Xiaomi Smart Camera C701 FAQ

Function Introduction

Q1: What are the features of the Xiaomi Smart Camera C701?

A: The features of the Xiaomi Smart Camera C701 are as follows:
  1. Xiaomi Smart Camera C701 features an 8MP sensor with a resolution of up to 3840 x 2160, delivering ultra-clear 4K picture quality. Even when the image is zoomed in, details remain sharp, restoring more details of your home with greater clarity and realism.
  1. It supports HDR for outstanding performance in both bright and dark areas. Whether in strong or backlit environments, the camera ensures image clarity while preserving more details.
  1. The Xiaomi Smart Camera C701 supports a physical lens cover for privacy protection at the source.
  1. The AI capabilities on the device include local detection of loud sounds, baby crying, and pets.
  1. The Wi-Fi has been upgraded to next-generation dual-band Wi-Fi 6, enabling high-speed transmission and smooth control.
 

Q2: What are the differences between the Xiaomi Smart Camera C701 and the Xiaomi Smart Camera C700?

A: The Xiaomi Smart Camera C701 is a basic 8 MP camera.
The differences between the Xiaomi Smart Camera C701 and the Xiaomi Smart Camera C700 are as follows:
DifferencesXiaomi Smart Camera C700Xiaomi Smart Camera C701
Appearance
Image effect8 MP8 MP
Speaker1.2 W1 W
Infrared light940 nm infrared lights × 10940 nm infrared lights × 8
Network configurationWi-FiWi-Fi (Please turn on Bluetooth when connecting)
Gesture callSupportNot support
Video quality4 K/1080 P/480 P4 K/480 P
Product size82 × 81 × 130 mm79 × 79 × 119 mm
  1. The Xiaomi Smart Camera C700 is larger, measuring 82 × 81 × 130 mm, while the Xiaomi Smart Camera C701 is smaller at 79 × 79 × 119 mm.
  1. Both cameras have an 8 MP image sensor.
  1. The Xiaomi Smart Camera C700 has a 1.2 W speaker, whereas the Xiaomi Smart Camera C701 has a 1 W speaker.
  1. The Xiaomi Smart Camera C700 is equipped with 10 × 940 nm infrared lights, while the Xiaomi Smart Camera C701 has 8 × 940 nm infrared lights.
  1. The Xiaomi Smart Camera C700 supports Wi-Fi network configuration, whereas the Xiaomi Smart Camera C701 uses Wi-Fi configuration (Please turn on Bluetooth when connecting).
  1. The Xiaomi Smart Camera C700 supports gesture calls, but the Xiaomi Smart Camera C701 does not.
  1. The Xiaomi Smart Camera C700 offers 4K, 1080P, and 480P video quality, while the Xiaomi Smart Camera C701 only supports 4K and 480P.
 

Q3: How are the security and privacy of the Xiaomi Smart Camera C701 ensured?

A: The security and privacy of the Xiaomi Smart Camera C701 are ensured in several ways:
  1. The Xiaomi Smart Camera C701 is equipped with an MJA1 security chipset, which safeguards communication and storage. Data transmission is encrypted throughout the entire process, and cloud data is secured with AES 128-bit encryption, ensuring that your privacy remains protected.
  1. It also supports physical lens shielding. When the camera is not in use, you can use your phone to retract the lens into the body of the camera, providing privacy protection at the source.
  1. The device employs local AI algorithms for data processing, enhancing security by handling sensitive information locally.
 

Q4: What are the package contents of the Xiaomi Smart Camera C701?

A: The package includes Xiaomi Smart Camera C701 × 1, power adapter × 1, Charging Cable × 1 (2 meters), Wall Mounting Kit × 1 (Base × 1, Wall Plug × 2, Screw × 2), User Manual × 1, Mounting Template Sticker × 1, and Warranty Notice × 1.

 

Q5: What is the appearance of the Xiaomi Smart Camera C701?

A: The appearance details of the Xiaomi Smart Camera C701 are as follows:
  1. The front of the Xiaomi Smart Camera C701 features an indicator, a lens, a microphone, and a MicroSD card slot. At the bottom of the front, there is the Xiaomi logo, with the words "4K HDR" positioned just below it.
  1. On the back of the camera, you'll find a loudspeaker, a reset button, and a Type-C power port.

 

Q6: Where can the Xiaomi Smart Camera C701 be installed?

A: The Xiaomi Smart Camera C701 offers various installation options. It can be placed upright on flat surfaces such as a desk, dining table, or coffee table, or it can be securely mounted on a wall.
 

Q7: How to wall mount the Xiaomi Smart Camera C701?

A: The steps to wall mount the Xiaomi Smart Camera C701 are as follows:
  1. Attach the mounting template sticker to the location for mounting the camera, and drill two holes in the wall with a drilling tool according to the location holes on the sticker. The diameter of each hole is approximately 6 mm, and the depth is approximately 30 mm.
  1. Insert a plastic wall plug into each drilled hole.
  1. Keep the base side with an arrow facing outward, and align the holes in the base with the holes in the wall. Insert the screws into the base holes and then tighten them into the wall plugs with a Phillips screwdriver.
  1. Align the groove on the bottom of the camera with the raised part on the base, and then turn the camera clockwise until it locks into place.

Note:
  1. The installation surface must be able to support at least three times the total weight of the camera.
  1. To prevent injury, the device must be securely fixed to the floor or wall according to the installation instructions.
  1. If you choose to install it upside down, you will need to rotate the image settings 180° in the Xiaomi Home App.
  1. The wall mounting kit is compatible with other PTZ cameras, and the distance between the two holes in the base of the accessory kit is 36 mm.
 

Q8: How to turn on the Xiaomi Smart Camera C701?

A: Insert the power cable into the Type-C power port located at the back of the Xiaomi Smart Camera C701, then connect the power cable to the adapter and plug it in. The camera will automatically power on. To turn off the camera, disconnect the power supply.
Note:
  1. An orange light flashing on the indicator means the camera has successfully powered on. If the indicator is flashing a color other than orange, press and hold the reset button for 7 seconds to restart the camera.
  1. Do not turn the camera lens or force it to rotate after turning it on. If the positioning of the lens is inaccurate, you can calibrate it in the Xiaomi Home App.
 

Q9: How to install the microSD card on the Xiaomi Smart Camera C701?

A: Make sure the camera is powered off, flip the lens upward to expose the microSD card slot, and insert the microSD card into the slot with the contact side facing downward.

Note:
To install or remove the microSD card, make sure to power off the camera before proceeding. Please use a genuine microSD card manufactured by a qualified supplier (with a capacity of 8 GB~256 GB). It is recommended that the microSD card has a read/write speed of at least U1/Class 10.
 

Q10: How to restore to the factory settings of the Xiaomi Smart Camera C701?

A: To connect the Xiaomi Smart Camera C701 to another network or bind it to another Xiaomi Account in the Xiaomi Home App, press and hold the reset button for about 7 seconds until the indicator blinks in orange quickly, indicating the camera is restored to factory settings. Then reconnect the camera to the Xiaomi Home App.
Note:
The content on the microSD card will not be deleted after the camera is restored to factory settings.
 

Q11: Can the Xiaomi Smart Camera C701 rotate 360°?

A: No, the Xiaomi Smart Camera C701 cannot rotate 360°. The camera supports a 360° panoramic view. However, only the lens can rotate to capture a 360° perspective. The body of the camera does not rotate 360°.
 

Q12: Does the Xiaomi Smart Camera C701 support NAS transfer?

A: The Xiaomi Smart Camera C701 supports NAS transfer. It requires the use of a microSD card and allows for the transfer of historical videos stored on the card.
 

Q13: How to check the SN of the Xiaomi Smart Camera C701?

A: To check the SN (serial number) of the Xiaomi Smart Camera C701, please refer to the steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three dots icon >> [More device info].
 

Q14: Does the Xiaomi Smart Camera C701 have a battery or need power?

A: The Xiaomi Smart Camera C701 needs a power source to function and requires the original 5 V/ 2 A adapter since it does not come with a battery.
 

Q15: Does the Xiaomi Smart Camera C701 support two-way voice calls?

A: The Xiaomi Smart Camera C701 supports two-way voice calls between smartphones and the camera. It has a built-in independent sound cavity and a large-diameter speaker, and MIC intelligent noise reduction. When you have a two-way voice call with your family, the camera sound is loud and clear.
 

Q16: Does the Xiaomi Smart Camera C701 support recording videos to the microSD card without internet while remaining powered on?

A: Yes, the Xiaomi Smart Camera C701 can continue recording videos to the microSD card even when the internet is disconnected, provided that the device has successfully connected to the internet at least once.
However, if the device loses power and is restarted without connecting to the network again, it will not be able to record videos on the microSD card and will need to be powered on and connected to the network once more.
In cases of power and network disconnection, viewing videos on the microSD card is only supported by removing the card from the device and checking it on a computer. It cannot be viewed through the Xiaomi Home App.
 

Q17: Do the videos recorded by the Xiaomi Smart Camera C701 have sound?

A: The Xiaomi Smart Camera C701 records videos with sound, including those saved in home surveillance, cloud storage, and on the microSD card. However, if you enable fast playback, the audio will be muted by default, which is normal.
Additionally, whenever you enter the camera's surveillance footage or access the cloud storage and microSD card video playback interface, the audio will default to mute. To play the sound properly, tap the mute icon to restore the audio.
 

Q18: What are the precautions when using the Xiaomi Smart Camera C701?

A: For your reference, the precautions when using the Xiaomi Smart Camera C701 are as follows:
  1. The operating temperature range for this camera is between -10 °C and 40 °C. Do not use the camera in environments with temperatures above or below the specified range.
  1. The camera is a precision electronic product. In order to ensure its normal operation, do not install the camera in environments with high humidity levels, nor allow water to get into it.
  1. To ensure the camera's performance, do not place its lens facing or next to a reflective surface, such as a glass window or white wall, as this will cause the image to become overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images.
  1. Be sure to install the camera in an area with a strong Wi-Fi signal. Keep the camera away from objects that can affect its Wi-Fi signal, such as metal objects and microwave ovens.
  1. This device supports connections to both 2.4 GHz and 5 GHz Wi-Fi networks. You can choose the connection type based on your home situation. Make sure the router is located close to the device, and avoid using special symbols in the Wi-Fi name and password to prevent connection issues.

App Related

Q1: How to connect the Xiaomi Smart Camera C701 to the Xiaomi Home App?

A: To connect the Xiaomi Smart Camera C701 to the Xiaomi Home App, please refer to the following steps:
Open the Xiaomi Home App >> tap the [+] icon at the upper right corner >> select [Scan] >> follow the on-screen instructions (press and hold the reset button on the Xiaomi Smart Camera C701 for about 7 seconds until the indicator blinks in orange) to wait for the binding to complete.
Note:
Please download and use the Xiaomi Home App version 9.4 or above to connect the device.
 

Q2: Can the surveillance footage of the Xiaomi Smart Camera C701 be zoomed in, and what is the maximum zoom level supported?

A: The surveillance footage of the Xiaomi Smart Camera C701 supports zooming in, with a maximum zoom level of 6 X. In the real-time window, use a pinch gesture with two fingers to zoom in or out. The icon on the real-time surveillance footage indicates the zoom level.
 

Q3: How to set up physical lens blocking on the Xiaomi Smart Camera C701?

A: For your reference, here are two methods to set up physical lens blocking on the Xiaomi Smart Camera C701:
  1. Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the physical lens blocking icon >> the device will immediately enter the physical lens blocking mode.
  1. Open the Xiaomi Home App >> select Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Physical lens blocking] >> enable [Physical lens blocking]. If you want to set a scheduled time for physical lens blocking, you can first configure the [Schedule physical lens blocking].

 

Q4: How to adjust the image settings on the Xiaomi Smart Camera C701?

A: To adjust the image settings on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Image settings] >> you can select [Timestamp], [Lens distortion correction], [Rotate image] and [Anti flicker] as you prefer.

If there are artificial lighting devices, such as lights that cause the screen to flicker, please use this function. The default setting is 50 Hz. If the 50 Hz setting does not work, please set it to 60 Hz.
 

Q5: How to perform the pan-tilt-zoom calibration on the Xiaomi Smart Camera C701?

A: To perform the pan-tilt-zoom calibration on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Camera calibration] >> wait for the device to successfully calibrate. This operation can be performed when the device is unable to automatically reposition the lens or accurately adjust the monitoring angle.
 

Q6: How to reboot the Xiaomi Smart Camera C701?

A: To reboot the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Reboot device].
If the device is unable to record videos, cloud storage fails to upload videos, or other functions like home surveillance are experiencing issues, you can choose to restart the device.
 

Q7: How to set the night vision function on the Xiaomi Smart Camera C701?

A: To set the night vision function on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Night-vision settings] >> you can choose to toggle the full-color with low-light feature and set the night vision function to switch automatically, remain always on, or always off.
If the night vision function is set to always on, the low-light full-color feature will not be activated, and the display will remain in black and white or completely black. It is recommended to set it to automatic switching instead.
 

Q8: How to enable the data usage warning on Xiaomi Smart Camera C701?

A: To enable the data usage warning on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Data usage warning].
When this feature is enabled, the surveillance footage will not play automatically under a mobile network.
Note:
Cloud storage and recordings on the microSD card will play automatically and are not affected by the data protection feature.
 

Q9: What are the functions of the icons on the real-time surveillance footage of the Xiaomi Smart Camera C701?

A: The real-time surveillance footage of the Xiaomi Smart Camera C701 on the Xiaomi Home App includes icons for physical lens blocking, mute, clarity, full screen, voice call, screenshot, screen recording, and pan-tilt-zoom control.
The physical lens blocking, mute, clarity, and full screen buttons will only appear after tapping the real-time surveillance footage.

The functions of these icons are as follows:
  1. Physical lens blocking:
Tapping this icon will immediately put the camera into a physical lens blocking state. Once in this state, the camera cannot perform any monitoring or recording functions. When you don't need to shoot, you can tap the power button in the real-time screen of the Xiaomi Home App to enter physical shielding.
  1. Mute:
Each time you access the camera, the default monitoring interface is muted. If you wish to hear sound while viewing the surveillance footage, tap the mute icon to turn the sound on.
  1. Clarity:
You can adjust the clarity of the monitoring footage here. Options include: Auto, 480 P for smooth playback, and 4K for ultra-high definition. Auto means the camera will adjust the clarity based on the current network conditions.
  1. Full screen:
Tapping this icon will switch the camera's monitoring footage to landscape mode.
  1. Voice call: 
Tap the microphone icon to enable remote communication between your phone using the Xiaomi Home App and the camera.
  1. Screenshot:
You can take a screenshot of the current monitoring footage, which will generate an image saved to your local gallery as well as within the Xiaomi Home App.
  1. Screen recording:
By tapping the screen recording icon, you can record the current monitoring interface, and the video will be saved to your local gallery and the Xiaomi Home App (need to stay in the monitoring interface and the phone cannot be turned off).
  1. PTZ control:
Tapping the PTZ control icon will bring up the PTZ control interface, allowing you to rotate the camera up, down, left, or right.
 

Q10: How to check Add to favorites on the Xiaomi Smart Camera C701?

A: To check Add to favorites on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the PTZ control icon >> tap the up and down arrow icons to add, delete, or control frequently viewed positions.

 

Q11: How to enable the auto detection feature on the Xiaomi Smart Camera C701?

A: To enable the auto detection feature on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> select [Camera settings] >> tap [Auto detection] >> enable [Auto detection]. You can set the [Detection frequency], [Detection period], and [Detection modes] ([Panoramic detection], [Fixed-area detection]) as you prefer.
  1. Detection frequency:
Set the detection interval with options for every 10 minutes, 30 minutes, 1 hour, 2 hours, 24 hours, or custom intervals.
  1. Detection period:
Customize the period, with the default set to 00:00-23:59.
  1. Panoramic detection:
All-round detection.
  1. Fixed-area detection:
Detects between frequently viewed locations that can be set.
 

Q12: How to enable the human tracking on the Xiaomi Smart Camera C701?

A: To enable the human tracking on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the [Xiaomi Smart Camera C701] card >> select [AI features] >> tap [Detect people] and enable it.
Note:
Once disabled, the camera will no longer track and rotate in response to human movement.
 

Q13: How to set up the home surveillance of the Xiaomi Smart Camera C701?

A: To set up the home surveillance of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Home surveillance settings] >> enable [Home surveillance] and set [Monitoring time], [Alarm interval], [Detection push notifications], and [Event notification type] as you prefer.
  1. Monitoring time:
You can set the camera to monitor continuously throughout the day or divide it into specific time intervals.
  1. Alarm interval:
The alarm interval can be set to options of 3, 5, 10, or 30 minutes. You can choose from the preset system intervals. However, custom intervals are not available.
  1. Alarm notifications push:
[Home surveillance] >> [Event notification type].
  1. Event notification type:
There are eight types of push notification events available: Push notification when the baby cries, Push when movement is detected, Motion detected, Pet detection notification, Push notification when the smart scene is triggered, Someone entered geofenced area, and Someone left geofenced area and Unusual sound. Disabling these notifications will stop related alerts from being sent.
When the home surveillance is enabled, the videos will be overwritten on a rolling basis every 7 days.
Note: 
Videos in the home surveillance cannot be deleted in bulk. You can still use the home surveillance feature even without inserting a microSD card or subscribing to Xiaomi Home Secure.
 

Q14: How to playback the video recorded on the microSD card of the Xiaomi Smart Camera C701?

A: To playback the video recorded on the microSD card of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [Playback] >> select [SD card] >> view the videos as needed.
If the camera is offline or powered off, you won't be able to access the videos on the microSD card through the Xiaomi Home App. In this case, you can remove the microSD card and use a card reader to view the videos on a computer.
Different colors represent various recording events, allowing you to drag the timeline directly to the corresponding colored position to view the recorded events based on your needs. The gray color indicates that no events occurred during that period.
The functions of the icons in the surveillance footage are as follows
  1. Play/Pause:
This icon allows you to pause and resume playback of the microSD card footage. It will only appear when you tap the playback screen.
  1. Screenshot:
You can take a screenshot of the current monitoring screen, which will save an image to both the local album and the Xiaomi Home App.
  1. Screen recording: 
By tapping the recording icon, you can record the current monitoring screen and save the video to the local album and the Xiaomi Home App.
  1. Playback speed: 
The videos on the microSD card can be played back at 1x, 4x, or 16x speed. When selecting a playback speed, it defaults to silent mode.
  1. Mute:
Each time you access the playback interface, it will be muted by default. If you want sound while viewing the monitoring footage, simply tap the mute icon to enable audio.
  1. Full screen:
Tapping this icon will switch the camera monitoring screen to landscape mode.
Note:
Each video segment on the microSD card is one minute and can be deleted in bulk.
 

Q15: How to format the SD card of the Xiaomi Smart Camera C701?

A: To format the SD card of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Manage storage] >> choose [SD card status] >> tap [Format SD card].
Note:
Formatting the SD card will erase all videos stored on it. Please ensure that you save your videos beforehand.
 

Q16: How to update the firmware for the Xiaomi Smart Camera C701?

A: To update the firmware for the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Firmware update] >> if an update is available, please update the firmware promptly.
 

Q17: Does the Xiaomi Smart Camera C701 support connecting to Apple HomeKit?

A: The Xiaomi Smart Camera C701 does not support connecting to Apple HomeKit.
 

Q18: How to purchase Xiaomi Home Secure for the Xiaomi Smart Camera C701?

A: To purchase Xiaomi Home Secure for the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Xiaomi Home Secure] >> you can choose a package based on your needs and proceed with the payment.
Note:
The actual payment price is subject to the amount displayed on the interface.
 

Q19: How to view cloud storage surveillance videos on the Xiaomi Smart Camera C701?

A: To view cloud storage surveillance videos on the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [Playback] >> choose [Cloud] >> view the videos as needed.
Note:
Different colors in the surveillance footage represent various recorded events. You can drag the timeline to the corresponding color position to view the recorded events as needed.
 

Q20: Does the Xiaomi Smart Camera C701 support panoramic drawing function?

A: The Xiaomi Smart Camera C701 does not support the panoramic drawing function.
 

Q21: Can the volume be adjusted during a voice call with the Xiaomi Smart Camera C701?

A: During a voice call, you can adjust the volume on your phone as well as the sound from the Xiaomi Smart Camera C701.
To adjust the volume during a voice call, please refer to the following steps:
Open the Xiaomi Home App >> select the [Xiaomi Smart Camera C701] card >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Speaker volume adjustment] to adjust the volume level. The volume increases in 10% increments, from 10% to 100%.
 

Q22: What to do if the Xiaomi Smart Camera C701 contains alarm videos but no notifications?

A: If the Xiaomi Smart Camera C701 contains alarm videos but no notifications, please check whether the home surveillance switch in the settings is turned on and ensure that the detection push notifications switch is also enabled.
You can check the following path:
Open the Xiaomi Home App >> select the [Xiaomi Smart Camera C701] card >> tap the three-dot icon at the upper right corner >> select [Home surveillance settings] >> enable [Home surveillance] and [Detection push notifications] >> tap [Event notification type] and enable the types of events you want to be notified about.
 

Q23: How to share the Xiaomi Smart Camera C701 with others?

A: To share the Xiaomi Smart Camera C701 with others, please refer to the following steps:
  1. On the Xiaomi Home App's homepage, press and hold the Xiaomi Smart Camera C701 card >> tap [More] >> select [Share] and follow the prompts to share with others.
  1. Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> tap [Share device] and follow the prompts to share with others.
 

Q24: How to use the baby crying of the Xiaomi Smart Camera C701?

A: To use the baby crying of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> select [Baby crying] >> enable [Baby crying].
After enabling the baby crying function, the camera will promptly send a notification to your phone when the baby’s cries are detected, to ensure that you are always there whenever the baby needs you.
 

Q25: How to use the unusual sound function of the Xiaomi Smart Camera C701?

A: To use the unusual sound function of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> select [Unusual sound] >> enable [Unusual sound].
Loud sound recognition requirement: It will be triggered only when the Mic senses a sound with a volume of ≥75 dB and this function and the home assistant function are turned on.
 

Q26: How to use the pet detection of the Xiaomi Smart Camera C701?

A: To use the pet detection of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> select [Pet detection] >> enable [Pet detection].
When pet detection is enabled, the camera will send a notification to your phone when a pet is detected on the bed, on the balcony, or in certain places, to ensure that you are informed in time and can speak to the pet remotely.
 

Q27: How to use the family guard of the Xiaomi Smart Camera C701?

A: To use the family guard of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> select [Family Guard] >> enable [No motion detected in the morning], [No motion detected at lunchtime], or [No motion detected during the day] as you prefer. It also supports adding a custom period for family guarding tasks.
When this feature is turned on, a notification will be sent if no motion is detected during the selected period.


 

Q28: How to use the geofence function of the Xiaomi Smart Camera C701?

A: To use the geofence function of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> select [Geofence] >> enable [Geofence].
You can manually select a geofenced area. When the camera detects that someone has entered or left this area, the camera will record video, and you will receive a notification.
 

Q29: How to use the NAS network storage function of the Xiaomi Smart Camera C701?

A: To use the NAS network storage function of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> enter [Manage storage] >> tap [NAS network storage] and follow the prompts to connect the NAS device.
Once enabled, recorded footage can be saved to NAS devices connected to the same local area network, eliminating the need for a microSD card.
 

Troubleshooting

Q1: What to do if there is no sound when viewing the real-time surveillance footage of the Xiaomi Smart Camera C701?

A: If there is no sound when viewing the real-time surveillance footage of the Xiaomi Smart Camera C701, please refer to the steps to troubleshoot:
  1. The Xiaomi Home App has the real-time video volume turned off by default. You can enable the volume by tapping the mute icon in the video window of the App. If the volume is too low, try increasing your phone's volume.
  1. If there is noise in the real-time video, move your phone away from the camera and avoid placing the camera near electronic devices like refrigerators or microwaves.
  1. If the device is placed at a height or the lens is facing downward, the mic will be blocked inside the casing, causing it to pick up the speaker's sound and create an echo. In this case, reposition the mic outside the casing.
To adjust the volume during a voice call, please refer to the following steps:
Open the Xiaomi Home App >> select the [Xiaomi Smart Camera C701] card >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Speaker volume adjustment] to adjust the volume level>> tap [OK].
 

Q2: What to do if the Xiaomi Smart Camera C701 footage lags or audio sync issues occur?

A: If the video lags or the audio and video are out of sync while viewing the Xiaomi Smart Camera C701's surveillance footage, please refer to the steps to troubleshoot:
  1. If the video lags or frequently displays a loading screen, switch the video quality to automatic or smooth mode.
  1. If the video and sound are out of sync, check if the camera's network connection is stable. If the delay is significant, try exiting and re-entering the surveillance footage.
 

Q3: What to do if there is no sound on the camera terminal during a call with the Xiaomi Smart Camera C701?

A: If there is no sound on the phone terminal during a call with the Xiaomi Smart Camera C701, please refer to the steps to troubleshoot:
  1. Check if the phone's volume is set too low, which can cause the sound to be inaudible.
  1. Ensure that the Xiaomi Home App has permission to access the phone’s microphone. If not, enable the necessary permissions in the phone's settings.
 

Q4: What to do if the historical videos watched on the Xiaomi Smart Camera C701 are not continuous or smooth?

A: If the historical videos watched on the Xiaomi Smart Camera C701 are not continuous or smooth, please refer to the steps to troubleshoot:
  1. If the video stored on the microSD card is not continuous, it is due to the record motion only feature being enabled, which limits recording to when motion is detected. For cloud storage, it is normal for videos to be non-continuous, as they only record when motion is detected and cannot record continuously for 24 hours.
  1. If the video is lagging, it can be a network issue. Check if too many devices are connected to the same network as the camera, or if other devices are streaming video at the same time.
To set the recording mode of the camera, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Manage storage] >> choose [SD card status] >> tap [Recording mode].
 

Q5: What to do if there is an anomaly with the microSD card used in the Xiaomi Smart Camera C701?

A: If there is an anomaly with the microSD card used in the Xiaomi Smart Camera C701, please refer to the steps to troubleshoot:
  1. Use a high-speed FAT32 format microSD card designed specifically for cameras, and ensure it’s from a reputable manufacturer.
  1. Confirm that a compatible microSD card is properly installed in the camera, as the device cannot store recordings or playback historical videos without one.
  1. If the microSD card is not recording or cannot automatically overwrite old files, try formatting it through the storage settings in the Xiaomi Home App.
  1. If formatting via the App is unsuccessful, you can use a card reader to format the microSD card on a computer. After formatting, power off the camera, reinsert the microSD card, and restart the camera.
Note:
Formatting will delete all files on the microSD card.
To format the SD card of the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Manage storage] >> choose [SD card status] >> tap [Format SD card].
 

Q6: What to do if the indicator on the Xiaomi Smart Camera C701 is blinking in blue and the device cannot be used properly?

A: If the indicator on the Xiaomi Smart Camera C701 is blinking in blue and the device cannot be used properly, please refer to the steps to troubleshoot:
  1. If the indicator is blinking in blue while connecting to the Xiaomi Home App, it means the camera cannot connect to the network or bind to the account. Please check if the account password is correct and whether the network meets the camera’s requirements.
  1. If the camera was successfully connected to the App, but the indicator suddenly starts blinking in blue and is not functioning, please verify if the network is working properly.
 

Q7: Why does the Xiaomi Smart Camera C701 make noise during voice calls?

A: Here are the following reasons for the noise during calls using the Xiaomi Smart Camera C701:
  1. During a call, keep the phone and the device in separate spaces and maintain a distance of at least 10 meters. Echo and howling caused by close-range communication are normal occurrences.
  1. If there are many electronic devices nearby, they can cause electromagnetic interference, potentially leading to howling or noise during voice calls.
 

Q8: How to fix blurry night vision images on the Xiaomi Smart Camera C701?

A: If the images captured during night vision with the Xiaomi Smart Camera C701 are blurry or not visible, please refer to the following steps to troubleshoot:
  1. Ensure that the lens of the device is clean and free of dust.
  1. Check if the lens is obstructed by any objects, such as reflections from nearby surfaces or wall coverings, or if point light sources are affecting the infrared night vision. If so, adjust the camera's position or tilt the gimbal within the Xiaomi Home App to move the lens out of the obstructed area.
 

Q9: What to do if the indicator on the Xiaomi Smart Camera C701 doesn't work?

A: You can enable the status light in the Xiaomi Home App.
To enable the status light, please refer to the following steps:
  1. Open the Xiaomi Home App.
  1. Tap [Xiaomi Smart Camera C701].
  1. Tap the three-dot icon in the upper right corner.
  1. Enter [Camera settings].
  1. Enable [Status light].

 

Q10: Why do videos on the microSD card have sound on the phone but not on the computer when using the Xiaomi Smart Camera C701?

A: This issue occurs because the video playback software on the computer is incompatible. Try switching to a different video player on your computer.
 

Q11: Why are the recorded videos on the microSD card inconsistent and out of sync with the audio when using the Xiaomi Smart Camera C701?

A: If the recorded videos on the microSD card are inconsistent and out of sync with the audio when using the Xiaomi Smart Camera C701, please refer to the following steps to troubleshoot:
  1. Restart the device to see if it returns to normal.
  1. Avoid frequently hot-swapping the microSD card, as it should only be inserted or removed when the camera is powered off. Regular hot-swapping can degrade the microSD card's performance, leading to recording issues.
  1. Check if the reading speed of the microSD card is too low.
  1. Consider replacing the microSD card. It is advisable to use high-quality, reputable brands that meet the requirements, as using inferior cards can cause various issues, such as inconsistent recordings or persistent memory errors.
To reboot the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Reboot device].
 

Q12: What to do if the Xiaomi Smart Camera C701 cannot recognize the microSD card?

A: If the Xiaomi Smart Camera C701 cannot recognize the microSD card, please refer to the following steps to troubleshoot:
  1. Restart the device.
  1. Check if the camera firmware and the Xiaomi Home App need to be updated.
  1. Clear the data of the Xiaomi Home App.
  1. Replace the microSD card.
Note:
  1. Clearing the data of the Xiaomi Home App will delete any downloaded cloud storage videos.
  1. MicroSD cards have a finite lifespan. Continuous reading and writing can cause wear over time, eventually making the card unusable. To ensure optimal performance, it's advisable to replace the card periodically with a new one.
To reboot the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Reboot device].
 

Q13: What to do if the pan-tilt-zoom of the Xiaomi Smart Camera C701 is stuck and not rotating?

A: If the pan-tilt-zoom of the Xiaomi Smart Camera C701 is stuck and not rotating, please refer to the following steps to troubleshoot:
  1. Power off the device and then restart it.
  1. Open the Xiaomi Home App >> select the [Xiaomi Smart Camera C701] card >> tap the three-dot at the upper right corner >> go to [Camera settings] >> tap [Reboot device].
If the camera's gimbal still does not rotate, please contact the local after-sales service center for assistance.
 

Q14: What to do if the firmware upgrade for the Xiaomi Smart Camera C701 fails?

A: Upgrade failures are often caused by poor network conditions or server issues. Please try switching to a different network environment and attempting the upgrade again. If the network is functioning well, try upgrading at a different time.
To update the firmware for the Xiaomi Smart Camera C701, please refer to the following steps:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap the three-dot icon at the upper right corner >> select [Firmware update] >> if an update is available, please update the firmware promptly.
 

Q15: What to do if the microSD card is not recording videos or cannot automatically delete old videos when using the Xiaomi Smart Camera C701?

A: If the microSD card is not recording videos or cannot automatically delete old videos on the Xiaomi Smart Camera C701, please refer to the following steps to troubleshoot:
  1. Check whether the Xiaomi Smart Camera C701 firmware and the Xiaomi Home App need updates.
  1. Check whether the storage on/off is turned off or if the recording mode is set to record only moving images.
  1. Format the microSD card within the Xiaomi Home App.
  1. If the Xiaomi Home App cannot format the microSD card, use a card reader to format it on a computer. After formatting, power off the camera and reinsert the microSD card.
  1. If the microSD card cannot record videos, the issue can be related to the card itself. Try replacing it to see if the problem persists.
 

Q16: Why does the Xiaomi Smart Camera C701 keep rotating on its own?

A: Please check if the human tracking and pet tracking features are enabled.
You can check it in the following path:
Open the Xiaomi Home App >> select the Xiaomi Smart Camera C701 >> tap [AI features] >> disable the tracking functions in either human detection or pet detection.
When the human tracking feature is activated, the camera will follow any detected movement and return to its original position after tracking is complete to continue monitoring. Similarly, with pet tracking enabled, the camera will track any detected pets (cats or dogs) and also return to its original position after completing the tracking.
 

Q17: What to do if high-definition videos from the Xiaomi Smart Camera C701 are lagging on an old phone?

A: The Xiaomi Smart Camera C701 features 8-megapixel ultra-clear recording, which places high demands on smartphone decoding. Older models with limited CPU processing power can experience lag when viewing ultra-clear videos. It is recommended to switch to standard definition mode for smoother playback.
 

Q18: Can the Xiaomi Smart Camera C701 rotate its gimbal while in a voice call?

A: The Xiaomi Smart Camera C701 cannot rotate its gimbal during a voice call, as this will cause noise and affect the call quality. This is normal.

 

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