Function and use

System settings

1. Q: How to bind the REDMI Watch 5 to the phone and what phones can be bound to the watch?

1. Press and hold the power button for about 3 seconds to turn on the watch. Scan the QR code on the watch screen, or search for the Mi Fitness APP in the APP store, download and install the Mi Fitness APP;
2. Open the Mi Fitness APP, log in to your Xiaomi Account according to the page prompts, and enable the relevant permissions required by the APP;
3. The watch can be added in three ways below:

4. Android phones: When the phone displays the same code as the watch screen, agree to the pairing request on both the phone and the watch to complete the pairing connection with the watch.

1. During the pairing process, please make sure that the Bluetooth of your phone is turned on to ensure that the connection between the watch and the phone is normal;
2. If the code has popped up on the watch, but the pop-up window to confirm the pairing is not displayed on the phone, please look for the pairing request in the notification bar of the phone;
3. If you cannot find the watch during the device addition process, or cannot connect to the watch during use, try to press and hold the watch power button for 3 seconds, select factory reset on the system operation interface, and then add the watch again.
    

2. Q: How to rebind the REDMI Watch 5 to the new phone?

1. If the Xiaomi Account to be bound is different, you need to reset the watch and rebind on the new phone;
2. If the Xiaomi Account to be bound is the same, in the connection status between the watch and the old phone, please go to [More] >> [Connect new phone] to rebind the watch.
    

3. Q: Why does the REDMI Watch 5 fail to bind or connect to the Bluetooth?

1. Please check whether the Bluetooth is enabled on the phone;
2. Please check whether the watch is at the QR code pairing interface;
3. Please do not disable the Bluetooth in the pairing process;
4. During the binding process, the phone and watch should be within the pairing range and not too far apart (it is recommended not to exceed a range of 2 meters, which is subject to actual usage performance.)

1. iPhone cannot reconnect. If many APPs are running in the background on the iPhone, the Mi Fitness APP will be removed. Please refer to the following details:

2. If the connection fails after resetting the watch and searching the watch with the phone again, please refer to the following details:

3. When the watch is restored to factory settings while connected to iOS, the watch fails to be added again on the APP. Please refer to the following details:

4. The background permissions are not enabled on the Android phones, which make the Mi Fitness APP removed from the background. Please refer to the following details:

5. If the watch cannot be searched after restoring to the factory settings, please refer to the following details:

6. If battery saver mode is enabled on the watch or the phone, please refer to the following details:

7. What to do when Bluetooth is disconnected or the phone is turned off during binding:

8. If you turn off the Bluetooth of your Android phone during binding, the watch will pop up the pairing failure interface, and the Mi Fitness APP will show that the binding failed. If you tap the retry icon, the APP will prompt you to turn on the Bluetooth prompt box. If you turn on Bluetooth again, the binding will be successful;
9. When the phone is powered off or restarted, the watch will display pairing failure interface. You need to power on the phone to rebind the watch;
10. Other reasons for connection failure:

11. After the Android phone is connected to the watch and the watch is restored to factory settings, the Mi Fitness APP will reconnect to the watch and prompt you to delete the device or add. At this time, the new phone cannot search for the device. Delete the device on the old phone and search and connect the watch on the new phone.
     

4. Q: How to keep the REDMI Watch 5 and the Mi Fitness APP connected?

5. Q: How long the distance will make the REDMI Watch 5 disconnect with the Bluetooth?

6. Q: How to power off, power on and reboot the REDMI Watch 5?

1. In the off status, press and hold the power button for about 3 seconds to turn on and enter the watch homepage;
2. In the off status, connect the watch charger for about 3 seconds to turn on and enter the watch homepage.

1. In the on status, press and hold the power button for 3 seconds and the watch will enter the page of reboot, power off and reset, select power off;
2. In the on status, go to [Settings] >> [System] >> [Power off].

1. In the on status, press and hold the power button for 3 seconds and the watch will enter the page of reboot, power off and reset, select reboot;
2. In the on status, press and hold the power button for about 18 seconds until the logo appears and then release it, the watch will be forced to reboot;
3. In the on status, go to [Settings] >> [System] >> [Reboot].
    

7. Q: What are the icon functions on the control panel of the REDMI Watch 5?

1. Find Phone: Quickly enter the Find Phone APP;
2. Flashlight: Quickly turn on the flashlight;
3. Drainage: Tap to enter the drainage mode;
4. Settings: Quickly enter the Settings APP;
5. Raise to wake: Quickly turn on/off the function of raising to wake the screen. Press and hold for 1 second to enter the setting of raising to wake;
6. Silence watch: Quickly turn on/off the ringtone volume;
7. Battery saver: Tap to turn on the battery saver mode;
8. Screen on for 5 minutes: After turning it on, the screen will stay on for 5 minutes;
9. DND: Quickly turn on/off Do Not Disturb, Do Not Disturb for 1 hour/4 hours/All day/Custom.
   
    

8. Q: What are the system settings of the REDMI Watch 5?

9. Q: How to customize widgets on the REDMI Watch 5?

10. Q: How to lock the REDMI Watch 5?

1. By default, if there is no operation within 5 seconds, the screen will be automatically locked. You can modify the screen off time in [Settings] >> [Display] >> [Auto lock] >> select from the options from 5 seconds to 60 seconds;
2. The watch supports the function of covering to sleep. After turning it on, cover and touch the watch with your palm. When the covered area reaches 1/2, the screen will automatically be locked;
3. Turn the wrist to lock the screen, turn the wrist watch in the opposite direction to lock the screen;
4. Put your hands down to lock the screen, the screen will be locked when your arm is put down.
    

11. Q: How to configure Raise to wake on the REDMI Watch 5?

12. Q: How to adjust the brightness of the REDMI Watch 5?

13. Q: Does the REDMI Watch 5 support configuring password?

1. Go to [Settings] on the watch >> [PIN] >> [Set PIN] >> input the password;
2. Go to the Mi Fitness APP >> [Device] >> [Security] >> [Set password] >> [PIN] >> input the password.
    

14. Q: What to do if the password of the REDMI Watch 5 is forgotten?

1. Please keep the watch and phone connected;
2. Go to the Mi Fitness APP >> [Device] >> [Security] >> [Set password] >> disable or change the password according to the instructions.
    

15. Q: Does the REDMI Watch 5 support unlocking the phone with Bluetooth?

1. Go to the Mi Fitness APP >> [Device] >> [Unlock phone] >> follow the instructions;
2. After the lock screen password is set, confirm the unlock on the watch to successfully bind. You can choose the unlock distance (close, moderate, or slightly far);
3. Unbind: You need to disable the function of unlocking with Bluetooth in the phone settings. Take Xiaomi phone as an example: go to [Settings] >> [Fingerprints, face data, and screen lock] >> [Unlock with Bluetooth device] >> disable the function.

16. Q: Does the REDMI Watch 5 support Bluetooth earphones connection?

17. Q: How to adjust the volume of the REDMI Watch 5?

1. Go to [Settings] on the watch >> [Sound and vibration] >> [Alarm]. Tap the + or - icon to adjust the volume;
2. The alarm volume can be adjusted between 0-10. Alarm reminders and countdown reminders both belong to alarm volume.

1. Go to [Settings] on the watch >> [Sound and vibration] >> [Ring]. Tap the + or - icon to adjust the volume;
2. The ring volume can be adjusted between 0-10. Incoming calls, notifications, system reminders and health and workout reminders belong to ring volume;
3. If you enable [Silent], the ring volume will be 0.

1. Go to [Settings] on the watch >> [Sound and vibration] >> [Media]. Tap the + or - icon to adjust the volume;
2. The media volume can be adjusted between 0-10. Music played on the phone belongs to media volume;
3. The volume of voice broadcast during workout can also be adjusted during workout. To adjust, swipe right to enter the workout page, tap the volume control, drag the volume bar on the screen, tap the + and - icon on the screen, or tap the up and down buttons to adjust the required volume;
4. Third-party music APPs support adjusting the volume in the APP. Please follow the volume adjustment design in the APP.

1. The call volume can only be adjusted during a call. Tap the volume button on the call page to enter the volume adjustment page. You can drag the volume bar on the screen, tap the + and - icon on the screen, or tap the up and down buttons to adjust the required volume;
2. The call volume can be adjusted between 0-15.

18. Q: How to enable silent mode on the REDMI Watch 5 and which sounds will be silent?

1. Go to [Settings] on the watch >> [Sound and vibration] >> enable [Silent];
2. Swipe up on the homepage of the watch to enter the control panel and tap the silent icon;
3. Go to [Settings] on the watch >> [Sound and vibration] >> manually adjust the ring volume to 0.

19. Q: What is the drainage function on the REDMI Watch 5?

1. Swipe up on the homepage of the watch to enter the control panel and tap the drainage icon;
   
2. After the swimming, the watch will start the drainage function automatically.
    

20. Q: How to wake the screen of the REDMI Watch 5?

1. Press the power button when the watch is locked;
2. If you enable [Raise to wake], raise your arm to wake the screen;
3. If you enable [Tap to wake], you can tap the screen to wake the screen.
    

21. Q: Does the REDMI Watch 5 support AOD (Always-on display)?

22. Q: Does the REDMI Watch 5 support controlling the phone to play music?

23. Q: How to configure the time of the REDMI Watch 5?

24. Q: How long can the data on the REDMI Watch 5 be kept?

Health related

1. Q: Does the REDMI Watch 5 support sleep monitoring?

1. Swipe right or left on the homepage of the watch to the sleep widget and you can check the sleep duration last night. Tap to enter the APP to check more information;
2. Tap the sleep icon in the APP list to check the sleep data of the day;
3. After the watch is connected to the phone to synchronize data, in the [Health] page of the Mi Fitness APP, tap [Sleep] to view historical sleep data, including daily, weekly, monthly, and yearly data. You can also view the daily sleep time period, the proportion of deep sleep, light sleep, (REM) rapid eye movement, and wake-ups, as well as detailed sleep status at each time point.

1. There is a delay in generating sleep reports. If you turn on the sleep function immediately after waking up, there will be no sleep report;
2. The watch retains the detailed sleep data of the previous night and the sleep time period data of the past 7 days. Please synchronize the data to the Mi Fitness APP in time to avoid data loss.
    

2. Q: Why is the heart rate of the REDMI Watch 5 not inaccurate and unstable?

1. Inaccurate heart rate measurement will be caused by wearing method, skin color, hair, reduced blood perfusion, low temperature and blood vessel contraction, or dirt and water stains between the watch and the wrist;
2. To ensure the accuracy of measurement, please wear it tightly, prevent the device from sliding down when the arm shakes, and wear the device one finger distance above the wrist bone;
3. In cold weather, due to the low temperature, the capillaries at the extremities of the human body contract, and blood flows back to the trunk and organs, making it more difficult to obtain the photoelectric heart rate signal from the wrist, and it is also easier to lose the real heart rate signal during workout. Therefore, it is recommended to warm up fully before exercise to speed up the blood flow and facilitate the sensor to obtain more accurate heart rate data;
4. Please ensure that the bottom case of the watch is clean and dry, the temperature of the watch body is neither too low nor too high, there is no sweat or foreign matter on the wrist, and the watch should be worn comfortably and snugly.
    

3. Q: Why does the REDMI Watch 5 fail to measure heart rate?

4. Q: Why does the sleep diagram seem inaccurate?

5. Q: Why is the sleep data not accurate in the process of monitoring sleep and wake-up?

1. If the watch itself does not record sleep or the detection time is less than the actual sleep time, your wrist movements are more during sleep, and the sensor determines that you are not sleeping, resulting in no record or a shorter recorded sleep time;
2. If the watch itself records more sleep than the actual sleep time, your wrist movements are less during non-sleep time and you are in a very quiet status (playing with your phone before going to bed or sitting and watching a movie, etc. will be judged as falling asleep), causing the sensor to detect it as a sleeping status.

1. Over-optimization of the algorithm will lead to missed detection and false detection of sleep. However, due to the limitation of the algorithm detection principle, similar problems exist in the industry;
2. For quiet scenes when not sleeping, the detection accuracy will be further improved with the promotion of joint detection of multiple sensors and auxiliary equipment.
    

6. Q: What to do if the sleep data is lost or abnormal when the crown is mistakenly touched to reboot the watch in the sleep process?

7. Q: Why does the sleep data not update when checking the sleep data once waking up?

8. Q: Why is there a large deviation of continuous stress measurement?

Workout related

1. Q: What workout types does the REDMI Watch 5 support?

2. Q: What professional workout types does the REDMI Watch 5 support?

3. Q: What running course does the REDMI Watch 5 support?

4. Q: How to enable workout mode on the REDMI Watch 5?

1. Tap [Workout] on the watch, tap the selected workout in the workout list, and tap [GO] to start the workout;
2. After the workout starts, workout data will be displayed;
3. You can press the power button in the workout process to end or continue the workout.

5. Q: How to configure the workout reminder on the REDMI Watch 5?

1. You can enter the workout list by tapping the workout APP or pressing the power button to enter the APP list and tap the workout APP. You can tap the setting icon on the right side of the workout item to set it;
2. Tap the workout reminder and you can set the reminder item according to your needs by distance, pace, target heart rate range, high heart rate, and energy supply.

1. Distance reminder: The default setting is 1km. The adjustment unit is 1km. You can configure it according to your needs;
2. Pace reminder: The default setting is 5 minutes and 30 seconds. The adjustment unit is 10 seconds. You can configure it according to your needs;
3. Target heart rate range reminder: You can select from the corresponding heart rate range of the options of warm up, fat burning, aerobic, anaerobic and extreme;
4. High heart rate reminder: The default setting is the highest heart rate that is automatically measured. The adjustment unit is once a minute. You can configure it according to your needs;
5. Energy supply reminder:

6. Q: How to configure the workout goal on the REDMI Watch 5?

1. Target duration: The default setting is 10 minutes. The adjustment unit is 5 minutes. You can configure it according to your needs;
2. Target distance: The default setting is 5km. The adjustment unit is 1km. You can configure it according to your needs;
3. Target calories: The default setting is 300 kcal. The adjustment unit is 50 kcal. You can configure it according to your needs.
    

7. Q: How to check the workout records of the REDMI Watch 5?

1. Check detailed workout data in the workout APP on the watch;
2. After the watch is connected to the phone, go to the Mi Fitness APP >> tap the rainbow icon >> tap the date on the [Stats] interface to check the workout records of any day. Apart from the workout data, you can also check such information as workout trajectory.
    

8. Q: How to adjust the order of workout list on the REDMI Watch 5?

9. Q: Does the REDMI Watch 5 support hiding the workout items in the workout list?

10. Q: How to check the steps, calories, effective standing data and moving of the day on the REDMI Watch 5?

1. Widget: Swipe left or right on the homepage of the watch, and check the current calories, steps, effective standing data and moving in the corresponding widget;
2. APP list: Press the power button to enter the APP list, and tap the stats icon to check the data;
3. Mi Fitness APP: Go to the Mi Fitness APP >> tap the rainbow icon >> check the data.

11. Q: Why does the step count increase on the REDMI Watch 5 during indoor exercise even when there is no movement?

12. Q: How to set the standing reminder on the REDMI Watch 5?

1. If there is any behavior of walking around or wearing the watch for exercise within one hour, the reminder will be extended for half an hour, and the delay time shall not exceed one hour;
2. If the violent hand activity reaches 10 seconds, the reminder will be delayed for half an hour. If it reaches 20 seconds, the reminder will be delayed for one hour;
3. The current time point is within the reminder time range set by you (note that the Do Not Disturb function during lunch break is enabled, the default is 12:00~14:00);
4. There is no standing reminder during the workout.
    

13. Q: What is the reminder logic of the REDMI Watch 5's standing reminder?

14. Q: How to delete exercise data from the REDMI Watch 5?

15. Q: Can the REDMI Watch 5 be set to automatically pause during exercise?

16. Q: Why is the data displayed on the Mi Fitness APP inconsistent with the data displayed on the REDMI Watch 5 after syncing?

17. Q: Why the number of swimming lap counts on the REDMI Watch 5 is inaccurate?

18. Q: Why the mileage record of the REDMI Watch 5 is inaccurate? (During outdoor exercise, the phone recorded 6km, but the watch showed only 5km.)

Handy tool

1. Q: How to use the schedule on the REDMI Watch 5?

1. The title can display a maximum of 3 lines (including punctuation)；
2. The remarks can display a maximum of 3 lines (including punctuation);
3. The address can display a maximum of 3 lines (including punctuation).
    

2. Q: How to check weather information on the REDMI Watch 5?

1. Tap the up key on the home screen, select the weather application in the application list, and view it. You can get the local temperature, weather conditions, AQI (air quality) pollution, air quality forecast, wind level, ultraviolet rays, intensity, relative humidity, sunrise and sunset times, and weather forecast for the coming week by scrolling up and down;
2. Swipe the screen left or right on the homepage of the watch face to view the weather widget to get temperature and weather condition information. Tap the widget to enter the weather APP to view more information.

1. If the watch is not connected to the phone, the weather displayed will be the information synced during the last connection with the phone;
2. If the "Weather" widget is hidden in the Mi Fitness APP, the weather cannot be viewed on the watch through the widget;

3. Q: How to use the stopwatch function on the REDMI Watch 5?

1. Open [Stopwatch] in the application list;
2. Tap it to start timing. During the timing process, tap [Start] to generate scoring data. In the scoring record display area, slide the screen up and down to view all scoring records, and up to 50 scoring records can be displayed;
3. Tap the [Clear] icon to clear the stopwatch data.

4. Q: How to use the Timer function on the REDMI Watch 5?

1. Open [Timer] in the application list;
2. Select a number and start the countdown directly after tapping it. You can also tap [Custom] to set the time you need;
3. After the countdown is over, the watch will vibrate and ring as a reminder (the ring volume is the alarm volume). You can tap the screen to turn off the countdown reminder or start a new countdown.
    

5. Q: Does the REDMI Watch 5 support the function of finding phone/finding device?

1. Enter the [Find phone] APP in the application list and tap [Search];
2. During the search process, tap [Stop] to end the search state.

6. Q: Does the REDMI Watch 5 support the compass function?

7. Q: Why does the compass function on the REDMI Watch 5 require an 8-shaped calibration every time?

8. Q: Does the REDMI Watch 5 support checking the altitude and barometric pressure?

9. Q: How to set an alarm on the REDMI Watch 5?

1. On the watch, press the power button to access the application list;
2. Open the Alarm APP, and create a new alarm. Set the desired time. If no repeat dates are selected, it will be a one-time alarm;
3. If a repeat date is selected, it will repeat according to the set repeat rules. Tap [√] to save the settings.

10. Q: How to disable the vibration and ringtone for alarms on the REDMI Watch 5?

11. Q: What is the Sleep mode on the REDMI Watch 5, and how to use it?

1. Open the Mi Fitness APP;
2. Enter [Device];
3. Select [System];
4. Enter [Sleep mode] and set custom schedule time. Select to sync with the phone's schedule (for MIUI system) or customize the bedtime and wake-up time (for non-MIUI system), and wait for the watch to successfully sync.

12. Q: Does the REDMI Watch 5 support syncing alarms with phones?

Watch face related

1. Q: What to do if the REDMI Watch 5 shows a "watch face is full" message when downloading a new watch face?

2. Q: How to change and delete the watch face of the REDMI Watch 5?

1. On the watch, you can swipe up to enter the control center >> [Settings] >> select [Watch faces] to make the change. Alternatively, press and hold the main interface of the watch for 0.7 second to enter the watch face selection page. Swipe left or right to switch between available watch faces. Both the system pre-installed watch faces and any previously downloaded or changed watch faces will be displayed on the watch face selection page;
2. To change the watch face through the Mi Fitness APP, please ensure the watch is connected to the phone. Open the Mi Fitness APP >> go to [Device] >> enter [Manage watch faces] >> tap the watch face you want to change to and apply it.

1. Open the Mi Fitness APP >> [Device] >> [Manage watch faces] >> [Local] >> tap the downloaded watch face >> tap [Delete] to remove it;
2. On the watch, you can press and hold the main interface of the watch for 0.7 second or go to [Settings] >> [Watch faces] >> [Change watch face] to enter the watch face selection screen. Swipe up on the watch face to display the [Delete] icon, tap it to remove the watch face.

3. Q: Can the watch face background be customized on the REDMI Watch 5?

1. Please open the Mi Fitness APP and ensure the device is correctly connected and synced;
2. On the home page of the APP, tap [Manage watch faces] to enter the watch face management page;
3. Select album watch face >> download and install >> select a picture and change the background image >> choose the position to keep the image >> select a watch face style and then confirm your set.
4. The album watch face allows multiple background images. When the screen is on, each tap will cycle through the background images.

4. Q: Why does the REDMI Watch 5 not automatically turn on the Always-on display watch face?

5. Q: Does the REDMI Watch 5 support custom watch face content?

Notification reminder related

1. Q: Why does a third-party APP show a string of numbers for incoming calls on the REDMI Watch 5?

2. Q: Why does the REDMI Watch 5 not display the contact name for incoming calls?

1. Please ensure that the Mi Fitness APP is running in the background and allowed to function.
2. Go to the Mi Fitness APP >> [Device] >> [Notifications and calls] >> [Incoming calls] and enable [Show contact info].
    

3. Q: Does the REDMI Watch 5 support receiving notifications from the phone? How to view and manage notifications?

1. When the watch and Mi Fitness APP are connected, messages received on the phone’s notification bar will sync to the watch;

2. On the main interface of the watch face, swipe down to open the notification shade and view the received notifications.

1. When the watch and the Mi Fitness APP are connected, notifications that have been read on the phone will automatically be deleted from the watch;
2. You can delete the notification on the notification detail page on the watch. If the watch and the Mi Fitness APP are connected, the notification will also be deleted from the phone;
3. In the notification detail page on the watch, you can check the notification on your phone, and the notification will be deleted from the watch, while the phone will open the corresponding APP for that notification (this feature is supported only on some Android phones, and requires the watch and the APP to be connected);
4. In the notification shade on the watch, swipe left on a notification in the list to delete it, or tap [Clear all] at the top of the list to delete all notifications.

1. Turning off or restarting the watch will clear all notifications;
2. The watch can store a maximum of 10 notifications. If the number exceeds 10, new notifications will overwrite the oldest ones.
    

4. Q: Why doesn’t the REDMI Watch 5 receive notifications from the phone?

1. Ensure that the phone has a stable network connection, Bluetooth is enabled, and the phone is properly connected to the watch;
2. Make sure that notifications are set to display in the phone's notification bar;
3. Check if the APP notification option is enabled in the Mi Fitness APP;
4. Verify whether the watch is in Do Not Disturb or Sleep mode. During these periods, the watch will not vibrate to alert you of new notifications;
5. If your phone is running on the Android system, it is recommended to enable background running permissions to ensure that the APP operates properly in the background.
    

5. Q: What is the message display limit (character count) for the REDMI Watch 5?

6. Q: Does the REDMI Watch 5 support incoming call notifications?

1. The name displayed for incoming calls will match what is saved in the phone's contacts, while unknown numbers will display the phone number;
2. If Do Not Disturb mode is activated, incoming call notifications will be muted during the designated period.
    

7. Q: What to do if the REDMI Watch 5 does not receive incoming call notifications?

8. Q: Does the REDMI Watch 5 support Bluetooth disconnection alerts?

9. Q: How to use Emergency contacts on the REDMI Watch 5?

10. Q: How to use the Favorite contacts of the REDMI Watch 5?

11. Q: How to check the call history of the REDMI Watch 5?

1. The call history includes 4 types of records: Missed calls, Calls ended on the watch, Calls answered on the watch, and Calls dialed from the watch;
2. You can tap [Clear all] to delete all call history from the watch;
3. You can also tap a record to initiate a call (this is synced with the phone).

12. Q: How to answer and make calls for the REDMI Watch 5?

1. Answering calls on the watch: When the phone and the REDMI Watch 5 are connected, incoming call notifications from the phone are synchronized to the watch. You can accept or reject the call by pressing the respective icons on the watch (this syncs with the phone's actions);
2. Making calls from the watch: When the phone and watch are connected, you can dial a number using Favorite contacts, Emergency contacts, Call history, or Missed calls (this initiates the call on the phone);
3. Switching phone calls to the watch: While the phone and watch are connected, you can switch an ongoing phone call to the watch by changing the call device to the watch and continue the conversation on the watch.
    

13. Q: Why does the REDMI Watch 5 occasionally automatically light up the screen when there are no message reminders, call reminders, or when the raising to wake screen is not triggered?

Troubleshooting

1. Q: Why is the positioning inaccurate of the REDMI Watch 5 when swimming in open water?

2. Q: Why do some displays appear slightly reddish when the REDMI Watch 5 is used in a dark environment?

3. Q: Why does the alarm on the REDMI Watch 5 ring on weekends?

4. Q: Why is the data in the watch face editing diagram on the REDMI Watch 5 different from the first time you enter?

5. Q: What to do if it takes multiple taps to reconnect to iOS after connecting to a new phone?

6. Q: What to do if the new phone cannot search for the REDMI Watch 5 when using the connect to new phone function？

7. Q: What to do if the REDMI Watch 5 and iPhone are frequently disconnected?

8. Q: What to do if the REDMI Watch 5 freezes during use?

9. Q: What to do if the screen of the REDMI Watch 5 is unresponsive?

10. Q: Why is the step counting on the REDMI Watch 5 inaccurate?

1. The principle of measuring the walking distance of a watch is to estimate your step length according to the height, sex and weight set by yourself, and then multiply it by your step number to obtain an estimated value;
2. Because the mileage varies, and people of the same height, sex, and weight can have different step counts, the final calculated value can also have large errors;
3. The accuracy of step counting, that is, the number of steps you take, is influenced by many uncertain factors related to your behavior, such as the amplitude of your arm movements and your walking habits. There are many scenarios where human activity occurs (such as walking, riding, driving, bathing, etc.), and your arm movements can be complex (such as typing on a keyboard, moving a mouse, lifting and pulling objects, etc.);
4. Due to the reasons mentioned above, the final calculated distance on your watch is also an estimate. The watch cannot be used as a professional measurement tool for measuring distance. We will continue optimizing the software algorithm to calculate more accurate data.
    

11. Q: Why is the GPS positioning of the REDMI Watch 5 slow?

1. When the GPS function of the watch is used for the first time;
2. The watch battery runs out and the watch is turned off, resulting in loss of satellite ephemeris information;
3. The watch moves more than 200 kilometers when it is turned off.

12. Q: Why does the REDMI Watch 5 still display pace information after stopping the workout?

13. Q: What to do if the REDMI Watch 5 does not vibrate?

1. First, check whether the Do Not Disturb mode is turned on;
2. If the function is not enabled, try restarting the watch. After restarting, set several alarms on the watch. If the screen displays the alarm notification but the watch does not vibrate, you can contact the local after-sales service center for further inspection.
    

14. Q: What to do if the REDMI Watch 5 freezes, displays a black screen, or cannot be turned on?

1. Connect the REDMI Watch 5 to its charging dock and cable, and charge it for at least 10 minutes continuously;
2. If the device still does not power on after charging, try performing a forced restart by pressing and holding the power button for more than 18 seconds;
3. If the issue persists and the watch remains unresponsive, please contact the local after-sales service center for further inspection.
    

15. Q: What to do if the REDMI Watch 5 system upgrade fails?

1. If the Mi Fitness APP or the REDMI Watch 5 shows an upgrade failure notification, try restarting the device and updating again;
2. Place the watch on the charger and ensure the battery level is above 20%, then attempt the update again;
3. Reset the watch, re-pair it with your phone, and try updating again;
4. Use a different phone to bind the watch and attempt the update;
5. If the upgrade fails and the watch cannot power on, please contact the local after-sales service center for further inspection.
    

16. Q: What to do if the system OTA update on the REDMI Watch 5 gets stuck at 100%?

17. Q: Why does the REDMI Watch 5 have an odor when unboxed?

18. Q: What to do if the REDMI Watch 5 cannot be bound?

1. Exit the APP and turn off the Bluetooth , then turn it back on and try to bind;
2. If the watch cannot be found in the Mi Fitness APP, you can bring your watch close to the phone, or go to a place with fewer Bluetooth devices, and search and add it again;
3. If it still cannot be found, check whether there is watch information in the Bluetooth settings of the phone, clear the Bluetooth pairing information of the watch, and then enter the Mi Fitness APP homepage to re-add the device.

4. Restart the watch or phone, reset the watch and try changing the environment.
    

19. Q: What to do if the weather data on the REDMI Watch 5 is not updated?

1. Open the Mi Fitness APP, check whether the watch and the mobile phone are disconnected from the Bluetooth connection on the Device interface.
2. Tap [Device] >> [Weather] >> [Weather updates]. Check whether the Weather updates toggle is turned on;
3. In the APP, go to [Device] >> tap the [Sync] icon on the right side of the watch, and manually resynchronize the data.
    

20. Q: What to do if the screen of the REDMI Watch 5 cannot be lit?

1. Please connect the charging dock to check whether the power is sufficient.
2. Please press and hold the power button for 18 seconds to force the watch to restart. After restarting, please check the version of the watch and upgrade it to the latest version.
    

21. Q: What to do if Raise to wake function of the REDMI Watch 5 is not sensitive?

22. Q: Why is the bottom of the REDMI Watch 5's charging dock and the black strap prone to collecting dust?

23. Q: Why does the REDMI Watch 5 only vibrate and not light up when there is a new message alert?

24. Q: What to do if the REDMI Watch 5 is successfully bound but not connected?

1. First of all, make sure the REDMI Watch 5 is fully charged;
2. Check the connection status of the Mi Fitness APP. If it is disconnected status, tap the [Connect] to restore the connection;
3. End the process of the Mi Fitness APP. Restart the Bluetooth of your phone, and restart your phone or watch, then try to refresh the connection status in the App;
4. Please try to restore the watch to the factory settings, and then tap [Connect] on the home interface of the App, when the same pairing code appears on the interface of the watch and the App, tap [Pairing];
5. If it still can't be solved, please clear the Bluetooth pairing with the watch in the Bluetooth settings of your phone and restore the watch to the factory settings, and then go through the binding process again.
    

25. Q: What to do if the REDMI Watch 5's screen won't slide?

1. Check whether the power of the REDMI Watch 5 is too low;
2. Press the power button to return to the Home screen. If you still can't slide the screen, you can press and hold on the power button for 18s to force restart the watch;
3. Try to press and hold the power button for 3s, and choose [Reset] in the system operation to rebind the watch.
    

26. Q: Why is the REDMI Watch 5 not counting steps when I've already started walking?

27. Q: Why does the REDMI Watch 5 have a black screen when the AOD (Always on display) is turned on?

1. The “Smart AOD” function is turned on. When the REDMI Watch 5 detects that it is off the wrist or you are sleeping, the screen will be blacked out automatically to reduce the power consumption caused by the screen being always light;
2. When the REDMI Watch 5 enters into sleep mode, it will go black automatically.

28. Q: Why the REDMI Watch 5 cannot be charged fully with a power bank?

29. Q: Why is the REDMI Watch 5 screen black after pressing and holding the button to reboot?

30. Q: Why do light-colored straps on the REDMI Watch 5 get dirty easily?

1. Regular cleaning. You can use a soft damp cloth to gently wipe the surface of the strap to remove the dust and stains accumulated in daily life;
2. Avoid contact with dark-colored or easily faded items. Light-colored straps are easily stained with other colors, so you should avoid prolonged contact with dark-colored clothes, bags, or objects that are prone to fading;
3. Pay attention to the usage environment and avoid wearing it in a humid or greasy environment so that the strap will not absorb moisture or grease. Make sure your hands are clean when wearing and removing the watch. Avoid dirt, grease, etc. on your hands from staining the watch band.
    

31. Q: Why there are scratches on the case back of the REDMI Watch 5 easily?

1. When wearing the watch, try to avoid contact with other hard or sharp objects to minimize the risk of scratches on the case back;
2. When the watch is not being worn, place it in a soft, clean cloth pad or watch case to avoid friction with hard objects;
3. Clean the watch case back regularly to remove dust and stains, which will help minimize the appearance of scratches.
    

32. Q: Why is there accidental contact when rotating the crown side of the REDMI Watch 5?

33. Q: Why is there a visible mold line on the side of the REDMI Watch 5’s strap?

34. Q: Why is it that after connecting the REDMI Watch 5 to the Bluetooth earphones and using the network intercom, there is still an incoming call ringing after receiving the Bluetooth incoming call and answering it? And why is the call silent and continues to ring after hanging up?

35. Q: Why the Double tap to wake function is not sensitive after the REDMI Watch 5 sleep?

36. Q: Why does the call lag when I swipe the screen during a call using the REDMI Watch 5? Why does the call lag when I answer the phone during music playback?

37. Q: Why is there no sound when answering/dialing a call during music playback or switching back and forth between the REDMI Watch 5 and earphones after pairing Bluetooth earphones?

38. Q: Why the brightness adjustment on the REDMI Watch 5 is not smooth?

39. Q: After updating the OTA version, the name of the REDMI Watch 5's recording file changes to “1970”?

40. Q: What to do if the REDMI Watch 5 won't charge or doesn't charge enough?

1. If charging with a power bank (rechargeable battery), the power bank has a protection mechanism that prevents it from fully charging the product normally when the rechargeable battery is low. It is recommended to use a standard USB charging head with a voltage of 5V output current of 500mA or more and a special charging cable that comes standard for charging;
2. Check the metal contacts of the watch body and the charging cable for stains. You can try wiping them with alcohol cotton, paper towels, etc. to make sure that there is no poor contact between the watch body and the charging cable;
3. Whether the charging adapter is normal. You can try to replace other standard adapters to connect the watch charging cable for charging;
4. Whether the charging cable is normal. You can try to replace the charging cable if you have a spare charging cable for the same watch model;
5. Try charging in an environment with a temperature of 10°C or higher;
6. The charging time of the REDMI Watch 5 is about 1 hour. When it is not fully charged, please check the charging time to see if the charging time is too short to make it full;
7. When the charging power display reaches 100%, please do not immediately unplug the charging cable. It is recommended that the watch continues to charge for about 10 minutes on the charging cradle;
8. If there is no response even after a long time of charging, you can apply for after-sales testing.

41. Q: Why does the REDMI Watch 5 measure Blood oxygen saturation inaccurately?

1. It is recommended to wear the REDMI Watch 5 1.5cm-2cm away from the wrist bone;
2. Ensure that the sensing area on the back of the REDMI Watch 5 is in full contact with the skin of your wrist;
3. A dirty sensor area on the back of the watch or sweat between the wrist and the device will affect the measurement results;
4. In a cold environment, the wrist skin temperature will decrease, which in turn leads to a decrease in blood flow and affects the measurement results;
5. Tattoos or pigmentation on the wrist where the watch is worn can affect the penetration of light from the sensor, resulting in inaccurate measurements.
    

42. Q: Why does the screen remain on the call screen and not exit after the other party hangs up during a call using the REDMI Watch 5?

43. Q: Why is the REDMI Watch 5 demo sample (store sample) not charging when connected to the charger?

44. Q: Does the REDMI Watch 5 support importing music when paired with an iPhone?

45. Q: What to do if the version 1.1.137 of the REDMI Watch 5 cannot reconnect after being bound to an iPhone?

1. Please upgrade your REDMI Watch 5 to the latest version (Mi Fitness APP >> [Device] >> [More settings] >> [Device update]). The new system version not only fixes past problems but also optimizes for performance and compatibility;
2. You need to enter the system Bluetooth interface to restart Bluetooth ([Settings] >> [Bluetooth] >> operate Bluetooth switch to restart Bluetooth).

46. Q: Why does the REDMI Watch 5 not display the contact name for missed calls?

47. Q: Why does the weather forecast for the REDMI Watch 5 paired with iOS show snow, which does not match the actual situation?

48. Q: Why is the counting inaccurate when wearing the REDMI Watch 5 to run independently?

49. Q: Why can't I find portrait Watch faces inside the Watch face market of the REDMI Watch 5?

50. Q: Why does the REDMI Watch 5 not record sleep?

1. The wearable device will not detect sleep if there is a large range of movement during sleep;
2. In moving transportation, sleep may not be detected due to bumps;
3. Wearing the watch too loosely will result in the watch not fitting the skin of the arm during sleep, and it will be judged as not being worn;
4. If the sleep duration is less than 20 minutes, it will not be detected.
    

51. Q: Can the recording files on the REDMI Watch 5 be uploaded to the phone?

52. Q: Why does the REDMI Watch 5 display inaccurate time?