It’s important to first check whether the photo paper is correctly loaded into the paper slot. Ensure the paper is properly aligned and not inserted at an angle.
Additionally, if the photo paper becomes deformed due to improper storage, it can not enter the paper feed slot properly, or it can cause multiple sheets to be fed at once.
In this case, carefully remove the paper, avoiding contact with the glossy printing side, and gently flatten it before reloading. Also, if the paper has been exposed to moisture, it can lead to paper jam issues, poor print quality, incomplete images, or smudging. To prevent this, always store photo paper in a cool, dry, and clean environment.