Why is there sound when viewing videos of the Xiaomi Outdoor Camera AW300 on a phone but not on a computer?

If there’s sound when viewing videos of the Xiaomi Outdoor Camera AW300 on a phone, however, there’s no sound on a computer, it is due to the incompatibility with the video player being used on your computer. Some video players do not fully support the audio stream from the camera.
To solve this problem, please refer to the following steps:
1. Try to use a different video player. Use an updated and compatible video player to open the video on your computer;
2. Check the system audio settings on your computer. Ensure that your computer's sound settings are properly configured and not muted.