Xiaomi Automatic Soap Dispenser 1S FAQ

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Function Introduction1. Q: What is the Xiaomi Automatic Soap Dispenser 1S?A: The Xiaomi Automatic Soap Dispenser 1S is an automatic foam hand washer. Hands are the first line of defense for cleaning the human body and deserve careful care. The Xiaomi Automatic Soap Dispenser 1S boasts numerous excellent features, making hand washing a more enjoyable experience. It features a simple and sleek design, a durable motor, ultra-fast 0.25-second induction foaming, dense foam, easy hand soap replacement, long-lasting battery life, and more. It is a great choice for home use.2. Q: What does the Xiaomi Automatic Soap Dispenser 1S look like?A: The appearance of the Xiaomi Automatic Soap Dispenser 1S is as follows:It is a cylinder as a whole. The part sticking out from the top is the foam spout, and the lower part is the soap dispenser.Note: Hand soap is not included with the dispenser and needs to be purchased separately.3. Q: What does the Xiaomi Automatic Soap Dispenser 1S package include?A: The Xiaomi Automatic Soap Dispenser 1S package includes Xiaomi Automatic Soap Dispenser 1S ×1, user manual ×1, charging cable ×1, and warranty card ×1.4. Q: Does the Xiaomi Automatic Soap Dispenser 1S support connection and binding to the Xiaomi Home App?A: The Xiaomi Automatic Soap Dispenser 1S does not support connection or binding to the Xiaomi Home App.5. Q: How to check the SN of the Xiaomi Automatic Soap Dispenser 1S?A: You can check the serial number of the Xiaomi Automatic Soap Dispenser 1S in two ways:1. Bottom right of the back of the product packaging;2. Check inside the main body of the dispenser.6. Q: What is the specific function of the holes inside the Xiaomi Automatic Soap Dispenser 1S?A: This is the air inlet hole. The dispenser requires 10ml of gas to produce foam each time. The entire dispenser is sealed. Gas enters the pump body through the air pipe from the air inlet and mixes with the liquid to create dense foam.Please don't worry and feel free to use it.7. Q: What are the functions of the two holes on the Hand soap bottle of the Xiaomi Automatic Soap Dispenser 1S?A: The hole in the middle is the liquid outlet, and the pump tube draws liquid from it; the adjacent hole is the air inlet. After the liquid in the bottle is drawn out, air must enter through the inlet to replace the liquid, preventing negative pressure that could cause the bottle to collapse and spill.Note: Please note that if the bottle is tilted too far or turned upside down, a small amount of liquid will leak out from the air hole at the bottle's mouth.8. Q: What is the power supply method of the Xiaomi Automatic Soap Dispenser 1S?A: The Xiaomi Automatic Soap Dispenser 1S has a rechargeable lithium battery and a Type-C charging interface. It supports 5V 3A charging and is compatible with adapters that output 5V at 3A, 2A, 1A, or 0.5A. Charging with any of these adapters is supported. It takes approximately 2.5 hours to fully charge. After being fully charged in a laboratory environment, the battery can last for about 6 months, assuming it is used 8 times per day and remains in standby mode at all other times.The charging cable uses the Type-C interface, and there are two options:1. One end is USB input and the other end is Type-c output;2. Both ends have Type-c interfaces;3. The output port other than Type-C is not available.9. Q: How to install the Xiaomi Automatic Soap Dispenser 1S?A: To install the Xiaomi Automatic Soap Dispenser 1S, please refer to the following steps:1. Take out the hand soap bottle, unscrew the cover counterclockwise, and remove the stopper;2. Twist the hand soap bottle counterclockwise to fix it into the soap dispenser.Note: It is recommended to fully charge the soap dispenser before using it for the first time.Remove the silicone plug from the Type-C charging port, plug the provided Type-C charging cable into the charging port, and connect it to a power outlet to start charging. Place back the silicone plug once fully charged.10. Q: How to use the Xiaomi Automatic Soap Dispenser 1S?A: To use the Xiaomi Automatic Soap Dispenser 1S, please refer to the following steps:1. Press and hold the power button on the top for one second, and the white indicator light will stay on for 3 seconds before turning off to indicate that the soap dispenser is turned on;2. Once the soap dispenser has been turned on, place your hand under the sensor to dispense foam.3. Evenly spread the foam over your hands, fully scrub the hands, and then rinse off with water; 4. Press and hold the power button for 1 second again. The orange light will light up for 3 seconds and then go out, and the soap dispenser will be turned off.Note: When the soap dispenser is not being used, it will automatically enter standby mode. It is not necessary to manually turn it off.11. Q: What are the status indicators on the Xiaomi Automatic Soap Dispenser 1S?A: The Xiaomi Automatic Soap Dispenser 1S has three indicator lights, including white, orange and red.Their different flashing states have the following meanings:1. When the soap dispenser is turned on, the power button indicator stays white for 3 seconds;2. When the soap dispenser is turned off, the power button indicator stays orange for 3 seconds;3. When the soap dispenser is charging, the power button indicator breathes white;4. When the soap dispenser is fully charged, the power button indicator breathes white for 20 seconds and then goes off;5. When the battery is low, the power button indicator stays orange when dispensing;6. When the sensor is unexpectedly blocked, the power button indicator blinks red.12. Q: Where is the sensor window of the Xiaomi Automatic Soap Dispenser 1S?A: The black transparent area from below the foam outlet to the bottom of the body is the sensing window. Try not to place it on a high-gloss surface to prevent accidental touches caused by bright reflective surfaces.13. Q: How to turn on and off the Xiaomi Automatic Soap Dispenser 1S?A: To turn on and off the Xiaomi Automatic Soap Dispenser 1S:1. When the device is off, press and hold the power button for 1 second. The white light will turn on for 3 seconds to turn on the device;2. When the device is on, press and hold the power button for 1 second. The orange light will turn on for 3 seconds to turn it off.14. Q: Does the Xiaomi Automatic Soap Dispenser 1S need to be turned off when not in use?A: No, the Xiaomi Automatic Soap Dispenser 1S will enter standby mode when not working, with extremely low power consumption, so there is no need to shut it down manually.15. Q: How long can the hand soap in the Xiaomi Automatic Soap Dispenser 1S be used?A: The amount of liquid discharged each time is about 0.7 grams. The officially recommended hand soap bottle contains 320 ml of hand soap, and the total number of foaming times is about 400. Based on washing hands 8 times a day, one bottle can be used for about 50 days.16. Q: What are the size or dimensions of the Xiaomi Automatic Soap Dispenser 1S? A: The size or dimensions of the Xiaomi Automatic Soap Dispenser 1S are listed as follows:1. Package box size of the set L*W*H: 10 1 * 76 * 2 14.5 mm; 2. Product size of the set L*W*H: 9 7 * 7 2 * 180 mm;3. Xiaomi Automatic Soap Dispenser 1S packaging size L*W*H: 9 7 * 7 2 * 90 mm.17. Q: Is the Xiaomi Automatic Soap Dispenser 1S waterproof?A: The waterproof level of the Xiaomi Automatic Soap Dispenser 1S is IPX5, provided that the charging port is properly plugged in. As long as the device is not immersed in water, exposed to a generally humid environment, or splashed with water, it will not affect the use or lifespan of the hand washing dispenser. 18. Q: How to clean and maintain the Xiaomi Automatic Soap Dispenser 1S?A: The cleaning and maintenance methods of Xiaomi Automatic Soap Dispenser 1S are as follows:1. Before cleaning and maintenance, it is recommended to turn off the Xiaomi Automatic Soap Dispenser 1S;2. Then use a wet towel to gently wipe the surface of the device;3. Restart the dispenser to resume normal use.Note:Keep the dispenser flat or upside down when it is filled with hand soap.19. Q: Does the Xiaomi Automatic Soap Dispenser 1S support reverse installation? A: The Xiaomi Automatic Soap Dispenser 1S does not support being placed upside down. Please do not lay it flat or invert it to avoid liquid leakage from the soap container.20. Q: Can the hand soap in the Xiaomi Automatic Soap Dispenser 1S be replaced?A: The hand soap for the Xiaomi Automatic Soap Dispenser 1S is replaceable, but refilling the sanitizer by yourself is not supported. It is recommended to use the official Xiaomi branded hand soap sold through authorized channels to achieve the best hand cleaning effect. Using non-official brand sanitizers may cause dispenser malfunction and is not covered under warranty.21. Q: Does the Xiaomi Automatic Soap Dispenser 1S support adjusting the liquid output?A: The Xiaomi Automatic Soap Dispenser 1S cannot adjust the liquid output, and the fixed liquid output is around 0.7g.22. Q: What are the features of the hand soap that comes with Xiaomi Automatic Soap Dispenser 1S?A: The hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S has several advantages, including effective antibacterial properties, a weakly acidic pH, a refreshing fragrance, strong cleansing and decontamination abilities, and a gentle formula that does not dry out the hands.23. Q: What bacteria can the hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S effectively eliminate?A: The hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S can effectively inhibit Escherichia coli, Staphylococcus aureus, and Candida albicans.24. Q: What is the suitable working environment temperature and humidity for the Xiaomi Automatic Soap Dispenser 1S?A: The operating temperature of Xiaomi Automatic Soap Dispenser 1S is 5℃ -40 ℃ , and the operating humidity is 0% -85 % RH .25. Q: How long is the shelf life of the hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S? A: The hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S has two years shelf life.26. Q: What are the main ingredients of the hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S? A: The hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S contains water, surfactants, and parachlorometaxylenol (PCMX) at a concentration of 0.18% to 0.22% (W/W), along with added fragrance.27. Q: Is the liquid that comes with the Xiaomi Automatic Soap Dispenser 1S compatible with the Mijia series of automatic hand washers?A: The hand soap that comes with the Xiaomi Automatic Soap Dispenser 1S can be used universally and is compatible with antibacterial hand soap, amino acid hand soap, antibacterial fig-scented hand soap, and rinse-free hand soap. Troubleshooting1. Q: How to solve the problem if the Xiaomi Automatic Soap Dispenser 1S cannot be turned on?A: 1. The correct methods to turn the Xiaomi Automatic Soap Dispenser 1S on and off are as follows:(1). When the dispenser is off, press and hold the power button for 1 second. The white light will stay on for 3 seconds, indicating that the dispenser is turned on;(2). When the dispenser is on, press and hold the power button for 1 second. The orange light will stay on for 3 seconds, indicating that the dispenser is turned off.2. If the dispenser runs out of power, please charge it according to the instructions in the user manual;3. If the surface of the dispenser is dirty, wipe it clean and then touch the power button again to turn it on.2. Q : How to solve the problem if the indicator light of the Xiaomi Automatic Soap Dispenser 1S does not light up?A: 1. If the Xiaomi Automatic Soap Dispenser 1S indicator light is off, please refer to the following to troubleshoot:(1). When the dispenser is off, press and hold the power button for 1 second. The white light will stay on for 3 seconds, indicating that the dispenser is turned on;(2). When the dispenser is on, press and hold the power button for 1 second. The orange light will stay on for 3 seconds, indicating that the dispenser is turned off.2. If the dispenser has run out of power, please charge it according to the instructions in the user manual;3. When the dispenser is in standby mode, the indicator light will not be on.3. Q : How to solve the problem if the Xiaomi Automatic Soap Dispenser 1S fails to produce foam?A: To solve the issue of no foam with the Xiaomi Automatic Soap Dispenser 1S, please refer to the following methods:1. If the hand soap is used up, simply replace it with a new one;2. If the dispenser has run out of power, charge it according to the instructions;3. Remove the dispenser head, place your hand inside the sensing area several times, and then reinstall the liquid bottle for use. This can help if the nozzle is clogged due to long periods of disuse;4. Check whether the bottle cap is deformed, and make sure to rotate the hand soap bottle until it is fully inserted into the bottom slot and firmly fixed. The logo on the front of the hand soap should align with the direction of the dispenser head;5. When using the dispenser for the first time, you need to empty the air inside the dispenser by dispensing more than three times until foam are produced normally;6. Check whether the small black rubber ring at the bottom of the dispenser has fallen off;7. The The dispenser will not dispense foam while it is charging. Unplug the charging cable once charging is complete to resume normal use will not dispense foam while it is charging. Unplug the charging cable once charging is complete to resume normal use.4. Q: How to solve the problem if the red light on the Xiaomi Automatic Soap Dispenser 1S flashes quickly?A: To solve this problem, please refer to the following methods:1. The black sensor window may be blocked. A common cause is that foam block the sensor during dispensing. This can be solved by cleaning the sensor window or restarting the device;2. If there is a foreign object in the sensing area, remove it or move the dispenser to a different location;3. If the device is placed on the table without a hand soap bottle installed, the red light will flash quickly to remind the user of abnormal sensing.5. Q : How to solve the problem if the orange light on the Xiaomi Automatic Soap Dispenser 1S flashes or stays on? A: The orange light flashing or staying on the Xiaomi Automatic Soap Dispenser 1S indicates a low battery. Please charge it properly according to the instructions.6. Q : What to do if there is residual foam at the liquid outlet of the Xiaomi Automatic Soap Dispenser 1S? A: There is residual foam at the liquid outlet of the Xiaomi Automatic Soap Dispenser 1S. First, lightly press the top switch to turn off the power, then clean the outlet, and restart the device to resume normal use.7. Q : What to do if there's a small amount of liquid at the bottom of the Xiaomi Automatic Soap Dispenser 1S after installation?A: If the bottle is tilted during installation, a small amount of liquid may leak out, which is normal. You can use it normally after wiping it clean. When changing the liquid later, please try to reduce the tilt angle as much as possible. At the same time, please feel free to use it in this case, as it is not the cause of the dispenser leakage.8. Q: What should I do if the Xiaomi Automatic Soap Dispenser 1S does not work?A: Please confirm whether the dispenser has been washed or immersed in water, dropped, or turned upside down. The above actions may cause damage to the dispenser and make it unable to start and work.9. Q: Why does the Xiaomi Automatic Soap Dispenser 1S automatically dispense foam after being exposed to liquid?A: Because the Xiaomi Automatic Soap Dispenser 1S relies on placing your hand under the sensor to catch the foam. If your hand keeps shaking underneath or pulling up and down while catching the foam, the foam will be sensed a second or third time and will automatically run away.Note:Try to connect the foam in the correct way, and it is best to keep your hand about 35~55mm below the black sensor.10. Q: Is the notch on the upper middle part of the main body of the Xiaomi Automatic Soap Dispenser 1S a sign of a malfunction?A: This is a normal phenomenon, not a product quality issue. The small hole on the Xiaomi Automatic Soap Dispenser 1S is located in the connection area between the hand soap and the hand washing dispenser. This hole is added mainly to prevent the hand soap from overflowing, causing water to enter the dispenser and cause rust or corrosion to damage the hand washing dispenser. The notch is located as shown in the figure:In order to form dense foam, the Xiaomi Automatic Soap Dispenser 1S needs to pump out about 10ml of gas each time. The connection between the bottle and the main body is very tight. If liquid splashes into the connection, the gas cannot be replenished quickly due to the good airtightness, which will affect the foaming effect of the product. You can remove the bottle and reinstall it.