If the screen goes black on the Xiaomi Outdoor Camera CW500 Dual, please refer to the following methods:
1. If the network environment is unstable, it can affect real-time monitoring, leading to a black screen. Wait for a moment or re-enter the real-time monitoring interface, and the image will display correctly;
2. Ensure the camera’s firmware and the Mi Home/Xiaomi Home APP are up to date, as outdated versions can cause connection issues;
3. Check if too many devices are connected to the router. Overloading the router can impact the camera's ability to stream properly;
4. Try restarting the router to resolve network connectivity issues that can affect the camera’s performance.