What to do if the Xiaomi Self-Install Smart Lock latch is stuck?

Question

Accepted Answer

If the Xiaomi Self-Install Smart Lock latch is stuck, please refer to the following information:
1. If the lock malfunctions and the latch is stuck, a notification will be sent to the App.
2. The App's emergency unlock function can be used, and the lock will attempt to unlock by rotating forward and backward.
3 .After the emergency unlock, the lock will remain in an abnormal state, and the App will prompt that the lock needs to be recalibrated before it can be used normally.
Note:
1. Avoid manually forcing the latch open, as this can damage the internal mechanism.
2 .Regularly check and maintain the lock, keeping it free from dust, debris, or obstructions that can affect the latch.