Xiaomi Water Flosser 2 FAQ

Overview

Q1: What is a water flosser?

A: The water flosser is an auxiliary oral cleaning tool that uses a pulsed stream of water to clean teeth and the spaces between teeth. It is primarily available in portable and tabletop models.
Just as high-pressure water jets are commonly used to clean cars, water at appropriate pressures has long been proven to effectively clean teeth and the oral cavity.
The cleaning effect of a water flosser is primarily achieved by the impact of a high-speed jet of water at a certain pressure.
 

Q2: Is it necessary to use a water flosser?

A: At the junction of teeth and gums, there's a groove about 2 mm deep that surrounds the teeth but isn't attached to them. This groove, called the gingival sulcus, is the most crucial point leading to the tooth's foundation.
Besides being uncomfortable and harboring bacteria, food debris trapped between teeth is even more harmful because it provides nutrients for dental plaque. If not removed promptly, plaque can easily calcify, turning into "tartar" and accumulating at the tooth roots. This compresses and irritates the periodontal environment, causing periodontal atrophy. Therefore, using an oral irrigator to clean between teeth effectively blocks a major source of plaque nutrition.
 

Q3: What is the Xiaomi Water Flosser 2?

A: The Xiaomi Water Flosser 2 is a rechargeable, portable water irrigator. It uses a powerful, pulsating water jet to remove food debris from areas a toothbrush can't reach. The pulsating water jet gently massages gums for healthier teeth. The entire device can be rinsed with water and meets IPX7 waterproof standards. The nozzle is removable and replaceable. The user-friendly nozzle design provides greater comfort.
 

Product Introduction and Usage

Q1: What are the selling points of the Xiaomi Water Flosser 2?

A: The Xiaomi Water Flosser 2 offers the following selling points:
  1. Powerful pulsed water flow for efficient cleaning.
  2. Large-capacity water tank for convenience and time-saving.
  3. Constant pressure control for oral hygiene.
  4. Two nozzle types for customized cleaning solutions.
  5. Removable water tank for convenience and hygiene.
  6. Three cleaning modes for a variety of options.
 

Q2: What is the appearance of the Xiaomi Water Flosser 2?

A: The appearance of the Xiaomi Water Flosser 2 is shown below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Product dimensions (excluding nozzle):
Approximately 201.5 mm × 74.6 mm × 50.7 mm.
Packaging dimensions: Approximately 107 mm × 57 mm × 210 mm.
 

Q3: What are the package contents of the Xiaomi Water Flosser 2?

A: The package contents of the Xiaomi Water Flosser 2 include: body × 1, warranty notice × 1, charging cable × 1, standard nozzle × 1, orthodontic nozzle × 1, quick guide × 1, instruction manual × 1.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q4: What kind of battery does the Xiaomi Water Flosser 2 have? What's its battery life like?

A: The Xiaomi Water Flosser 2 uses a 2200 mAh lithium battery, which fully charges in about 4 hours and provides up to 90 days of use on a single charge.
Note:
The 90-day standby time is based on the gentle mode, with one minute of use per day.
 

Q5: What is the water tank capacity of the Xiaomi Water Flosser 2?

A: The Xiaomi Water Flosser 2 has a water tank capacity of 200 ml. Filling it with water is enough to fully meet the needs of one use. There is no need to add water repeatedly during use. Compared with other small-capacity water tanks, it is more convenient and efficient.
 

Q6: What material is the nozzle of the Xiaomi Water Flosser 2 made of?

A: The Xiaomi Water Flosser 2's nozzle is made of food-grade material and is FDA-certified, making it safe for use by children and pregnant women. The water tank and nozzle are also made of highly transparent food-grade material, allowing for clear visibility of the water flow.
 

Q7: What is the difference between the two nozzles of the Xiaomi Water Flosser 2, and what are their functions?

A: The Xiaomi Water Flosser 2 comes with two nozzles: a standard nozzle and an orthodontic nozzle.
They function as follows:
The standard nozzle sprays a fine stream of water, penetrating deep into the crevices and pits of teeth to remove food debris and prevent cavities and tartar. It's suitable for both daily cleaning and deep cleaning.
The orthodontic nozzle cleans complex areas like braces and braces, making it ideal for orthodontic users.
 

 

 

 

 

 

 

 

 

Q8: Is the water pressure of the Xiaomi Water Flosser 2 high? Will it hurt my teeth?

A: The water pressure won't harm your teeth. The Xiaomi Water Flosser 2 features a constant pressure function, ensuring consistent water pressure regardless of battery voltage, providing a consistent watering experience. It also offers several different modes for different users.
The water pressure in each mode is as follows:
Powerful mode: 96-136 PSI
Standard mode: 50-90 PSI
Gentle mode: 37-70 PSI
Note:
If you are using the Xiaomi Water Flosser 2 for the first time, it is recommended to choose the gentle mode with the standard nozzle. Use continuously for one week to adjust before switching to a different mode and nozzle. If discomfort persists for more than two weeks, discontinue use and consult a dentist.
 

Q9: What are the usage modes of the Xiaomi Water Flosser 2?

A: The Xiaomi Water Flosser 2 has three modes:
Powerful mode: Strong water pressure for deep cleaning between teeth and in corners, removing stubborn stains;
Standard mode: Standard water pressure for efficient cleaning, suitable for daily dental cleaning.
Gentle mode: Gentle water pressure, suitable for sensitive teeth and beginners.
 

Q10: Can the water tank of the Xiaomi Water Flosser 2 be removed?

A: The Xiaomi Water Flosser 2's water tank is removable.
You can do it as follows:
Hold the device with one hand and pull the water tank downwards to remove it. Be careful not to apply excessive force, as this may damage the device.
 

Q11: How to fill the water tank of the Xiaomi Water Flosser 2?

A: To fill the Xiaomi Water Flosser 2's water tank, you can do it as follows:
Open the tank cap, hold the device horizontally, and fill the tank with an appropriate amount of water. Then close the cap.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Water Type: We recommend using warm water below 40 °C or running tap water.
Note:
Do not add chemicals such as toothpaste, salt, mouthwash, or other solid tablets, as these may clog or damage the water tank and the pumping hose.
 

Q12: How to install/remove the nozzle of the Xiaomi Water Flosser 2?

A: If you want to install the nozzle of the Xiaomi Water Flosser 2, you can insert the nozzle vertically into the nozzle mounting hole until you hear a “click,” indicating that the installation is complete.
If you want to remove the nozzle of the Xiaomi Water Flosser 2, you can press and hold the nozzle release button while pulling the nozzle upward to remove it.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note:
  1. During use, do not press the nozzle release button to prevent accidental injury from the nozzle ejecting.
  2. The nozzle of the Xiaomi Water Flosser 2 rotates 360°.
 

Q13: How to turn the Xiaomi Water Flosser 2 on and off?

A: Press the power button to turn the device on/off.
The Xiaomi Water Flosser 2 has a 2-minute timer. After 2 minutes of use, it automatically shuts off. To continue using it, press the power button to turn it back on.
Using the "Standard" mode with a full tank of water will allow for approximately 1 minute of cleaning time. The duration may vary depending on the cleaning mode.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note:
To prevent bacterial growth, empty the water tank after each use and run the device at idle to remove any remaining water from the mechanism and nozzle.
 

Q14: How to switch the gear mode on the Xiaomi Water Flosser 2?

A: Press the Xiaomi Water Flosser 2's mode switch button to cycle through different cleaning modes.
Note:
This product has a memory mode function, and the next time you turn it on, it will default to the mode it was in when it was last turned off.
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q15: How to use the Xiaomi Water Flosser 2 correctly?

A: To use the Xiaomi Water Flosser 2 correctly, you can hold the water flosser upright and lean over the sink. Press the mode switch to select the desired mode. Then, insert the nozzle into your mouth, aiming it between your teeth or at the gum line. Press the power button to start the water flosser. Slightly close your lips to prevent water from splashing, while leaving a gap to allow water in your mouth to flow into the sink.
The water jet should be at a 90° angle to the gum line. It is recommended to start cleaning from the back teeth, slowly moving the nozzle along the gum line toward the front teeth, briefly pausing between teeth.
After each use, empty the water tank and then run the irrigator at idle for a few seconds to drain any remaining water. Open the water tank cap to ventilate the irrigator, or pull the water tank downward and place the irrigator and water tank in a well-ventilated area. Once the inside of the water tank is dry, push it back up and replace the cap.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note:
  1. Always place the nozzle in your mouth before turning the device on.
  2. Do not aim directly at your gums.
  3. Do not press the nozzle firmly against your teeth or gums, as this may trigger the "jam protection" feature in Power mode. If this feature is activated, the device will automatically pause, and the three mode indicators on the device will flash white for 10 seconds before turning off. Restarting the device by briefly pressing the power button will restore normal operation.
 

Q16: How to charge the Xiaomi Water Flosser 2?

A: Before first use, please charge the Xiaomi Water Flosser 2. Make sure the device and your hands are dry. Plug the charging cable into the charging port, connect the power adapter (sold separately), and power on the device.
Note:
  1. Charge the device at room temperature between 15 °C and 35 °C. Charging at low temperatures (below 15 °C) will shorten the battery life. Charging may not occur at very low temperatures (below 5 °C).
  2. When charging, use a 5 V charger and ensure the charging port is dry to prevent safety hazards.
  3. This charging cable is specifically designed for the Xiaomi Water Flosser 2 and is not compatible with other devices. A full charge takes approximately 4 hours.
 

Q17: What do the indicators on the Xiaomi Water Flosser 2 mean?

A: The Xiaomi Water Flosser 2 has two indicators: a battery indicator and a gear mode indicator.
Their meanings are as follows:
  1. Battery indicator:
When the flosser is operating, the battery level indicator shows different statuses.
At 40%–100% battery, the indicator remains white.
At 20%–40% battery, the indicator remains orange.
At 10%–20% battery, the indicator blinks orange quickly.
At less than 10% battery, the indicator blinks orange quickly, and the Xiaomi Water Flosser 2 cannot be turned on.
When the flosser is charging, the battery level indicator shows different statuses.
At 100% battery, the indicator remains white.
At 40%–100% battery, the indicator blinks white.
At less than 40% battery, the indicator blinks orange.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  1. Gear mode indicator:
In Gentle mode, it uses gentle water pressure for delicate cleaning of the teeth.
In Standard mode, it provides standard water pressure for effective cleaning.
In Powerful mode, it delivers powerful water pressure for deep cleaning.
 

 

 

 

 

 

 

 

 

Q18: What age group is the Xiaomi Water Flosser 2 suitable for?

A: The Xiaomi Water Flosser 2 is suitable for adults.
Here are the steps to use the Xiaomi Water Flosser 2:
  1. Install the nozzle.
  2. Fill the water tank with water.
  3. Select a mode.
  4. Place the nozzle into your mouth perpendicular to your gum line.
  5. Slightly close your mouth and hold the nozzle to prevent splashing.
  6. Turn on the switch to start using it.
 

Q19: Is the Xiaomi Water Flosser 2 a smart device?

A: The Xiaomi Water Flosser 2 is not a smart device and does not support Wi-Fi, Bluetooth, or any App connection.
 

Q20: Does the Xiaomi Water Flosser 2 have a charging disable function?

A: The Xiaomi Water Flosser 2 has a charging disable feature and will not work while charging.
 

Q21: Is the Xiaomi Water Flosser 2 waterproof?

A: The Xiaomi Water Flosser 2 has an IPX7 waterproof rating. After the charging port plug is pressed into place, the entire device can be rinsed directly for worry-free cleaning.
 

Q22: Is there a limit to the number of times the Xiaomi Water Flosser 2 can be used in a day?

A: It is generally not recommended to use the Xiaomi Water Flosser 2 more than twice a day.
 

Q23: Why does the Xiaomi Water Flosser 2 automatically shut down after two minutes?

A: The Xiaomi Water Flosser 2's water tank holds 200 ml of water, providing approximately 50-60 seconds of use. After a full tank, the device automatically shuts down after two minutes.
Note:
The water flosser only needs 50-60 seconds of use. The two-minute automatic shutoff is designed to prevent wasted power when not in use.
 

Q24: Can the Xiaomi Water Flosser 2 be used as a toothbrush?

A: No. The Xiaomi Water Flosser 2 mainly flushes away food debris and soft plaque between teeth and partially removes dental plaque on the smooth surfaces of teeth. However, the most important purpose of daily oral care is to remove dental plaque, and the best way is to brush your teeth.
 

Q25: Can the Xiaomi Water Flosser 2 remove dental plaque?

A: The Xiaomi Water Flosser 2 cannot clean dental plaque. The purpose of using a water flosser is to effectively clean teeth and prevent dental diseases such as dental plaque and periodontitis.
 

Q26: What is the function of the hole on the side of the Xiaomi Water Flosser 2?

A: The small hole on the side of the Xiaomi Water Flosser 2 main unit is a vent. If there are no air vents when the main unit is pumping water, the water level will drop, causing negative pressure inside the water tank and preventing water from being pumped out.
 

Q27: Is the Xiaomi Water Flosser 2 easy to carry on business trips?

A: Convenient. The Xiaomi Water Flosser 2 is portable and can be carried in a toiletry bag without being restricted by an outlet. The body and water tank can also be detached, making it suitable for frequent use on the go. It can be used multiple times after a single charge.
 

Q28: How to care for and maintain the Xiaomi Water Flosser 2?

A: If you want to care for and maintain the Xiaomi Water Flosser 2, the following is for your reference:
Daily Cleaning the Xiaomi Water Flosser 2
  1. After use, run the device at idle for a few seconds to drain any remaining water.
  2. Hold the device with one hand and pull the water tank downwards to remove it.
  3. Rinse with clean water or clean the water tank with a damp cloth or brush.
  4. After cleaning, dry the device and water tank and place them in a cool place to dry.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note:
  1. The water temperature must not exceed 40 °C during cleaning.
  2. Do not use corrosive liquids, thinners, or alcohol to clean this product.
  3. The body and water tank can be wiped clean with a damp cloth or rinsed with clean water. Dry thoroughly after cleaning.
  4. If there is scale inside the water tank, clean it with a brush.
  5. Ensure that the inside of the water tank and the body are dry before reinstalling the water tank.
  6. If the product is not to be used for an extended period, clean it and allow it to dry before storing.
Regular Maintenance of the Xiaomi Water Flosser 2
Fill the water tank with warm water (no higher than 40 °C) and add one tablespoon of white vinegar. Run the unit until the water tank is empty, then shut it down and refill the water tank with clean warm water. Then restart the unit to rinse.
Note:
  1. Clean and maintain the unit every 1 to 3 months to ensure optimal performance.
  2. Replace the nozzle every 6 months. If the nozzle tip is deformed, replace it with a new one, as this may cause a malfunction.
 

Q29: What are the safety precautions for using the Xiaomi Water Flosser 2?

A: To ensure the correct and safe use of the Xiaomi Water Flosser 2 and avoid personal injury or property damage, please carefully read all instructions and warnings in the instruction manual before using this product.
Warnings
  1. Do not use this product if you do not understand the operating procedures and safety instructions to avoid injury from improper operation.
  2. Users with periodontal disease or those who have undergone oral surgery in the past six months should use this product under the guidance of a dentist.
  3. This product is not suitable for use by children or individuals with disabilities unless supervised or instructed by their safety officer.
  4. Do not operate this product in any manner other than in this instruction manual.
  5. Do not use this product for any purpose other than oral hygiene.
  6. Do not apply forceful pressure to the gums or teeth with the nozzle to avoid gum damage.
  7. Keep this product out of the reach of children and do not use it as a toy.
  8. This product contains small parts; prevent children from swallowing them.
  9. Do not damage, modify, forcibly bend, pull, or twist the charging cable.
  10. Use a safe and approved power adapter for charging.
  11. Unplug the power adapter and charging cable before use, cleaning, or maintenance.
  12. Do not store in high-temperature or humid areas or in direct sunlight.
  13. This product has a built-in rechargeable battery; do not expose it to direct sunlight. Do not expose to fire, heat, or charge, use, or store in high temperatures. Doing so may cause overheating, fire, or explosion.
  14. Do not disassemble or modify this product, as this may result in fire or personal injury.
  15. For repairs, please contact after-sales service.
  16. Always connect to a power source that matches its rated voltage. Failure to do so may result in electric shock or fire.
  17. Do not plug or unplug the power adapter or charging cable with wet hands, as this may cause an electric shock.
  18. Ensure the charging port and power cable are dry before charging, as this may cause a short circuit.
  19. Do not drop or insert foreign objects into the charging port, as this may cause an electric shock or a short circuit.
  20. When plugging or unplugging the power cord, always hold the plug, not the power cord.
  21. If not in use for extended periods, unplug the power adapter and charging cable. Failure to do so may result in electric shock or an electrical fire due to degraded insulation.
  22. If the power cord is damaged, it must be replaced with a dedicated cord or a dedicated kit purchased from the manufacturer or a service center.
  23. If this product is not in use for an extended period, fully charge it before storage and then fully charge it every six months.
Notices
  1. Do not use this product without the nozzle.
  2. Do not use water above 40 °C (104 °F) to fill the water tank and rinse your mouth to avoid burns.
  3. Do not use this product if you have a wound in your mouth or tongue to avoid unnecessary injury. Consult a dentist before use.
  4. After use, be sure to empty the water tank and run the product idle for a few seconds to drain the water. This will prevent bacterial growth, odor, and malfunctions.
Note:
The illustrations of products, accessories, user interfaces, etc., in this manual are schematic diagrams and are for reference only. Due to product updates and upgrades, the actual product may differ slightly from the schematic diagrams. Please refer to the actual product for details.
 

FAQ and Troubleshooting

Q1: Why doesn’t water come out of the Xiaomi Water Flosser 2 when using it for the first time?

A: If the nozzle doesn't spray water during initial use, it's likely due to excess air inside the Xiaomi Water Flosser 2, either during initial use or after prolonged inactivity. Add water, run the device for a while, and then pump out the air to allow normal water flow. Alternatively, after adding water, lay the device flat or upside down before turning it on to expel the air.
 

Q2: After unpacking the Xiaomi Water Flosser 2, two cracks were found on the water tank. Is this a quality issue?

A: This is the fusion connection during the production process of the water tank of the Xiaomi Water Flosser 2. It is not a crack and will not affect normal use.
 

Q3: When the Xiaomi Water Flosser 2 is turned on and used, water leaks out from the interface between the nozzle and the body. What's going on?

A: This is normal. Water will accumulate at the connection between the top and the nozzle of the Xiaomi Water Flosser 2 when in use. This is normal. It is mainly because the sprayed water will fall here when flushing your teeth, and the water will be pumped up by the motor, and a small amount of water will leak out.
 

 

 

 

 

 

 

 

 

 

 

 

 

Q4: What to do if the water pipe of the Xiaomi Water Flosser 2 falls off?

A: Once the water pipe is removed, you can simply install the suction pipe into the suction port.
Note:
The suction pipe should be installed onto the suction port until it is firmly in place.
 

Q5: What to do if the nozzle of the Xiaomi Water Flosser 2 falls off easily?

A: If the nozzle of Xiaomi Water Flosser 2 falls off easily, you can refer to the following steps:
Align the nozzle vertically with the slot and insert firmly until you hear a click. Once firmly in place, the nozzle will not spray.
To replace the nozzle, first turn the device off, then press and hold the nozzle release button and pull it upwards to easily change it.
During use, do not press the nozzle release button to prevent accidental injury from the nozzle popping out.
 

Q6: What types of liquids can be put in the Xiaomi Water Flosser 2?

A: The Xiaomi Water Flosser 2 can only be filled with warm water below 40 °C or running tap water. Do not add chemicals such as toothpaste, salt, mouthwash, or other solid mouthwash tablets. Otherwise, it will be clogged or damaged.
 

Q7: Why is there liquid inside the Xiaomi Water Flosser 2 upon opening? Has it been used before?

A: It's unlikely to have been used by someone else. All devices undergo performance testing before leaving the factory. Some test water used for performance testing may remain inside the Xiaomi Water Flosser 2 (water tank, suction pipe, etc.). This is normal and can be used without worry.
 

Q8: Why does bleeding occur when using the Xiaomi Water Flosser 2?

A: If bleeding occurs when using the Xiaomi Water Flosser 2, please refer to the following methods:
  1. When using this product for the first time, even healthy gums may experience itching or bleeding. This is because the gums are not used to the stimulation and generally disappear within 1-2 weeks.
  2. If this is your first time using the Xiaomi Water Flosser 2, it is recommended that you use the gentle setting for a week before using other settings.
  3. If discomfort persists for more than 2 weeks, discontinue use and consult a dentist.
 

Q9: What to do if you take the Xiaomi Water Flosser 2's suction hose apart?

A: First, do not remove the rubber plug at the bottom of the drain hose, as this may damage the product.
If you are unable to install the drain hose after disassembling it yourself, please assemble it according to the following diagram.
 

 

 

 

 

 

 

 

 

Q10: What to do if the water tank cover of the Xiaomi Water Flosser 2 falls off?

A: If the water tank cover of the Xiaomi Water Flosser 2 falls off, please refer to the following methods:
If the water tank cover of the Xiaomi Water Flosser 2 falls off, it can be reinstalled. However, if the water tank cover is forcibly pulled off and cannot be installed, you can contact after-sales service.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q11: What to do if the Xiaomi Water Flosser 2 won’t charge?

A: If the Xiaomi Water Flosser 2 won’t charge, please refer to the following methods:
  1. Please check that your home power supply is working properly.
  2. Check the charging port for dirt or blockage. Clean it and keep it dry.
  3. If the adapter is replaceable, please use a 5V adapter from a reputable manufacturer.
  4. If charging still does not work, you can contact after-sales service.
 

Q12: What to do if the Xiaomi Water Flosser 2 won’t turn on?

A: If the Xiaomi Water Flosser 2 won’t turn on, please refer to the following methods:
  1. Please check if the device is low on battery. You can try charging it and then restarting it.
  2. Please check if it is charging. The device has a charging disable function. If it is charging, it will not turn on.
  3. If it still does not turn on, the power button may be faulty. You can contact the after-sales service.
 

Q13: Why does the Xiaomi Water Flosser 2 automatically shut down during use?

A: If the Xiaomi Water Flosser 2 automatically shuts down during use, please refer to the following methods:
  1. If the Xiaomi Water Flosser 2 experiences any abnormalities during use, it will automatically shut down and stop working, preventing safety hazards.
  2. It will also automatically shut down after two minutes of operation, saving power and extending the product's lifespan.
  3. The water flosser may automatically shut down due to a low battery.
 

Q14: What to do if the water pressure on the Xiaomi Water Flosser 2 is too low?

A: If the water pressure on the Xiaomi Water Flosser 2 is too low, please refer to the following methods:
If you feel the water pressure is too low when using the Xiaomi Water Flosser 2, check the nozzle or suction hose for dirt or damage. You can try replacing the nozzle.
The filter at the bottom of the suction hose should be cleaned regularly to prevent clogging that could affect water flow.
 

Q15: Why is the Xiaomi Water Flosser 2 leaking?

A: There will be slight leakage when the Xiaomi Water Flosser 2 is placed flat or tilted. This is because there is a vent on the top of the water tank. If there is no vent when the main unit is pumping water, the water level will drop, causing negative pressure inside the tank and preventing water from being pumped out. There will be no leakage when the main unit is held upright.
If the water tank is filled with water before installing the main unit, water pressure may cause water to overflow around the tank. Please add an appropriate amount of water from the water inlet after installing the water tank.
 

Q16: Why doesn't the Xiaomi Water Flosser 2 come with a charging plug?

A: There is no charging plug in the product configuration. Please use the dedicated charging cable that comes standard with the product when charging.
 

Q17: Why does the water flow from the Xiaomi Water Flosser 2 appear to be very thick?

A: The Xiaomi Water Flosser 2 comes with different types of nozzles. If you feel the water flow is too rough, you can replace it with another type of nozzle.
 

Q18: Why does water spray randomly when using the Xiaomi Water Flosser 2?

A: When using it, you need to pay attention to the following: lean forward 40 degrees, put the nozzle in your mouth, naturally close your lips, do not open your mouth wide, leave a gap between your lips for drainage, let the water in your mouth flow out naturally, and then turn on the Xiaomi Water Flosser 2, so that there will be no splashing.
 

Q19: Why is the nozzle of the Xiaomi Water Flosser 2 loose after installation instead of being fixed?

A: The Xiaomi Water Flosser 2's nozzle is 360° rotatable and is not fixed.
Note:
This is for ease of grip and flexibility in adjusting the angle for rinsing.
 

Q20: Why does the water tank cover of the Xiaomi Water Flosser 2 fall off easily?

A: The Xiaomi Water Flosser 2's water tank cover is removable and can be reassembled after removal. Do not pull forcefully, causing the cover to come off.
Note:
Once the cover comes off, use a cylindrical bamboo skewer to forcefully push the silicone tip through the mounting hole.
 

Q21: After receiving the Xiaomi Water Flosser 2, an arc-shaped line was found on the water tank. Is this a quality issue?

A: This is a fusion line during the production process of the Xiaomi Water Flosser 2 water tank. It is not a crack and will not affect normal use. Please use it normally.
 

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