To prevent freezing of the Mijia Air Conditioner Pro Eco A+++ 9K, please follow the steps below:
1. Ensure the air conditioner is operating in the appropriate mode for the season. Freezing occurs if cooling mode is used in low ambient temperatures;
2. Check the airflow and fan speed settings. Low fan speed or blocked airflow can reduce heat exchange and cause ice to form on the indoor unit;
3. If you notice ice forming on the indoor unit during normal cooling mode, stop using the air conditioner and contact after-sales service for inspection;
4. In heating mode, ice on the outdoor unit is normal. However, if ice appears inside the room unit while heating, also contact after-sales for diagnosis.