What to do if the screen is blank when viewing playback in the Xiaomi Home Secure?
If the playback interface shows a white screen and no recordings are available after purchasing Xiaomi Home Secure, please refer to the following troubleshooting steps:
1. Xiaomi Home Secure only starts recording and uploading to the cloud when motion or activity is detected within the monitoring area. If you have just subscribed, please wait for some time until movement is detected, and then check again to see if playback is available.
2. Please make sure the camera is online and connected to a stable network; otherwise, cloud recordings cannot be loaded.
3. Please confirm that the Xiaomi Home Secure service has been successfully activated and is still within the valid subscription period. Ensure that you have added the camera to the Xiaomi Home Secure service.
4. Please try closing and reopening the Xiaomi Home App, or log out and log back in before checking the playback again. Please confirm that the Xiaomi Account used to purchase the Xiaomi Home Secure is the same one currently linked to the camera; please ensure that you have not logged into the wrong account.
5. Please check if your phone’s network is stable. You can switch between Wi-Fi and mobile data and try again.
6. Please update the Xiaomi Home App to the latest version to avoid potential compatibility issues.
7. Please restore the camera to the factory settings and add it to the Xiaomi Home App again.
8. If the issue persists, it may be related to service data loading or account synchronization. Please submit feedback and log in to the Xiaomi Home App, and wait patiently for the future system update.
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