How to resolve issues where the memory card fails to record videos on the Xiaomi Outdoor Camera CW100 Dual?

To resolve these issues on the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
  1. Check if the camera firmware version and Xiaomi Home App version need to be upgraded;
  2. Go to the [Xiaomi Home] App >> Tap [Xiaomi Outdoor Camera CW100 Dual] >> Tap the three-dot icon on the right top of the screen >> Choose [Manage storage] >> Please check if the storage function is disabled or if the recording mode is set to record when motion is detected;
  3. Format the memory card in the Xiaomi Home App (Formatting the card will erase all saved videos. Please back up important files before formatting.);
  4. If formatting via the App fails, use a card reader to format the memory card on a computer. After formatting, power off the camera, insert the memory card again, and restart the camera;
  5. In most cases, failure to record is related to the memory card itself. Please try replacing it with a high-quality card and see if the issue persists.

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