Xiaomi Smart Camera C302 FAQ

Question

Accepted Answer

Function Introduction
Q1: How to guarantee the security and privacy of the Xiaomi Smart Camera C302?
A: The Xiaomi Smart Camera C302 ensures security and privacy through the following information:
The Xiaomi Smart Camera C302 comes with a built-in MJA1 security chipset, effectively ensuring the security of communication and storage, as well as the entire data transmission encryption process. The cloud data uses AES128-bit encryption, which can ensure that security and privacy are not disclosed.The Xiaomi Smart Camera C302 offers enhanced privacy protection with its physical lens blocking feature. Through the Xiaomi Home App, you can retract the camera lens upward into the body of the device when the camera is not in use.
 
Q2: What does the Xiaomi Smart Camera C302 include as standard?
A: The package contents of the Xiaomi Smart Camera C302 are as follows: 
The Xiaomi Smart Camera C302 × 1, Mounting Template Sticker × 1, Screws and Base (Including screw × 2, wall plug × 2), Charging Cable × 1, Image Guide × 1, User Manual × 1, and Warranty Notice × 1.

Q3: What is the appearance introduction of the Xiaomi Smart Camera C302?
A: The appearance of the Xiaomi Smart Camera C302 is introduced as follows:

IndicatorLensMicrophonemicroSD Card Slot (It is visible when the lens is facing upwards).LoudspeakerReset ButtonType-C Power Port
Note:
The camera supports the physical lens blocking feature to enhance privacy protection.The product’s nameplate information is on the bottom and side of the product.
 
Q4: What are the installation methods of the Xiaomi Smart Camera C302?
A: The Xiaomi Smart Camera C302 can be placed and installed in a variety of ways. It can be placed on flat surfaces such as desks, dining tables, or coffee tables, or mounted on the wall.
 
Q5: What are the steps for the wall installation of the Xiaomi Smart Camera C302?
A: The steps for the wall installation of the Xiaomi Smart Camera C302 are as follows:
Stick the mounting template sticker in a proper position on the wall. Drill holes in the wall that align with the holes on the sticker, with a diameter of about 6 mm and a depth of about 30 mm.Insert the plastic wall plugs into the drilled holes.

Place the side of the base with the arrows facing forward, and then align the holes. Insert the screws and then tighten them into the wall plugs with a Phillips screwdriver.

Align the grooves on the bottom of the camera with the protruding part on the base, and then turn the camera clockwise until it locks into place.

Note:
The wall should be able to support at least three times the total weight of the camera.The camera should be securely mounted to the ceiling or wall, as per the installation instructions, to prevent injury.If you choose to invert the camera, you need to rotate the image 180° in the Xiaomi Home App's screen settings.
 
Q6: How to turn on the Xiaomi Smart Camera C302?
A: Plug the camera power cord into the Type-C power jack on the back of the Xiaomi Smart Camera C302, plug the power cord into the adapter, and power on, the camera will automatically power on. (Please use an adapter that supports 5 V-1 A to connect the power supply.)
Note:
The camera has successfully powered on when the indicator remains orange and you hear a voice notification.Do not rotate or force the lens to rotate while the camera is operating. If the lens is not positioned correctly, you can calibrate it in the Xiaomi Home App.
 
Q7: How to install a microSD card in the Xiaomi Smart Camera C302?
A: The microSD card slot of the Xiaomi Smart Camera C302 is under the camera lens. First, make sure the camera is powered off, raise the lens until the microSD card slot is exposed, and then insert the microSD card into the slot (the side with the contact should be facing down).

Note:
It is necessary to disconnect the camera's power supply when installing or removing the microSD memory card. Use the qualified microSD card (It only supports a microSD with 8 GB-256 GB and FAT 32 format, or you can format the card into FAT 32 format by referring to the steps: Go to Xiaomi Home App >> [Device card] >> [Storage management]). It is recommended that the read/write speed of the microSD card is not lower than U1/Class 10.
 
Q8: How long can the Xiaomi Smart Camera C302 store videos using memory cards of different capacities?
A: When the recording mode is always recorded on the Xiaomi Smart Camera C302, the storage time of each capacity memory card is:
An 8 GB memory card is expected to store videos for about 18 hours.A 16 GB memory card is expected to store videos for about 36 hours.A 32 GB memory card is expected to store videos for about 3 days.A 64 GB memory card is expected to store videos for about 6 days.A 128 GB memory card is expected to store videos for about 12 days.A 256 GB memory card is expected to store videos for about 24 days.

Note:
The resolution of the video recorded onto the memory card is 2K HD.All data are sourced from internal laboratories. Storage time will vary depending on the actual image colors and scenes, and is subject to actual usage.
 
Q9: How to restore the factory settings of Xiaomi Smart Camera C302?
A: If you need to change the network that the Xiaomi Smart Camera C302 is connected to or bind a Xiaomi account, you need to press the reset button above the power port for about 7 seconds while the camera is powered on to restore the camera to the factory settings. You'll hear a voice prompt when the reset is successful, then reconnect to the App.

Note:
This only restores the factory settings and does not delete the contents of the microSD card.
 
Q10: Where to check the SN number of the Xiaomi Smart Camera C302?
A: The SN number can be checked from the back of the Xiaomi Smart Camera C302 packaging as well as from the bottom of the camera.
 
Q11: How to check the certificate of the Xiaomi Smart Camera C302?
A: The certificate of the Xiaomi Smart Camera C302 is printed at the lower right corner of the back of the device package.
 
Q12: Can the Xiaomi Smart Camera C302 be installed outdoors?
A: No. It is not recommended to install the camera outdoors. The Xiaomi Smart Camera C302 is an indoor camera and is not waterproof or dustproof.
 
Q13: Does the Xiaomi Smart Camera C302 need to be plugged in, or is it battery-powered?
A: The Xiaomi Smart Camera C302 does not feature a built-in battery and should be plugged into the power supply. Please be sure to use a 5 V 1 A adapter.
 
Q14：Does the Xiaomi Smart Camera C302 support recording videos to the MicroSD card when the network is disconnected but the power is on?
A: Support. The Xiaomi Smart Camera C302 can continue recording videos to the MicroSD card even when the network is disconnected and the power is on. The premise is that the device has been successfully connected to the network once. In addition, if the device is powered off and then powered on again but not connected to the network, it is also impossible to record videos on the MicroSD card. It needs to be powered on again and connected to the network.
When the device is powered off or disconnected from the network, the video on the MicroSD card can only be viewed by removing the MicroSD card from the device and viewing it on the computer. It does not support viewing in the Xiaomi Home App.
 
Q15: Do the videos recorded have sound in Home Surveillance, Xiaomi Home Secure, and the microSD card on the Xiaomi Smart Camera C302?
A: Yes, the videos recorded in these formats have sound. However, if you enable fast playback, the video will be played without sound by default, which is normal.
In addition, whenever you open the Xiaomi Smart Camera C302 monitoring screen or access cloud storage, the playback interface for recordings on the memory card will be muted by default. If you need to play the normal sound, tap the mute icon to restore it.
 
Q16: What are the safety precautions when using the Xiaomi Smart Camera C302?
A: For your reference, here are the safety precautions when using the Xiaomi Smart Camera C302:
The operating temperature range for this camera is -10 °C to 40 °C. Do not use this camera in environments with temperatures outside the specified operating range.This camera is a precision electronic product. To ensure normal use, do not use the camera in extremely humid environments or in locations where water ingress may occur.To improve the camera's performance, do not place it where its lens faces or is next to a reflective surface, such as glass windows or white walls, as this will cause the image to appear overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images.Please ensure this product is installed in an area with a strong Wi-Fi signal. Try to install it as far away from microwave ovens and other places that can affect the signal.When the night vision function is turned on or off, the camera switches the infrared cut filter, producing a slight "click" sound. This is normal.If the power cable is damaged, please contact after-sales service for a replacement.Please use a compatible and qualified power adapter to power this product.You need to prepare the power adapter yourself.
 
App related
Q1: How to connect the Xiaomi Smart Camera C302 to the Xiaomi Home App?
A: To connect the Xiaomi Smart Camera C302 to the Xiaomi Home App, please refer to the following steps:
Go to Xiaomi Home App >> tap on the [+] icon at the upper right corner >> select [Scan] (Scan the QR code at the bottom of the product) >> the device has been reset (Press and hold on the reset button for about 7 seconds. You will hear the voice prompt when the reset successfully) >> follow the prompts >> wait for a while until the connection process is completed.
 
Q2: Can the Xiaomi Smart Camera C302 monitor screen be zoomed in? What is its maximum zoom level?
A: Yes, the monitoring screen of the Xiaomi Smart Camera C302 supports zooming, with a maximum zoom level of 6 times.
To zoom in or out on the camera monitoring interface, you can use a pinch gesture with two fingers. The icon below is the picture magnification.
 
Q3: How to set Physical lens blocking on the Xiaomi Smart Camera C302?
A: To set Physical lens blocking on the Xiaomi Smart Camera C302, please refer to the following methods:
Method 1: 
Enter the camera monitoring screen, tap the physical lens blocking icon, and the device will immediately enter the physical lens blocking mode.

Method 2: 
Open Xiaomi Home App >> [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> select [Physical lens blocking] >> you can choose [Physical lens blocking] or set the time of Physical lens blocking by tapping [Schedule physical lens blocking].
Tapping the physical lens blocking, the device will immediately enter the physical blocking state. If you want to set physical blocking for a timed period, first set the scheduled physical lens blocking without tapping the physical blocking.

Q4: How to set up Image settings on the Xiaomi Smart Camera C302?
A: To set up Image settings on the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> select [Image settings] >> you can choose [Timestamp], [Lens distortion correction], [Rotate image] (This setting is required when the camera is inverted), Anti-flicker (In special lighting conditions, when ripples appear on the device screen, you can switch settings to adjust the screen, but this can cause partial overexposure).

Timestamp, Lens distortion correction

Rotate image

Anti flicker

Q5: How to set up Camera calibration on the Xiaomi Smart Camera C302?
A: To set up Camera calibration on the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> select [Camera calibration] >> wait for the device to successfully calibrate. 
This operation can be performed when the device is unable to automatically reposition the lens or if the lens monitoring angle cannot be accurately adjusted.

Q6: How to reboot the Xiaomi Smart Camera C302?
A: To reboot the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >>  [Camera settings] >> [Reboot device].
If the device is unable to record videos or upload the videos to Xiaomi Home Secure, or if other features like Home Surveillance are malfunctioning, you can try restarting the device.

Q7: How to set up Night-vision on the Xiaomi Smart Camera C302?
A: To set up Night-vision on the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> tap [Night-vision settings] >> you can choose [Full-color with low-light] or [Switch automatically] ([On], [Off]) as your preferences.
If the night vision function is always on, the Full-color with low-light function will not take effect and the image will always be in black and white.
It is recommended that you choose the options from Switch automatically.

Q8: How to turn on/off Data usage warning on the Xiaomi Smart Camera C302?
A: To turn on/off Data usage warning on the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> toggle [Data usage warning] as your preference.
Note:
The recorded videos in Xiaomi Home Secure and the microSD card will automatically play and are not restricted by this function.

Q9: What are the icon functions on the Xiaomi Smart Camera C302 real-time monitoring interface?
A: The icons on the real-time monitoring interface are shown as follows:
Physical lens blocking, Mute, Definition, Full-screen, Call, Photography, Picture recording, and PTZ. The icons: Physical lens blocking, Mute, Definition, and Full-screen will appear when you tap the real-time monitoring screen.

Physical lens blocking: 
Tap this icon to enter the physical shielding state. After the camera enters the physical shielding state, it cannot perform any monitoring or video recording.
Mute:
When entering the camera, the video sound is turned off by default and remains muted. Tap the icon to turn on the video's sound if needed.
Definition:
Video resolution can be adjusted independently with three options: [Auto], [480p], and [1080p HD]. The Auto option indicates that the camera will automatically adjust the picture quality based on the network environment.
Full-screen:
Tap the Full screen icon, and the camera monitoring screen will switch to landscape mode.
Call:
After tapping the icon, you can make a remote call with the camera through the mobile phone Xiaomi Home App.
Photography:
You can take a screenshot of the current monitoring screen; a picture will be generated and saved to the local photo album and the Xiaomi Home App.
Picture recording: 
Tap the recording icon to record the current monitoring interface, then save the video to the local photo album and the Xiaomi Home App.
PTZ:
Tapping this icon opens a gimbal control interface, allowing you to control the camera's movement.

Q10: How to set up Human tracking on the Xiaomi Smart Camera C302?
A: To set up Human tracking on the Xiaomi Smart Camera, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap [AI features] >> [Detect people] >> turn on/off [Human tracking].

Q11: How to set up tracking pets on the Xiaomi Smart Camera C302?
A: To set up tracking pets on the Xiaomi Smart Camera C302, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap [AI features]>> [Pet detection] >> turn on/off [Track pets].
When this function is off, the camera will not track the pet's movement.

Q12: How to use the Family Guard of the Xiaomi Smart Camera C302?
A: To use the Family Guard of the Xiaomi Smart Camera C302, please refer to the following steps:
Go to Xiaomi Home App >> select [Device card] >> tap [AI features]>> [Family Guard]. Turn on Family Guard. If no one shows up during the set time period, a push notification will be sent to your phone at the end of it.

Note:
Family Guard Time Periods: You can set [No motion detected in the morning], [No motion detected at lunchtime], or [No motion detected during the day], or you can customize your own time periods.
 
Q13: How to use the baby crying of the Xiaomi Smart Camera C302?
A: To use the baby crying of the Xiaomi Smart Camera C302, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C302 >> tap [AI features] >> select [Baby crying] >> enable [Baby crying].

The sensitivity settings can be adjusted.

Q14: How to set Home surveillance on the Xiaomi Smart Camera C302?
A: To set Home surveillance on the Xiaomi Smart Camera C302, please refer to the following steps:
Go to Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Home surveillance settings] >> turn on [Home surveillance].

Monitoring time:
You can set up 24-hour surveillance/daytime surveillance/nighttime surveillance, or customize the surveillance time period.
Alarm interval:
There are four options: [3 min], [5 min], [10 min], and [30 min]. You can choose the preset time interval, which cannot be customized.
Event notification type

It includes [Motion detected], [Push when movement detected], [Pet detection notification], [Push notification when the baby cries], [Someone entered geofenced area], [Someone left geofenced area], and [Unusual sound detected]. If you turn off this push event, you will no longer receive related push messages.
Note:
The videos in Home surveillance can not be deleted in batches.
 
Q15: How to playback the videos in the memory card of the Xiaomi Smart Camera C302?
A: To playback the videos in the memory card of the Xiaomi Smart Camera C302, please refer to the following steps:
Go to Xiaomi Home App >> select [Device card] >> tap [Playback] >> you can view the video as needed.
When the camera is disconnected or powered off, you cannot view the videos on the memory card in the Xiaomi Home App. You can also take out the memory card and view the videos on the memory card in the computer through the card reader.

The different colors below represent different recording events, so you can drag the timeline directly to the color position that best suits your needs. Gray indicates that no event has occurred during this period.
Each video on the memory card is 1 minute long, and they can be selected and deleted in batches.
The functions of the icons are as below:

Play/pause icon:
You can pause and resume playing videos on the memory card. The icon will appear only when you tap the screen.
Screenshot:
You can take a screenshot of the current monitoring screen; a picture will be generated and saved to the local photo album and the Xiaomi Home App.
Video recording:
Tap the screen recording icon to record the current monitoring interface, then save the video to the local photo album and the Xiaomi Home App.
Double speed playback:
The videos in the memory card support 1 time, 4 times and 16 times speed playback in the camera. Select the default silent play at double speed.
Mute: 
When entering the camera, the video sound is turned off by default and is in a mute state. Tap the icon to turn on the video sound.
Full-screen:
Tap the Full-screen icon, and the camera monitoring screen will switch to landscape mode.
 
Q16: How to format the memory card on the Xiaomi Smart Camera C302?
A: To format the memory card on the camera, please refer to the following steps:
Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> tap [Manage storage] >> [SD card status] >> turn on [Storage on/off] then select [Format SD card].

Note:
The formatted memory card will clear all the videos in the memory card. Please be sure to save the videos first.
 
Q17: How to update the firmware on the Xiaomi Smart Camera C302?
A: To update the firmware on your camera, please refer to the following steps:
Go to the Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> [Firmware update] >> check if the firmware of the camera is up to date.

Q18: What are the execution and trigger conditions for creating smart scenes with the Xiaomi Smart Camera C302?
A: The trigger conditions are shown below: 
[Motion detected], [Person detected], [Enable night vision mode], [Disable night vision mode], [Pet detected], [Baby crying], [Someone enters the fenced area], [Someone leaves the fenced area], [Customize inactivity duration], and [Unusual sound detected].

The execution conditions are as shown:
[Enable home surveillance assistant], [Disable home surveillance assistant], [Turn on human tracking], [Turn off human tracking], [Restart camera], [Physical lens blocking], [Wake], [Set night vision to always on], [Set night vision to always off], [Set night vision auto switching], and [Execute gimbal calibration].

For example, if the camera detects movement, it can wake up the device or perform other conditions.
You can also check the smart scenes details by going to Xiaomi Home App >> select the Xiaomi Smart Camera C302 >> tap the three-dot icon at the upper right corner >> select [Automation] >> check the smart scenes details.

Q19: Does the Xiaomi Smart Camera C302 support access to Apple HomeKit?
A: No, the Xiaomi Smart Camera C302 does not support access to Apple HomeKit.
 
Q20: How to purchase Xiaomi Home Secure for the Xiaomi Smart Camera C302?
A: To purchase Xiaomi Home Secure for the Xiaomi Smart Camera C302, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C302 >> select [Xiaomi Home Secure] >> choose a package based on your needs, then proceed with payment.

Note: 
Some countries do not support Xiaomi Home Secure.Prices can vary slightly depending on the country/region. Please refer to the prices displayed on the interface.
 
Q21: Does the Xiaomi Smart Camera C302 support the panoramic drawing function?
A: The Xiaomi Smart Camera C302 does not support the panoramic drawing function.
 
Q22: Can the volume of the Xiaomi Smart Camera C302 be adjusted when making voice calls?
A: Yes, you can adjust the sound of both the phone and the Xiaomi Smart Camera C302 by adjusting the volume on your phone during voice calls.
To adjust the volume, please open the Xiaomi Home App >> select the device >> tap the three-dot icon at the upper right corner >> navigate to [Camera settings] >> adjust the volume under [Speaker volume adjustment].

Q23: What if the phone fails to receive the alarm notification or other messages from the Home surveillance of the Xiaomi Smart Camera C302?
A: If the phone fails to receive the alarm notification or other messages from the Home surveillance of the Xiaomi Smart Camera C302, please follow the steps:
Please go to [Settings] on your phone >> access [App notifications] >> open the notification permission of the Xiaomi Home App.In the Xiaomi Home App, navigate to [Profile] >> [Additional settings] >> [Notification settings] >> to keep the switch of the [Device notification] settings open.

Q24: Why does the Xiaomi Smart Camera C302 record alarm video but not send a notification message? 
A: If the Xiaomi Smart Camera C302 has alarm video but no notification message, please open the Xiaomi Home App >> select [Device card] >> tap the three dots icon at the upper right corner >> select [Home surveillance settings] >> verify if [Home surveillance] and [Event notification type] are turned on.

Q25: How to share the Xiaomi Smart Camera C302 with other people?
A: To share the Xiaomi Smart Camera C302 with other people, please refer to the following methods:
Method 1:
Go to Xiaomi Home App >> Press and hold [Xiaomi Smart Camera C302] >> tap [More] >> select [Share] >> follow the prompts to share with others.

Method 2:
Open the Xiaomi Home App >> select the device >> tap the three dots icon at the upper right corner >> navigate to [Share device] and follow the prompts to share with others.

Q26: Why does the Xiaomi Smart Camera C302 send notifications of movement when there is no one moving in the camera's view?
A: If the Xiaomi Smart Camera C302 sends notifications of movement when there is no one moving in the camera's view, please refer to the following information:
Go to the Xiaomi Home App >> select the device >> tap [Home surveillance] >> access the alarm video >> navigate to [Recognition errors report] >> provide feedback by tapping [OK].
We will continue to optimize this issue. Please wait patiently for future updates. Thank you for your understanding and support.

Troubleshooting
Q1: What to do if there is no sound or noise when viewing real-time images on the Xiaomi Smart Camera C302?
A: If there is no sound or noise when viewing the real-time surveillance footage of the Xiaomi Smart Camera C302, please refer to the steps to troubleshoot:
The Xiaomi Home App turns off the volume of real-time video by default. You can enable the volume in the Xiaomi Home App's video window by tapping the [Mute] icon. If the volume is low, adjust it higher on your phone.

If there is noise in the real-time video, please keep your phone away from the camera and avoid placing the camera near refrigerators, microwave ovens, or other electronic devices.
 
Q2: What to do if the video lags or the video and audio are out of sync while watching real-time footage on the Xiaomi Smart Camera C302?
A: If the video lags or the audio is not synchronized when watching the real-time footage on the Xiaomi Smart Camera C302, please refer to the steps to troubleshoot:
If the video freezes or buffers frequently, switch the video quality to automatic or smooth mode.If there's a synchronization issue between the video and audio, check the camera's network connection. If the delay is significant, try exiting the video and re-entering.

Q3: What to do if no sound can be heard on the camera side during a voice call from the Xiaomi Smart Camera C302?
A: If no sound can be heard on the camera side during a voice call from the Xiaomi Smart Camera C302, please refer to the steps to troubleshoot:
Check whether the sound on the mobile phone is adjusted too low, resulting in silence.Check whether the Xiaomi Home App has obtained permission to use the phone's microphone (recording). If it has not obtained permission, please turn on the relevant permissions in the phone settings.
 
Q4: What to do if the historical videos watched on the Xiaomi Smart Camera C302 are not continuous or smooth?
A: If the historical videos watched on the Xiaomi Smart Camera C302 are not continuous or smooth, please refer to the steps to troubleshoot:
If the video stored on the microSD card is not continuous, it is because the record motion only feature is enabled, which limits recording to when motion is detected. For cloud storage, it is normal for videos to be non-continuous, as they only record when motion is detected and cannot record continuously for 24 hours.If the video is lagging, it can be a network issue. Check if too many devices are connected to the same network as the camera, or if other devices are streaming video at the same time.
 
Q5: How to deal with the abnormal memory card usage of the Xiaomi Smart Camera C302?
A: If there is abnormal memory card usage of the Xiaomi Smart Camera C302, please refer to the steps to troubleshoot:
Please use a high-speed memory card formatted in FAT32, produced by the camera's regular manufacturer.Ensure that the required memory card is installed in the camera. Without a memory card, the camera cannot store or playback recorded videos.If the memory card fails to record videos or does not automatically delete files, format it using the camera's storage settings in the Xiaomi Home App.If the memory card cannot be formatted in the Xiaomi Home App, it can be formatted on the computer through the card reader. After formatting, power off the camera and reinsert the memory card.
Note:
Formatting the memory card will delete all files stored on it.
 
Q6: What to do if the Xiaomi Home App shows the Xiaomi Smart Camera C302 is offline?
A: If the Xiaomi Home App shows the Xiaomi Smart Camera C302 is offline, please refer to the steps to troubleshoot:
Please check if the camera is powered off and ensure that you are using a 5 V 1 A adapter.Please try to restart the router.If the power supply of the device and the network are normal, please check the device indicator:
(1). Keeping in orange: Awaiting connection/Reset successfully.
(2). Blinking in orange: Connecting to a network.
(3). Blinking in blue: Connecting to a server/OTA update in progress.
(4). Keeping in blue: Connected successfully/Working normally.
Confirm whether the SD card is inserted into the camera, pull it out, and observe. Some low-quality SD cards can cause the camera to go offline.
 
Q7: What to do if the indicator on the Xiaomi Smart Camera C302 is blinking in blue and the device cannot be used properly?
A: If the indicator on the Xiaomi Smart Camera C302 is blinking in blue and the device cannot be used properly, please refer to the steps to troubleshoot:
If the indicator is blinking in blue while connecting to the Xiaomi Home App, it means the camera cannot connect to the network or bind to the account. Please check if the account password is correct and whether the network meets the camera’s requirements.If the camera was successfully connected to the App but the indicator suddenly starts blinking blue and is not functioning, please verify that the network is working properly.
 
Q8: Why does the Xiaomi Smart Camera C302 produce howling echoes during voice calls?
A: Here are the following reasons for the noise during calls using the Xiaomi Smart Camera C302:
During a call, keep the phone and the device in separate spaces and maintain a distance of at least 10 meters. Echo and howling caused by close-range communication are normal occurrences.If there are many electronic devices nearby, they can cause electromagnetic interference, potentially leading to howling or noise during voice calls.
 
Q9: What to do if the images captured during night vision with the Xiaomi Smart Camera C302 are blurry or not visible?
A: If the images captured during night vision with the Xiaomi Smart Camera C302 are blurry or not visible, please refer to the following steps to troubleshoot:
Ensure the device's lens is clean and free of dust.Check if the lens is obstructed by any objects. If so, adjust the camera's position or tilt the gimbal within the Xiaomi Home App to move the lens out of the obstructed area.
 
Q10: What to do if the indicator on the Xiaomi Smart Camera C302 is off?
A: If the indicator on the Xiaomi Smart Camera C302 is off, please refer to the following steps to troubleshoot:
Open the Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >> enter [Camera settings] >> enable [Status light].

Q11: Why do videos on the microSD card have sound on the phone but not on the computer when using the Xiaomi Smart Camera C302?
A: This issue occurs because the video playback software on the computer is incompatible. Try switching to a different video player on your computer.
 
Q12: What to do if the videos recorded by the Xiaomi Smart Camera C302 on the MicroSD card are not smooth and out of sync in terms of sound and image?
A: If the videos recorded by the Xiaomi Smart Camera C302 in the MicroSD card are not smooth and out of sync in terms of sound and image, please refer to the following steps to troubleshoot:
Restart the device to see if it can return to normal.
To reboot the device, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C302 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Reboot device].

Please check whether you frequently remove the MicroSD card while the device is powered on. The MicroSD card can only be removed when the camera is powered off. Frequent removal of the MicroSD card can cause it to perform poorly and lead to abnormal issues in the recorded video.Please check whether the MicroSD card's read speed is slow.Replace the MicroSD card. (It is recommended that you use a MicroSD card that meets the requirements; otherwise, there will be many abnormal problems during use, such as discontinuous recording and memory abnormalities.)
 
Q13: Why can't the Xiaomi Smart Camera C302 recognize the MicroSD card?
A: If the Xiaomi Smart Camera C302 can not recognize the MicroSD card, please refer to the following steps to troubleshoot:
You can restart the device in the camera settings in the Xiaomi Home App. Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >>  [Camera settings] >> [Reboot device].

Check whether the camera firmware and Xiaomi Home App need updating.Clear the Xiaomi Home App data (this will erase the downloaded videos in the Cloud).Replace the MicroSD card.
Note: 
MicroSD cards have a service life. If a card is used for a long time, it will cause the card to be erased and rewritten multiple times, and it cannot be used again. Please be sure to change the MicroSD card for use.
 
Q14: What to do if the PTZ of the Xiaomi Smart Camera C302 does not rotate?
A: If the PTZ of the Xiaomi Smart Camera C302 does not rotate, please refer to the following steps to troubleshoot:
Power off and restart the device.
You can restart the device in the camera settings in the Xiaomi Home App. Open Xiaomi Home App >> select [Device card] >> tap the three-dot icon at the upper right corner >>  [Camera settings] >> [Reboot device].

If the PTZ cannot rotate after restarting, please contact the local after-sales service center.
 
Q15: What to do if the firmware update of the Xiaomi Smart Camera C302 fails?
A: Update failure is caused by a poor network or a server abnormality. Please change the network environment and try again. If the network is smooth, please change the time period and try again.
 
Q16: What to do if the microSD card is not recording videos or cannot automatically delete old videos when using the Xiaomi Smart Camera C302?
A: If the microSD card is not recording videos or cannot automatically delete old videos on the Xiaomi Smart Camera C302, please refer to the following steps to troubleshoot:
Check whether the Xiaomi Smart Camera C302 firmware and the Xiaomi Home App need updates.
Check whether the storage is off or whether the recording mode is set to record only moving images. Open Xiaomi Home App >> Tap [Open] >> tap the three-dot icon at the upper right corner >> tap [Manage storage] >> [SD card status] >> [Storage on/off]/[Recording mode].

Format the microSD card within the Xiaomi Home App. Formatting the microSD card will clear the videos. You can back up the videos before formatting.

If the Xiaomi Home App cannot format the microSD card, use a card reader to format it on a computer. After formatting, power off the camera and reinsert the microSD card.If the microSD card cannot record videos, the issue can be related to the card itself. Try replacing it to see if the problem persists.
 
Q17: What to do if the Xiaomi Smart Camera C302 keeps rotating on its own?
A: If the Xiaomi Smart Camera C302 keeps rotating on its own, please check the following information:
Please check if the human tracking and pet tracking features are enabled. You can check it in the following path: Open the Xiaomi Home App >> select the Xiaomi Smart Camera C302 >> tap [AI features] >> disable the tracking functions in either human detection or pet detection.

When the motion-tracking function is enabled, the camera will rotate with the screen when it detects movement. After the rotation is completed, it will return to its original position to continue monitoring.
 
Q18: What to do if the Xiaomi Smart Camera C302 fails to connect to the Xiaomi Home App?
A: If the Xiaomi Smart Camera C302 fails to connect to the Xiaomi Home App, please follow the troubleshooting steps:
Exit the App connection page, reset the camera, and reconnect.Restart your router and place the camera close to it.Check your phone's Wi-Fi network. You can use your phone's hotspot to test the connection. If the hotspot works, there could be a Wi-Fi issue. Contact your Wi-Fi network operator to resolve the issue.
 
Q19: What to do if the PTZ position of the Xiaomi Smart Camera C302 is offset?
A:
If the PTZ of the Xiaomi Smart Camera C302 is misaligned or the lens is not positioned accurately, do not twist the camera head to force it to rotate. Instead, calibrate the PTZ through the Xiaomi Home App.PTZ deviation could occur due to long-term rotation, so regular calibration is recommended.

Q20: Why does the Xiaomi Smart Camera C302 show a QR code scanning failure when trying to bind to the Xiaomi Home App?
A：
Update the Xiaomi Home App and your phone to the latest version.Please make sure that your Xiaomi Home App version on the iOS device is above 9.6, and try the following solutions:
(1) Uninstall the Xiaomi Home App and then reinstall it.
(2) Search “Xiaomi Home” in the App Store, and tap the app icon to open its details page. The update button will appear there.
 
Q21: Why are there blank areas or “Failed to retrieve video file” messages on the playback timeline (progress bar/scroll bar) of the SD card in the Xiaomi Smart Camera C302?
A: This issue is caused by a damaged SD card. Please replace it with a high-speed microSD card produced by a reputable manufacturer that is labeled Class 10, U1, or U3.
 
Q22: What to do if there is movement, but Home Surveillance of the Xiaomi Smart Camera C302 does not record, send notifications, or show home monitoring videos?
A：
Check whether video upload is disabled in the Home Surveillance settings.

Note:Cloud storage services can not be available in some countries. If there are no cloud storage settings, proceed to the next step.
Ensure that the corresponding AI features are enabled; otherwise, the camera will not record.

Q23: Why can’t the microSD card of the Xiaomi Smart Camera C302 be inserted or ejected?
A: Check the appearance of the card slot area. If there are many scratches, it indicates that the microSD card is inserted in the wrong direction, which can cause internal structural misalignment and prevent proper locking when inserted correctly.