What to do if the PTZ position of the Xiaomi Smart Camera C500 is offset?
The Xiaomi Smart Camera C500 is equipped with a PTZ function that enables flexible rotation for wide-angle monitoring. If you find that the PTZ position is offset or the lens is not aligned accurately, please avoid twisting the camera head by hand, as this can damage the internal motor. Instead, you can perform a PTZ calibration through the Xiaomi Home App to restore the correct position.
PTZ deviation can occur after long-term use or frequent rotation, which is normal. To ensure stable performance and accurate positioning, it is recommended to perform calibration regularly. If the issue persists after multiple calibrations, please contact the after-sales service center for further inspection and support.
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