What to do if the Xiaomi Home App displays the Xiaomi Outdoor Camera CW100 Dual offline?

If the Xiaomi Outdoor Camera CW100 Dual has an issue that the Xiaomi Home App displays the device offline or frequently offline, please refer to the following suggestions:
  1. Please check if the camera is powered off, and ensure that the original adapter is being used;
  2. Try restarting the router;
  3. If the camera has power and the network is normal, check the device's indicator;
(1). If the indicator is blinking in blue, it means the camera is currently connected to the network. If you have changed the Wi-Fi name or password, please reset the camera and reconnect;
(2). If the indicator is quickly blinking in orange, it means the camera has been reset, please reconnect;
(3). If the indicator remains in orange, it means the camera requires a firmware update.
  1. Ensure that the microSD card is inserted. Try removing the microSD card to see if the camera remains offline, as lower-quality microSD cards can cause connectivity issues.

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