What to do if using the Xiaomi Wireless Mouse Comfort Edition is stuck?
If using the Xiaomi Wireless Mouse Comfort Edition is stuck, please refer to the following details:
1. Try inserting the dongle into the left USB port on the laptop to avoid touching the dongle when the mouse moves to affect stability;
2. If using a desktop computer, it is recommended to plug the dongle into the front USB port of the computer case which has no obstructions and can improve reception performance;
3. If the dongle is plugged into the USB HUB port of USB 3.0, it can be subject to high-frequency interference. You can try directly plugging it into the computer USB port for use;
4. Routers, chargers, fans and other motor devices should be kept away from the dongle to provide a clean and unobstructed environment for wireless transmission;
5. Keep the table surface and the mouse mat clean and make sure there are no dust accumulations in the bottom lens hole, so that the mouse’s movement and positioning can be more smooth.
If the above operations are correct and the problem still has not been solved, please contact the after-sales service for handling.
1. Try inserting the dongle into the left USB port on the laptop to avoid touching the dongle when the mouse moves to affect stability;
2. If using a desktop computer, it is recommended to plug the dongle into the front USB port of the computer case which has no obstructions and can improve reception performance;
3. If the dongle is plugged into the USB HUB port of USB 3.0, it can be subject to high-frequency interference. You can try directly plugging it into the computer USB port for use;
4. Routers, chargers, fans and other motor devices should be kept away from the dongle to provide a clean and unobstructed environment for wireless transmission;
5. Keep the table surface and the mouse mat clean and make sure there are no dust accumulations in the bottom lens hole, so that the mouse’s movement and positioning can be more smooth.
If the above operations are correct and the problem still has not been solved, please contact the after-sales service for handling.
Does it help?
Yes
No