What to do if the Xiaomi TV Box shows a black screen or cannot power on when connected to a TV?

If the Xiaomi TV box shows a black screen or cannot power on when connected to a TV, please refer to the following information:
1. Please check whether the indicator on the front of the Xiaomi TV Box is on to confirm that the box is connected to power.
  • If the indicator is on, it means the box is powered on and working normally.
  • If the indicator is off, the power may not be properly connected. Please try unplugging and re-plugging the power cable or using a different power outlet.
  • If the indicator still does not turn on after these steps, please contact the after-sales service.
2. The problem can occur if the TV is set to the wrong input source, so please ensure it is set to the correct HDMI input corresponding to the box.
3. Check whether the HDMI or AV ports on the TV are working properly and try reconnecting the cables or using different ports.
4. Try replacing the HDMI or AV cables to rule out cable issues.
5. The problem can lie with the original TV, so please connect the Xiaomi TV Box to another display device to see if it works.
  • If it works on another display, the issue can be with the original TV, and please contact the TV manufacturer for assistance.
  • If it still does not work on another display, please enter Recovery mode to erase all data and then power it on again.
6. If the problem persists, please contact after-sales service.

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