How to prevent the Mijia Air Conditioner Pro Eco 3.5 kW from freezing?

To prevent the Mijia Air Conditioner Pro Eco 3.5 kW from freezing, please follow these steps:
1. When the air conditioner is operating in Cooling Mode, neither the indoor nor outdoor unit should freeze under normal conditions. If you notice ice forming on the indoor unit, please request after-sales service for inspection;
2. When operating in Heating Mode, it is normal for the outdoor unit to freeze slightly during regular operation. However, if the indoor unit freezes in Heating Mode, please also contact after-sales service for further inspection.
Note:
1. Ensure that the air filter is clean and not clogged, as poor airflow can contribute to freezing;
2. Avoid setting the temperature too low for extended periods, especially in environments with high humidity;
3. Keep doors and windows closed during operation to maintain stable indoor conditions.