Xiaomi Smart Double Stack Air Fryer 12L FAQ

Overview

Q1: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and a regular air fryer?

A: The differences between the Xiaomi Smart Double Stack Air Fryer 12L and ordinary air fryers are as follows:
  1. The Xiaomi Smart Double Stack Air Fryer 12L has a wider range of usage scenarios. It has upper and lower double pot baskets, which can cook a variety of different foods at the same time.
  2. Time and temperature range:
The time range of a regular air fryer is 1 - 30 minutes, and the temperature range is 80 - 200 ℃.
The time range of the Xiaomi Smart Double Stack Air Fryer 12L is up to 24 hours, and the temperature range is 40 - 230 ℃.
  1. Different display and operation methods:
A regular air fryer generally has pure knob mechanical models and pure LCD screen touch models.
The Xiaomi Smart Double Stack Air Fryer 12L uses an LCD display touch model.
  1. Custom recipes:
A regular air fryer is connected to Wi-Fi through the phone operation interface and recipe fixed.
The Xiaomi Smart Double Stack Air Fryer 12L allows you to create custom recipes through the App.
  1. Supports reservation function:
A regular air fryer does not have a reservation function.
The Xiaomi Smart Double Stack Air Fryer 12L has a 24-hour reservation function.
  1. Rich accessories:
The regular air fryer only has a single frying basket.
The Xiaomi Smart Double Stack Air Fryer 12L is equipped with a double pot basket and a double frying basket, which can cook multiple foods at the same time.
 

Q2: What are the selling points of the Xiaomi Smart Double Stack Air Fryer 12L?

A: For your reference, here are the major selling points of the Xiaomi Smart Double Stack Air Fryer 12L:
  1. Double-layer pot basket with a capacity of up to 12 L, easily meeting family needs.
  2. The Xiaomi Smart Double Stack Air Fryer 12L has two baking trays and can cook four dishes at once, so main dishes and side dishes can be cooked in the same device.
  3. The Xiaomi Smart Double Stack Air Fryer 12L boasts 360° hot airflow for faster and crispier cooking. The 360° airflow circulation system circulates hot air to heat food quickly and evenly, resulting in a crispy outside and tender inside. This high-powered 2800 W (US and European specifications) / 2300 W (Australian regulations) air fryer is 70% more efficient than a traditional oven.
  4. The Xiaomi Smart Double Stack Air Fryer 12L's dual basket capacity takes up the same space as a single basket. Stacking the two baskets vertically saves space compared to side by side. Compared to the Xiaomi Dual Zone Air Fryer 10L, this air fryer saves approximately 35% of horizontal space.
  5. The Xiaomi Smart Double Stack Air Fryer 12L's dual pot baskets work simultaneously, bringing a double delicious experience. To cook the same food in both baskets, you need to set the temperature and time only once for convenient and quick operation.
  6. One-touch synchronization function: The dishes and side dishes can be prepared at the same time. If you want to set different settings for each basket, press the "Sync" button and select the temperature and duration for each basket. Both baskets will be set at the same time.
  7. The Xiaomi Smart Double Stack Air Fryer 12L has 14 preset modes, making cooking easy.
  8. The Xiaomi Smart Double Stack Air Fryer 12L features a large HD color display for checking cooking status at a glance, and an interactive color LCD screen allows you to control the upper and lower baskets separately, making it convenient to monitor both at the same time.
  9. The Xiaomi Smart Double Stack Air Fryer 12L features a metal interior for easy cleaning, keeping your air fryer looking and feeling new. It's specially designed to withstand high temperatures and resist corrosion, making cleaning after meals a breeze.
  10. The Xiaomi Smart Double Stack Air Fryer 12L can be connected to the Xiaomi Home App to unlock more practical functions. It can be intelligently controlled through the App, and there are also massive cloud recipes that can turn a novice into an expert in seconds. You can customize recipes and save them for convenient operation next time.
  11. Clean up easily after use. It features a food-grade non-stick coating, so grease won't stick. The basket and accessories are dishwasher-safe, making post-meal cleanup a breeze.
 

Q3: What are the advantages of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The advantages of the Xiaomi Smart Double Stack Air Fryer 12L are as follows:
  1. The temperature control range is wider, with a low temperature range of 40 - 80 ℃; the timer is longer, it supports the Xiaomi Home App, and 100 cloud recipes can turn novices into experts in seconds. The upper and lower double pot baskets can cook multiple ingredients at the same time.
  2. It has an LCD interactive screen with clearer functions.
  3. It has a food-grade non-stick coating so grease won't stick, and the basket and accessories are dishwasher-safe for easy post-meal cleanup.
 

Q4: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer Pro 4L?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer Pro 4L are mainly as follows:
  1. The two air fryers have different capacities.
  2. Heating elements vary in power:
The Xiaomi Smart Double Stack Air Fryer 12L has independent heating elements for the upper and lower baskets, with a single pot offering heating power of 1350 W.
The Xiaomi Smart Air Fryer Pro 4L features a single pot heating element with a 1600 W heating element.
  1. Different displays:
The Xiaomi Smart Double Stack Air Fryer 12L features an LCD screen with touch buttons.
The Xiaomi Smart Air Fryer Pro 4L features an OLED screen.
  1. The Xiaomi Smart Double Stack Air Fryer 12L features a double basket, allowing you to cook multiple foods simultaneously.
  2. The Xiaomi Smart Double Stack Air Fryer 12L supports Xiaomi Home App control and more cloud recipes.
 

Q5: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Mi Smart Air Fryer 3.5L?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Mi Smart Air Fryer 3.5L are mainly as follows:
  1. The two air fryers have different capacities.
  2. Heating elements vary in power:
The Xiaomi Smart Double Stack Air Fryer 12L has independent heating elements for the upper and lower baskets, with a single pot offering heating power of 1350 W.
The Mi Smart Air Fryer 3.5L features a stainless steel heating element and a single pot.
  1. Different displays:
The Xiaomi Smart Double Stack Air Fryer 12L features an LCD screen with touch buttons.
The Mi Smart Air Fryer 3.5L features an OLED screen.
  1. Different temperature ranges:
The Xiaomi Smart Double Stack Air Fryer 12L has a temperature control range of 40 - 230 °C.
The Mi Smart Air Fryer 3.5L has a temperature control range of 40 - 200 °C.
  1. The Xiaomi Smart Double Stack Air Fryer 12L features a double basket, allowing you to cook multiple foods simultaneously.
  2. The Xiaomi Smart Double Stack Air Fryer 12L supports Xiaomi Home App control and more cloud recipes.
 

Q6: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer 4.5L?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer 4.5L are mainly as follows:
  1. The two air fryers have different capacities.
  2. Heating elements vary in power:
The Xiaomi Smart Double Stack Air Fryer 12L has independent heating elements for the upper and lower baskets, with a single pot offering heating power of 1350 W.
The Xiaomi Smart Air Fryer 4.5L has a 1500 W heating element.
  1. Different displays:
The Xiaomi Smart Double Stack Air Fryer 12L features an LCD screen with touch buttons.
The Xiaomi Smart Air Fryer 4.5L uses touch buttons and a digital screen.
  1. The Xiaomi Smart Double Stack Air Fryer 12L features a double basket, allowing you to cook multiple foods simultaneously.
  2. The Xiaomi Smart Double Stack Air Fryer 12L supports Xiaomi Home App control and more cloud recipes.
 

Q7: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer 5.5L?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Smart Air Fryer 5.5L are mainly as follows:
  1. The two air fryers have different capacities.
  2. Heating elements vary in power:
The Xiaomi Smart Double Stack Air Fryer 12L has independent heating elements for the upper and lower baskets, with a single pot offering heating power of 1350 W.
The Xiaomi Smart Air Fryer 5.5L has a 1600 W heating element.
  1. Different temperature ranges:
The Xiaomi Smart Double Stack Air Fryer 12L has a temperature control range of 40 - 230 °C.
The Xiaomi Smart Air Fryer 5.5L has a temperature control range of 40 - 220 °C.
  1. The Xiaomi Smart Double Stack Air Fryer 12L features a double basket, allowing you to cook multiple foods simultaneously.
  2. The Xiaomi Smart Double Stack Air Fryer 12L supports Xiaomi Home App control and more cloud recipes.
 

Q8: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Dual Zone Air Fryer 10L?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the Xiaomi Dual Zone Air Fryer 10L are mainly as follows:
  1. Heating elements vary in power:
The Xiaomi Smart Double Stack Air Fryer 12L has independent heating elements for the upper and lower baskets, with a single pot offering heating power of 1350 W.
The total power of the Xiaomi Dual Zone Air Fryer 10L is 2700 W. The left basket power of the Xiaomi Dual Zone Air Fryer 10L is 1150 W. The right basket power of the Xiaomi Dual Zone Air Fryer 10L is 1450 W.
  1. The Xiaomi Smart Double Stack Air Fryer 12L features an identical 6 L capacity in both upper and lower baskets and supports Xiaomi Home App control and more cloud recipes. The Xiaomi Dual Zone Air Fryer 10L features a 3.5 L capacity for the left basket and a 6.5 L capacity for the right basket.
 

Q9: What is the Xiaomi Smart Double Stack Air Fryer 12L's operation panel?

A: This product uses an LCD screen + touch buttons. Through operations such as [Press] and [Press and hold on], you can realize various functions and modes.
  1. On/Off Button
  2. Dual Basket Button
  3. Upper Basket Button
  4. L/R Adjustment Buttons
  5. Display
  6. Food Turn-over Indicator
  7. Confirm Button
  8. Food Turn-over Reminder Button
  9. Start/Stop Button
  10. SYNC Button
  11. Lower Basket Button
  12. Cancel Button
  13. Time/Temp Button
 

FAQs

Q1: What is the rated power of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The rated power of the Xiaomi Smart Double Stack Air Fryer 12L is 2800 W (US and European specifications).
The rated power of the Xiaomi Smart Double Stack Air Fryer 12L is 2300 W (Australian regulations).
 

Q2: How to clean the Xiaomi Smart Double Stack Air Fryer 12L daily?

A: To clean the Xiaomi Smart Double Stack Air Fryer 12L daily, you can refer to the following steps:
  1. After each use of the air fryer, wait for the product to cool down, and then just take out the pot basket, frying plate, and grill and put them in the dishwasher for cleaning. There is no need to clean the body and heating tube.
  2. When cleaning, please do not use sharp tools such as steel wool to avoid damaging the non-stick coating.
  3. After cleaning, wipe the surface clean with a soft dry cloth.
  4. If you're not using the air fryer for an extended period, it's recommended to cover the top of the fryer to prevent dust from entering the air inlet.
 

Q3: What is the appearance of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The appearance of the Xiaomi Smart Double Stack Air Fryer 12L is as follows:
 

Q4: Does the Xiaomi Smart Double Stack Air Fryer 12L require a dedicated outlet?

A: No, the Xiaomi Smart Double Stack Air Fryer 12LL can be powered by a standard (16 A 250 V) outlet, but it must be securely grounded.
 

Q5: How long is the Xiaomi Smart Double Stack Air Fryer 12L power cord?

A: The total length of the Xiaomi Smart Double Stack Air Fryer 12L power cord is approximately 1 m (0.9 m without the plug).
 

Q6: What type of power plug does the Xiaomi Smart Double Stack Air Fryer 12L have?

A: The power plug of the Xiaomi Smart Double Stack Air Fryer 12L power cord is a two-round plug.
 

Q7: What are the dimensions of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The dimensions of the Xiaomi Smart Double Stack Air Fryer 12L are approximately 369 mm × 287 mm × 320 mm.
 

Q8: What are the dimensions of the Xiaomi Smart Double Stack Air Fryer 12L pot basket?

A: The dimensions of the Xiaomi Smart Double Stack Air Fryer 12L pot basket are as follows:
The outer diameter of the Xiaomi Smart Double Stack Air Fryer 12L pot basket is approximately 258 mm × 228 mm × 120.5 mm.
The inner diameter of the Xiaomi Smart Double Stack Air Fryer 12L pot basket is approximately 247 mm × 217 mm × 120 mm.
The outer dimensions of the Xiaomi Smart Double Stack Air Fryer 12L frying basket are approximately 248 mm × 218 mm × 40.5 mm.
The inner dimensions of the Xiaomi Smart Double Stack Air Fryer 12L frying basket are approximately 214 mm × 184 mm × 38 mm.
The grill size of the Xiaomi Smart Double Stack Air Fryer 12L is approximately 243 mm × 213 mm × 5 mm.
 

Q9: How much does the Xiaomi Smart Double Stack Air Fryer 12L weigh?

A: The product weight of the Xiaomi Smart Double Stack Air Fryer 12L is as follows:
The gross weight of the Xiaomi Smart Double Stack Air Fryer 12L is 12 kg.
The net weight of the Xiaomi Smart Double Stack Air Fryer 12L is 10 kg.
 

Q10: What does the Xiaomi Smart Double Stack Air Fryer 12L come standard with?

A: The Xiaomi Smart Double Stack Air Fryer 12L comes standard with Xiaomi Smart Double Stack Air Fryer 12L × 1, grill × 2, frying plate × 1, user manual × 1, and warranty notice × 1.
 

Q11: Why does the Xiaomi Smart Double Stack Air Fryer 12L have an odor?

A: Before leaving the factory and during transportation, the product is sealed to maintain freshness, which will result in residual normal odors. Upon receiving the product, please wash the frying basket and pot basket, then place them in a ventilated area to dry.
Note:
Before first use, you can use fresh lemon slices/chopped garlic/chopped onions/fresh orange peels, etc., place them in the pot basket, set the air fryer to a temperature of 200 °C, heat for about 5 minutes, and repeat several times as needed.
 

Q12: What should to pay attention to when using the Xiaomi Smart Double Stack Air Fryer 12L for the first time?

A: For your reference, there are four things you need to pay attention to when using the Xiaomi Smart Double Stack Air Fryer 12L for the first time:
  1. Upon receiving it, you can start by running the device empty at 200 °C for about 5 minutes with fresh lemon slices, chopped garlic, onion halves, or fresh orange peels.
  2. The air fryer generates high temperatures from its vent during operation. Ensure that nothing is placed behind the vent during use, and maintain a certain distance between the vent and the wall. It's best to keep it away from the wall and not place the power cord near the vent while the fryer is in operation.
  3. When cleaning the fryer, avoid using steel wire balls or any abrasive materials, as they will damage the non-stick coating.
  4. During the initial use, the device will emit a small amount of white smoke or odor, which is normal. Please feel free to use it.
 

Q13: Is the Xiaomi Smart Double Stack Air Fryer 12L waterproof?

A: The Xiaomi Smart Double Stack Air Fryer 12L is not waterproof. Please do not splash or soak it with water to avoid product damage.
 

Q14: What is the display of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L uses an LCD screen.
 

Q15: What heating principle does the Xiaomi Smart Double Stack Air Fryer 12L use?

A: The Xiaomi Smart Double Stack Air Fryer 12L uses dual heating tubes and a dual-speed fan to achieve 360° hot air circulation heating.
 

Q16: Does the Xiaomi Smart Double Stack Air Fryer 12L have voice prompts?

A: The Xiaomi Smart Double Stack Air Fryer 12L does not have voice prompts, but there will be a prompt sound and on-screen subtitles for each confirmation operation.
 

Q17: What is the standby power consumption of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L consumes less than 0.5 W in standby mode.
 

Q18: Why is the food cooked according to the recipe of the Xiaomi Smart Double Stack Air Fryer 12L burnt?

A: Recipe time and temperature are for reference only. The temperature and time can be adjusted according to the origin, size, shape, and weight of the ingredients. During cooking, you can check the status of the food through the transparent window, or pull out the pot basket to check, and then increase or decrease the temperature and time according to the actual situation.
 

Q19: How to turn on and off the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L turn-on and off operation is as follows:
  1. Turn on:
When using for the first time, the air fryer will automatically enter standby mode after 1 second of power on. Tap the On/Off Button to enter the selection page.
  1. Standby:
If the air fryer is not in use for more than 10 minutes, it will automatically enter standby mode. In standby mode, press the On/Off Button to enter the selection screen.
 

Q20: How many recipes does the Xiaomi Smart Double Stack Air Fryer 12L come with?

A: The Xiaomi Smart Double Stack Air Fryer 12L has 14 firmware recipes and over 100 cloud recipes.
Note:
Custom recipes can be set up in the App. You can add official recipes from the App or customize and add your own recipes within the App.
 

Q21: How to choose the function of the Xiaomi Smart Double Stack Air Fryer 12L?

A: To choose the function of the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
Connect the power cord and press the [On/Off Button] to enter the initial state.
When powered on for the first time, press the [On/Off Button]. The screen will light up, and after 2 seconds, the language selection screen will appear. Press the left and right adjustment buttons to switch languages and press [Confirm Button]. The Wi-Fi confirmation screen will appear. Press [Confirm Button] to enter the Wi-Fi connection waiting state. The connection indicator will flash. After the connection is successful, press [Confirm Button] to enter the basket selection screen.
 

Q22: How to adjust the temperature of the Xiaomi Smart Double Stack Air Fryer 12L?

A: To adjust the temperature of the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
In manual mode, tap the [Time/Temp Button] to switch to the temperature/time interface. Tap the "<" / ">" buttons on the screen to increase or decrease the temperature/time accordingly. Other local recipes have default temperatures and times, which are not recommended. To modify parameters, tap the [Time/Temp Button] during cooking to access the temperature/time interface, or modify the parameters in the App before cooking.
 

Q23: What kind of food can be made with the Xiaomi Smart Double Stack Air Fryer 12L?

A: You can fry, deep-fry, roast, bake, and ferment a variety of delicious dishes (such as egg tarts, cakes, bread, cookies, dried fruits, chicken cutlets, chicken tenders, chicken legs, steaks, ribs, baked sweet potatoes, French fries, grilled fish, sweet potatoes, vegetarian dishes, grilled skewers, reheating, and many more). You can also view the App's cloud recipes, which come with over 100 smart recipes.
 

Q24: Does the Xiaomi Smart Double Stack Air Fryer 12L have the Food Turn-over Reminder?

A: For the Food Turn-over Reminder of the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
  1. The air fryer will remind you to flip your food for specific recipes. In manual mode, cloud recipes, or custom recipes, if the Food Turn-over Reminder is enabled, the air fryer will remind you to flip the food every 8 minutes. If the cooking time is 8 minutes or less, the Food Turn-over Reminder is not supported. When flipping is required, the Food Turn-over Indicator will flash, the screen will display the "Please Shake The Food" text, and the buzzer will beep twice (at 1-second intervals) and three times (at 2.5-second intervals), without interrupting the cooking process. The Food Turn-over Indicator will turn off after the air fryer is opened and closed. (For recipes requiring multiple flipping, the indicator will turn off after the flip reminder has been completed.)
  2. For recipes with large or bulky ingredients, it is recommended to flip the food according to the actual cooking situation. This will result in better cooking results.
For some cloud recipes on the Xiaomi Home App that require flipping, detailed instructions are provided in the user manual. It is recommended to refer to the recipe for flipping instructions.
 

Q25: Why can't the Xiaomi Smart Double Stack Air Fryer 12L fry French fries?

A: The Xiaomi Smart Double Stack Air Fryer 12L's firmware recipes for French fries default to frozen French fries. This is because fresh potatoes have a higher starch content, and the thickness of the cuts varies, requiring different cooking times.
If using fresh potatoes, it's recommended to soak them in water to remove the starch, then drain them before cooking.
For better results, it's recommended to purchase pre-cooked French fries from the supermarket.
Note:
When cooking French fries, you need to turn them over according to the fryer's instructions to avoid uneven heating that may cause some parts to be burnt and some parts to be undercooked.
 

Q26: Can the frying basket in the Xiaomi Smart Double Stack Air Fryer 12L be removed?

A: It is recommended to use the frying basket every time you use it. The frying basket can heat the food more evenly and can also filter out excess oil in the food.
 

Q27: Does the Xiaomi Smart Double Stack Air Fryer 12L have a screen-off mode?

A: The Xiaomi Smart Double Stack Air Fryer 12L has a standby screen-off function. By default, it will enter the screen-off power saving mode after 10 minutes of inactivity, and can be awakened by tapping the On/Off Button.
 

Q28: What are the features of the Xiaomi Smart Double Stack Air Fryer 12L screen?

A: The Xiaomi Smart Double Stack Air Fryer 12L uses an LCD screen that can display the names of various recipes or prompt the operations that need to be performed in real time.
 

Q29: How to set the language on the Xiaomi Smart Double Stack Air Fryer 12L?

A: To set the language on the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
After the Xiaomi Smart Double Stack Air Fryer 12L is powered on, press the [On/Off Button] to start the device, select the recipe button, tap the last setting mode, and select the language setting mode.
 

Q30: Can the Xiaomi Smart Double Stack Air Fryer 12L be paused during the cooking process?

A: Yes. The Xiaomi Smart Double Stack Air Fryer 12L can pause during cooking.
During cooking, tap the Cancel button to pause, and tap the Confirm button again to continue cooking.
During cooking, simply pull out the pot basket to check the food, pause cooking, and put it back into the pot basket to continue cooking.
 

Q31: How to reset the Wi-Fi on the Xiaomi Smart Double Stack Air Fryer 12L?

A: To reset the Wi-Fi on the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
In standby mode, tap the [<] / [>] button to switch to go to [Setting], press the confirm button to enter [Wi-Fi Settings], and press the confirm button again to confirm whether to [Reset Wi-Fi]. Wi-Fi is being reset.
 

Q32: Can the 4 black silicones on the frying plate of the Xiaomi Smart Double Stack Air Fryer 12L be removed?

A: The 4 black silicones on the frying plate of the Xiaomi Smart Double Stack Air Fryer 12L can’t be removed. This is the foot pad of the frying plate, which is used to fix the frying plate. It is made of high-temperature resistant silicone material, which is non-toxic and harmless, and can be used with confidence.
 

Q33: Does the Xiaomi Smart Double Stack Air Fryer 12L need to be oiled when using it?

A: If the ingredients themselves contain oil, such as meats, seafood, frozen fries, etc., they can be cooked to delicious perfection without the need for additional oil. If the ingredients do not contain oil, such as vegetables, fresh fries, etc., adding a spoonful of oil or brushing a layer of oil can achieve the same delicious taste as traditional deep-frying methods. Specific instructions can be provided along with recipe recommendations.
 

Q34: What are the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the oven?

A: For your reference, the differences between the Xiaomi Smart Double Stack Air Fryer 12L and the oven are as follows:
  1. The air fryer can extract most of the oil from food, achieving a result that an oven cannot.
  2. The air fryer cooks food faster and heats up more quickly than ovens.
  3. They operate on different heating principles. Ovens use heating elements in a sealed space, while the air fryer utilizes rapid air circulation to quickly heat and crisp food, producing similar delicious results to deep frying while extracting oils, making them healthier than oven cooking.
  4. The air fryer consumes less energy and requires less cooking time compared to some ovens, enhancing efficiency and saving power.
  5. Cleaning the air fryer is simple compared to an oven, which requires more effort.
  6. The air fryer takes up less space, is easier to clean, healthier, and more energy-efficient than ovens.
 

Q35: Does the Xiaomi Smart Double Stack Air Fryer 12L produce carcinogens when cooking food?

A: The Xiaomi Smart Double Stack Air Fryer 12L is made of food-grade and RoHS-compliant materials, and it produces no harmful substances. However, some ingredients can produce acrylamide when heated at high temperatures, and acrylamide is a carcinogen.
Note:
Among common foods, French fries are one of the foods with the highest acrylamide content. According to statistics from the US FDA, the acrylamide content in fried or roasted French fries can range from 150 to 500 micrograms per kilogram, with a few French fries reaching around 1000. Generally, common bread has only 200 - 300 micrograms per kilogram, and meat such as chicken nuggets has only around 30 micrograms per kilogram.
 

Q36: Does the surface of the Xiaomi Smart Double Stack Air Fryer 12L get hot during operation?

A: The surface temperature of the Xiaomi Smart Double Stack Air Fryer 12L can rise to a maximum of about 70 °C, which is normal.
 

Q37: Can the Xiaomi Smart Double Stack Air Fryer 12L automatically cut off power?

A: The Xiaomi Smart Double Stack Air Fryer 12L has a power-off function when you pull out the pot. You can pull it out to check the food, and then put it back, and it will continue to work according to the original settings.
Note:
The power is off when pulling out the pot means that after it is pulled out, cooking will be interrupted and heating will not occur (that is, the strong current part is powered off), but the machine screen will still keep displaying (the weak current part is still powered. After the pot is pulled out, the other set of pot baskets has a 30-second cooling time. After 30 seconds, the set of pot baskets that have not been pulled out will also stop working). The reason for this design is to ensure safety.
 

Q38: Can the Xiaomi Smart Double Stack Air Fryer 12L cook chestnuts?

A: The Xiaomi Smart Double Stack Air Fryer 12L can cook chestnuts, but each chestnut needs to be cut.
 

Q39: Does the Xiaomi Smart Double Stack Air Fryer 12L need to be preheated?

A: There is no mandatory requirement, but when making baked goods, the effect will be better after preheating. Preheating is generally set to 200 °C and runs in an empty pot for 3 to 5 minutes. Alternatively, you can enable the preheat function in the recipe App to automatically preheat.
 

Q40: Can the Xiaomi Smart Double Stack Air Fryer 12L be used to heat dishes?

A: Foods such as fried food can be heated in the Xiaomi Smart Double Stack Air Fryer 12L. It is not recommended to use the air fryer to heat food with soup. When the air fryer is heated, it will produce high-speed hot air, which can easily cause the soup to splash out.
 

Q41: How does the Xiaomi Smart Double Stack Air Fryer 12L work?

A: The Xiaomi Smart Double Stack Air Fryer 12L uses a high-speed hot air circulation system to quickly heat and puff food, thereby creating a crispy outside and tender inside texture similar to deep frying.
 

Q42: Does the Xiaomi Smart Double Stack Air Fryer 12L have an electronic recipe?

A: Yes, there are recipes with different ingredients to choose from in the Xiaomi Home App.
Note:
  1. Please select cooking recipes based on the characteristics of different ingredients. Please refer to the Xiaomi Home App recipes for details.
  2. App recipes and ingredient formulas have been carefully adjusted and matched. Please follow the recipes in the Xiaomi Home App.
 

Q43: What should to pay attention to when using the Xiaomi Smart Double Stack Air Fryer 12L?

A: For your reference, you need to pay attention to the following points when using the Xiaomi Smart Double Stack Air Fryer 12L:
  1. Do not place this product in a place that is unbalanced, humid, or close to other fire or heat sources (make sure the distance between this product and fire or heat sources is ≥30 cm).
  2. Individuals lacking physical, sensory, or intellectual abilities, or those lacking experience and common sense, should not use this product without supervision or guidance.
  3. It is prohibited to use power sources other than 220 V ~ 240 V to avoid the risk of fire or electric shock.
  4. Non-professional maintenance personnel are prohibited from unauthorized modification of the internal wiring of the air fryer.
  5. Do not place any objects near the air outlet during the use of the air fryer to avoid affecting normal heat dissipation.
  6. When using cookware with non-insulated handles, please be cautious of burns.
  7. Do not use charcoal or similar fuels to heat the basket, fry basket, or grill.
  8. Do not place the basket on other heat sources for heating, such as induction cookers or gas stoves.
  9. Do not insert or unplug the power plug with wet hands to avoid electric shock.
  10. Do not use loose or poorly connected power cords.
  11. Do not let the power cord pass through sharp objects to avoid damaging the power cord.
  12. Do not store any items in the air fryer, especially flammable, explosive, or corrosive items.
  13. Avoid excessive twisting, bending, binding, or carrying heavy objects with the power cord to prevent core breakage or exposure.
  14. The air fryer cannot be operated under the external timer or an independent remote control system.
  15. Do not allow children to operate the product alone. It should be placed out of reach of infants and young children.
  16. Do not subject the product to strong impacts, heavy pressure, or sharp scratches to avoid injury or malfunction.
  17. Do not modify, disassemble, or repair on your own to avoid the risk of fire, electric shock, and burns.
  18. Immediately stop using the product in case of abnormalities or malfunctions to prevent fire, electric shock, and burns.
  19. Please use a single socket with a ground wire and a rated current of 16 A to avoid fire and other hazards.
  20. If the double pot is in the initial state and there is no operation for 10 minutes, the air fryer will automatically shut down, and the connected Xiaomi Home App will automatically disconnect. This is normal. (If the double pot is not in operation and there is no operation for 10 minutes, it will enter the initial state)
 

Q44: What are the usage environment requirements for the Xiaomi Smart Double Stack Air Fryer 12L?

A: For your reference, here are more details about the usage environment of the Xiaomi Smart Double Stack Air Fryer 12L:
  1. Heat will cause damage, discoloration, and deformation of walls and furniture, so please keep it at least 30 cm away from walls and furniture when using it.
  2. If any abnormality or malfunction occurs in the air fryer, please stop using it immediately and unplug the power plug.
  3. When using, attention should be paid to maintaining ventilation to ensure smooth heat dissipation.
  4. The altitude range for the product to work is 0 - 2000 meters.
  5. Ensure that the air inlets and outlets of the product are kept clear and not blocked by foreign objects to avoid overheating of parts and affecting use.
  6. Please ground reliably. Poor grounding can cause electric shock and accidents.
 

Q45: Can I use tin foil or silicone paper in the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L supports the use of tin foil and silicone paper. Tin foil is generally recommended for meat, and silicone paper for baking. However, be careful not to cover the air inlet and outlet of the machine or the top mesh of the pot when using it.
 

Q46: What are the precautions after cooking with the Xiaomi Smart Double Stack Air Fryer 12L?

A: For your reference, here are more details about the precautions after cooking with the Xiaomi Smart Double Stack Air Fryer 12L:
  1. After each use, please conduct regular inspections of the air inlet and outlet to ensure they are not blocked.
  2. Avoid direct contact with the fryer basket with your hands during or immediately after use to prevent burns from high temperatures.
  3. If the product experiences abnormalities or malfunctions, immediately stop using it, unplug the power plug, and have it repaired by a professional after the product has cooled down.
  4. Do not insert pins, wires, or other objects into the holes of the air fryer to avoid electric shock or injury.
  5. Avoid contact between the silicone parts on the air fryer and organic solvents or solutions with an alcohol content greater than 50%.
 

Q47: Does the Xiaomi Smart Double Stack Air Fryer 12L require cleaning and maintenance?

A: The Xiaomi Smart Double Stack Air Fryer 12L requires cleaning and maintenance.
The following precautions are for your reference:
  1. Ensure that the power cord plug is disconnected from the socket and wait for the air fryer to cool down before cleaning.
  2. Do not immerse the air fryer in water or spray it with water.
  3. Do not rinse the air fryer's air inlet and outlet with water.
  4. Prevent liquids and foreign objects from entering the furnace to keep the furnace clean.
  5. Do not use hard objects such as wire balls for cleaning.
  6. For oil stains, use a soft damp cloth dipped in neutral detergent to wipe, and do not use bleach or corrosive liquids for cleaning.
  7. When cleaning dust, use a soft dry cloth to wipe the air inlet and outlet, or use a soft brush or mini vacuum cleaner.
  8. After cleaning, use a soft dry cloth to wipe the surface of the air fryer to ensure it remains dry.
  9. If not used for a long time, unplug the power cord from the socket and provide moisture-proof, dust-proof, and insect-proof protection for the product.
 

Q48: How to clean and maintain the Xiaomi Smart Double Stack Air Fryer 12L?

A: Unplug the power cord before cleaning and maintaining the Xiaomi Smart Double Stack Air Fryer 12L, and wait for it to cool down to room temperature or a safe temperature before proceeding. Please remove the basket from the air fryer when cleaning the air fryer.
  1. Surface of the air fryer: The surface of the air fryer can be wiped with a dry, soft cloth or a sponge moistened with a neutral cleaning detergent.
  2. Cavity: To remove stains from the inside of the air fryer, apply a suitable amount of detergent diluted in hot water to its surface and let it sit for about 10 minutes, then use a soft sponge moistened with water to wipe away the detergent residue.
  3. Basket: The air fryer should be cleaned after each use, and the basket is dishwasher safe.
  4. Frying plate and grill: Use a soft cotton cloth or sponge dampened with neutral detergent to wipe, then wipe with clean water to remove any remaining detergent.
Note:
The basket, frying basket, and grill can be disassembled and cleaned in the dishwasher. However, the air fryer main unit is not washable or dishwasher.
 

Q49: What should to do if dust enters the air inlet of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The internal air circulation system structure of the Xiaomi Smart Double Stack Air Fryer 12L will try to prevent dust from falling into the food.
 

Q50: Does the Xiaomi Smart Double Stack Air Fryer 12L make any noise?

A: The Xiaomi Smart Double Stack Air Fryer 12L will produce noise when in use. The sound mainly comes from the hot air circulation. This is normal and not a product quality issue. Please feel free to use it.
The Xiaomi Smart Double Stack Air Fryer 12L produces about 50 - 60 dB of noise when in use.
Note:
Do not use third-party mobile phone software to test noise. Due to different environments and techniques, errors may occur, which is normal.
 

Q51: Why is there a large gap in the Xiaomi Smart Double Stack Air Fryer 12L basket after installation?

A: According to the Xiaomi Smart Double Stack Air Fryer 12L definition, leaving a gap is to avoid the phenomenon of difficulty in pushing and pulling when the basket is inserted into the air fryer, which does not affect the normal use of the product.
 

Q52: Why does the Xiaomi Smart Double Stack Air Fryer 12L enter the keep warm mode after cooking?

A: For the Xiaomi Smart Double Stack Air Fryer 12L enter the keep warm mode after cooking, please refer to the following information:
  1. Keep Warm is on by default. You can go to the "Keep Warm Settings Page" in [Settings] and press the confirm button to turn it on or off.
  2. The keep warm time is 30 minutes, and the keep warm temperature is 80 °C. Recipes with the keep warm function automatically enter the keep warm mode after cooking is complete. You can cancel the keep warm function by pressing the cancel button during the keep warm process.
Note:
When the keep warm function is on and the cooking temperature is set to ≥80 °C, the keep warm function will be executed after cooking is completed. Otherwise, the cooking process will end directly at the cooking completion screen.
  1. If keep warm is not enabled, the fan will continue to run for 30 seconds after cooking is complete to dissipate heat. This process cannot be canceled. If you remove the pot midway, the cooling process will automatically terminate.
Note:
Recipes with a cooking temperature below 80 °C do not support keep warm.
 

Q53: What is the keep-warm temperature of the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L has a default keep warm temperature of 80 degrees.
 

Q54: How to disable the keep warm mode after cooking on the Xiaomi Smart Double Stack Air Fryer 12L?

A: To disable the keep warm mode after cooking on the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
You can find the Keep Warm setting in the [Settings] and turn off the keep warm function. You can also cancel the Keep Warm function by tapping or pressing and holding on the cancel button after completing a single cooking and entering the keep warm mode.
Note:
When the keep warm function is on and the cooking temperature is set to ≥80 °C, the keep warm function will be executed after cooking is completed. Otherwise, the cooking process will end directly at the cooking completion screen.
 

Q55: Why does the top of the Xiaomi Smart Double Stack Air Fryer 12L shake?

A: The top cover of the Xiaomi Smart Double Stack Air Fryer 12L is not an integrated part, and there is a slight gap between the cover and the body, which does not affect normal use.
 

Q56: Can the upper and lower baskets of the Xiaomi Smart Double Stack Air Fryer 12L work at the same time?

A: Yes. The upper and lower baskets of the Xiaomi Smart Double Stack Air Fryer 12L can work at the same time.
 

Q57: Can the upper and lower baskets of the Xiaomi Smart Double Stack Air Fryer 12L work independently?

A: Yes. The Xiaomi Smart Double Stack Air Fryer 12L upper and lower baskets can work independently.
 

The basket related

Q1: Will the coating of the basket of the Xiaomi Smart Double Stack Air Fryer 12L fall off when in use?

A: When using the Xiaomi Smart Double Stack Air Fryer 12L basket, as long as hard objects such as sharp objects and steel wire balls are not used, the coating will not fall off.
 

Q2: What is the temperature resistance of the Xiaomi Smart Double Stack Air Fryer 12L's basket?

A: The Xiaomi Smart Double Stack Air Fryer 12L's basket has a temperature resistance of 250 °C.
 

Q3: Can the Xiaomi Smart Double Stack Air Fryer 12L's basket be used on a gas stove?

A: No, the basket of the Xiaomi Smart Double Stack Air Fryer 12L is specially designed for air fryers and cannot be used on other open flame stoves. Uncontrollable open flame temperature will damage the non-stick coating. Please refer to the product manual for use.
 

Q4: What is the material of the basket in the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L's basket is made of aluminum with a food-grade non-stick coating.
 

Q5: Is the basket coating of the Xiaomi Smart Double Stack Air Fryer 12L safe?

A: The Xiaomi Smart Double Stack Air Fryer 12L's basket coating complies with food hygiene standards in the sales area, so please feel free to use it.
 

Q6: Why is the bottom surface of the Xiaomi Smart Double Stack Air Fryer 12L basket scratched?

A: It is normal for the bottom surface of the Xiaomi Smart Double Stack Air Fryer 12L basket to have slight scratches or abrasions during use, indicating regular wear and tear. When pulling out the fryer basket, please handle it with care.
 

Q7: Why can't the upper and lower sides of the Xiaomi Smart Double Stack Air Fryer 12L's basket be pushed into place at the same time?

A: The Xiaomi Smart Double Stack Air Fryer 12L has a design where the fryer basket is locked in place using a combination of spring shafts and slide rails on both sides. The structural design ensures that the force is distributed evenly on both sides. However, during actual usage, there can be uneven force applied when pushing in the basket, causing one side to not fully lock into place. It is recommended to align the basket properly. Additionally, when you first get the new product, some components can feel slightly tight, but this sensation should diminish after several uses.
 

App related

Q1: Does the Xiaomi Smart Double Stack Air Fryer 12L support networking?

A: The Xiaomi Smart Double Stack Air Fryer 12L supports networking and needs to be configured through the Xiaomi Home App.
 

Q2: How to connect the Xiaomi Smart Double Stack Air Fryer 12L to the Xiaomi Home App?

A: To connect the Xiaomi Smart Double Stack Air Fryer 12L to the Xiaomi Home App, please refer to the following information:
  1. Download the App: Scan the QR code in the instruction manual to download and install the Xiaomi Home App. If you already have the Xiaomi Home App installed, you will be directed to the device connection page. Alternatively, search for the Xiaomi Home App in your mobile app store, download, and install it.
  2. Add a device: Open the Xiaomi Home App homepage, tap "+" in the upper-right corner, and follow the App prompts to add a device. Adding devices supports automatic discovery and manual selection.
Note:
Due to the upgrade and update of the Xiaomi Home App, the actual operation may be slightly different from the above description. Please follow the current instructions in the Xiaomi Home App.
 

Q3: What functions does the Xiaomi Home App of the Xiaomi Smart Double Stack Air Fryer 12L have?

A: After connecting to the Xiaomi Home App, it supports remote control and smart recipe functions. You can also customize the recipe name, cooking temperature, and time, etc., making it more flexible.

Q4: Does the Xiaomi Smart Double Stack Air Fryer 12L support custom recipes?

A: Yes, it supports custom recipes.
You can refer to the following steps to customize the recipes:
Go to Xiaomi Home App >> [Device] >> select [New custom recipe] >> set [Recipe name], [Cooking temperature], and [Cooking time] >> tap [Save] at the right corner of the interface.
Note:
The mode name can be customized.

Q5: Does the Xiaomi Smart Double Stack Air Fryer 12L support remote operation?

A: It supports remote control. You can directly control the cooking progress on the App.
 

Q6: What is the status of the Wi-Fi indicator on the Xiaomi Smart Double Stack Air Fryer 12L?

A: The Xiaomi Smart Double Stack Air Fryer 12L has a Wi-Fi indicator in the middle of the screen.
The Wi-Fi indicator status is as follows:
  1. When the Wi-Fi indicator blinks slowly, it shows that the Wi-Fi is awaiting a fast connection.
  2. When the Wi-Fi indicator blinks quickly, it shows that the Wi-Fi is reconnecting after a disconnection.
  3. When the Wi-Fi indicator stays on, it shows that the Wi-Fi is connected successfully.
  4. When the system is updating, the Wi-Fi indicator will blink quickly.
Note:
When Wi-Fi is not connected, the Wi-Fi indicator flashes. The device automatically shuts down after 10 minutes of inactivity.
 

Q7: Does the Xiaomi Smart Double Stack Air Fryer 12L support firmware upgrades?

A: The Xiaomi Smart Double Stack Air Fryer 12L supports firmware upgrades. It is recommended to upgrade the firmware to the latest version when using it to ensure the best use experience.
For your reference, the upgrade method is as follows:
After binding the Xiaomi Smart Double Stack Air Fryer 12L to the Xiaomi Home App, open the App, tap on the three dots at the right corner of the interface >> [Firmware update] >> check for updates.
 

Q8: How many mobile phones can the Xiaomi Smart Double Stack Air Fryer 12L be connected to?

A: The Xiaomi Smart Double Stack Air Fryer 12L only supports connecting to one Xiaomi account, but it can be used for device sharing through the Xiaomi Home App, and the air fryer can be shared with other Xiaomi accounts or families.
For your reference, the sharing method is as follows:
After binding the Xiaomi Smart Double Stack Air Fryer 12L to the Xiaomi Home App, select the device >> tap the three-dot icon >> [Share device].
Note:
Sharing needs to be confirmed by the shared Xiaomi account before sharing is successful.
 

Troubleshooting

Q1: Why does the Xiaomi Smart Double Stack Air Fryer 12L not power on?

A: If the Xiaomi Smart Double Stack Air Fryer 12L doesn’t power on, please refer to the following troubleshooting steps:
  1. Confirm whether the air fryer is connected to the power supply. It is recommended to check whether the power cord plug is fully inserted into the grounded electrical outlet.
  2. After the power is turned on, check whether the product has a "beep" prompt sound and whether the product LCD screen has a display. If there is a prompt sound but no display, the product LCD screen is faulty. Please contact the after-sales service center.
  3. If there is no beep or display, the product is faulty and does not power on. Please contact the after-sales service center.
 

Q2: Why does the Xiaomi Smart Double Stack Air Fryer 12L prompt "Please Reinsert Both Baskets"?

A: If the screen displays normally after powering on, but prompts "Please Reinsert Both Baskets" and the machine remains inoperable, it may be that the basket has not been pushed in place. It is recommended to pull out the basket and push it in place. If it is confirmed that the basket has been pushed in place, the product’s door control function fails. Please contact the after-sales service center.
 

Q3: Is it normal that the screen of the Xiaomi Smart Double Stack Air Fryer 12L will turn off automatically when it is powered on?

A: The Xiaomi Smart Double Stack Air Fryer 12L is in the setup state before entering operation. It will enter standby mode after 10 minutes of no operation. In standby mode, press the [On/Off Button] to turn it on.
 

Q4: Why does the Xiaomi Smart Double Stack Air Fryer 12L start automatically after powering on?

A: The Xiaomi Smart Double Stack Air Fryer 12L works automatically without any operation after powering on (the motor runs and hot air comes out of the air outlet). However, if there is no display on the screen, the internal wiring of the product is faulty. Please contact the after-sales service.
 

Q5: What to do if the display of the Xiaomi Smart Double Stack Air Fryer 12L doesn't light up?

A: If the display of the Xiaomi Smart Double Stack Air Fryer 12L doesn't light up, please refer to the following troubleshooting steps:
  1. The Xiaomi Smart Double Stack Air Fryer 12L doesn't display the On/Off Button after powering on. Please confirm that the power supply is connected.
  2. If the power supply is connected properly, the internal wiring of the product may be faulty. Please contact the after-sales service for processing.
 

Q6: What is the situation when the Xiaomi Smart Double Stack Air Fryer 12L screen shows NTC Disconnected, NTC short-circuited, AD Sampling Chip Failure?

A: The situation of the Xiaomi Smart Double Stack Air Fryer 12L, please refer to the following information:
  1. The display shows NTC Disconnected: The sensor has a broken circuit.
  2. The display shows NTC short-circuited: The sensor has a short circuit.
  3. The display shows AD Sampling Chip Failure: AD Sampling Chip Failure.
Please contact the after-sales service team.
 

Q7: What to do if the fan of the Xiaomi Smart Double Stack Air Fryer 12L doesn't rotate?

A: If the fan of the Xiaomi Smart Double Stack Air Fryer 12L doesn't rotate, please refer to the following troubleshooting steps:
  1. The fan blade is stuck.
  2. The motor is damaged or other components have a broken circuit. Please contact the after-sales service team.
 

Q8: Why does the Xiaomi Smart Double Stack Air Fryer 12L emit white smoke?

A: If the Xiaomi Smart Double Stack Air Fryer 12L emits white smoke, please refer to the following information:
  1. When you fry ingredients containing more fat, there will be a lot of smoke, which is normal.
  2. The air fryer still contains grease residue from the previous cooking program. Ensure that you clean the air fryer after each cooking program.
 

Q9: What to do if the Xiaomi Smart Double Stack Air Fryer 12L can't insert the basket into the air fryer smoothly?

A: If the Xiaomi Smart Double Stack Air Fryer 12L can't insert the basket into the air fryer smoothly, please refer to the following troubleshooting steps:
  1. There are too many ingredients in the basket. Please ensure that the ingredients in the basket don’t exceed the maximum mark.
  2. The basket is not properly inserted, and insert the basket properly.
 

Q10: What to do if the Scheduled cooking function of the Xiaomi Smart Double Stack Air Fryer 12L cannot be carried out as required?

A: If the Scheduled cooking function of the Xiaomi Smart Double Stack Air Fryer 12L cannot be carried out as required, please refer to the following troubleshooting steps:
  1. The scheduled time is too short. The scheduled time should be longer than the cooking time.
  2. The scheduled time is not saved. Once you've set a time, press the control button to save and execute it.
 

Q11: What to do if the Xiaomi Smart Double Stack Air Fryer 12L cannot connect to Wi-Fi?

A: If the Xiaomi Smart Double Stack Air Fryer 12L cannot connect to Wi-Fi, please refer to the following troubleshooting steps:
  1. Reset the Wi-Fi.
  2. Exit from Xiaomi Home App and then re-enter.
  3. Reconnect to Wi-Fi (the product should be placed in a place with sufficient Wi-Fi signal strength).
  4. Set the Wi-Fi password to a simple password (the following special characters can not be set as the password: "/ \% ).
  5. Place the product close to your home wireless router.
  6. Use another mobile phone as a hotspot, connect successfully, and then reset to connect to the router Wi-Fi.
  7. The router must use the 2.4 GHz frequency band and does not currently support the 5 GHz frequency band network.
  8. Make sure your phone's Bluetooth and positioning are turned on, and that Bluetooth is not connected to other products.
  9. The router encryption method is set to WPA[TKIP]/WPA2[AES] (WEP and WAPI encrypted hotspots are not supported yet).
Note:
  1. Have a private wireless network connected to the external network (it is not recommended to connect to an unstable public network).
  2. Open the Wi-Fi settings on your phone to check if Wi-Fi is starting with "xiaomi-fryer-maf16_XXX". Confirm whether the product Wi-Fi module is damaged. If the Wi-Fi module starts with the above, it means there is no problem with the product module. Adjust the network and reconnect.
  3. Confirm that the above operations are correct. Please contact the after-sales service for repair.
 

Q12: What to do if the firmware update for the Xiaomi Smart Double Stack Air Fryer 12L is unsuccessful?

A: If the firmware update for the Xiaomi Smart Double Stack Air Fryer 12L is unsuccessful, please refer to the following troubleshooting steps:
  1. It is impossible to update the firmware in the working state. You can try again in the non-working (startup) state.
  2. Please check whether the Wi-Fi is connected normally. You can change the network to try.
  3. Try upgrading the firmware again.
If the problem persists, please contact the after-sales service.
 

Q13: What to do if the Xiaomi Smart Double Stack Air Fryer 12L malfunctions during use?

A:
  1. If the air fryer doesn't function, please refer to the following troubleshooting steps:
(1). The air fryer is not connected to a power supply. Please plug the power cord into a grounded electrical outlet.
(2). Plug the power cord into a grounded electrical outlet. Please pull out the basket and push it back into place.
  1. If the display shows NTC short-circuited, please refer to the following troubleshooting steps:
The sensor has a short circuit. Please contact the after-sales service team.
  1. If the display shows NTC Disconnected, please refer to the following troubleshooting steps:
The sensor has a broken circuit. Please contact the after-sales service team.
  1. If the display shows AD Sampling Chip Failure, please refer to the following troubleshooting steps:
This is due to the AD sampling chip failure. Please contact the after-sales service team.
  1. If the fan doesn't rotate, please refer to the following troubleshooting steps:
(1). The fan blade is stuck.
(2). The motor is damaged or other components have a broken circuit.
Please contact the after-sales service team.
  1. If white smoke is coming out, please refer to the following troubleshooting steps:
(1). Cooking oily ingredients may cause white smoke to come out. When you fry ingredients containing more fat, there will be a lot of smoke, which is normal.
(2). The air fryer still contains grease residue from the previous cooking program. Ensure that you clean the air fryer after each cooking program.
  1. If you can't insert the basket into the air fryer smoothly, please refer to the following troubleshooting steps:
(1). There are too many ingredients in the basket. Please ensure that the ingredients in the basket don’t exceed the maximum mark.
(2). The basket is not properly inserted. Please properly insert the basket.
  1. If the schedule function doesn't function as requested, please refer to the following troubleshooting steps:
The scheduled time is too short. The scheduled time is shorter than the cooking time.
  1. If Wi-Fi can't be connected, please refer to the following troubleshooting steps:
(1). The Xiaomi Home App is not the latest version. Please update the Xiaomi Home App to the latest version.
(2). The Wi-Fi signal is weak. Please move to a location where the signal is strong enough.
  1. Unable to connect the air fryer, please refer to the following troubleshooting steps:
Wi-Fi cannot be connected. Please check whether the Wi-Fi is connected normally or reset the Wi-Fi to reconnect.