall it from the Play Store;
7. Make sure your TV’s operating system is up-to-date. Please navigate to [Settings] >> [Device Preferences] >> [About] >> [System update] >> search for an available update and then select the download and install option to update the system;
8. If the issue persists, you can try factory resetting your TV. Please perform a factory reset by going to [Settings] >> [Device Preferences] >> scroll down and select [Reset]. After the reset, set up the TV again and check if the issue persists.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Check if the device you’re using has any specific audio settings.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Make sure that your casting device (smartphone or computer) and the TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct audio settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Friendly Tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
Does it help?
Yes
No