Xiaomi Double Wall Electric Kettle FAQ

Overview
1. Q: What are the differences between the Xiaomi Double Wall Electric Kettle and other Xiaomi kettles?
A: 1. The Xiaomi Double Wall Electric Kettle features a seamless inner liner design, making it easy to clean, safe, and durable;
2. It has a dual-stage lid opening structure, reducing the risk of hot water splashing and burns when opening;
3. The inner liner material is made of SUS316L stainless steel, meeting international safety standards for food contact materials, ensuring safety and health;
4. It uses a high-quality thermostat, making it long-lasting, safe, and reliable;
5. The product’s appearance is stylish and simple, with an elegant design that matches various home styles.

2. Q: What is the capacity of the Xiaomi Double Wall Electric Kettle?
A: The capacity of the Xiaomi Double Wall Electric Kettle is 1.7L.

3. Q: What is the rated power of the Xiaomi Double Wall Electric Kettle?
A: The rated power of the Xiaomi Double Wall Electric Kettle is 1800W.

4. Q: What is the weight of the Xiaomi Double Wall Electric Kettle?
A: The gross weight is 1.62kg and the net weight is 1.11kg.

5. Q: What are the dimensions of the Xiaomi Double Wall Electric Kettle?
A: The package dimensions are 229 × 214 × 277mm and the product dimensions are 220 × 150 × 251.5mm.

6. Q: What is the length of the power cord for the Xiaomi Double Wall Electric Kettle?
A: The length of the power cord is about 0.7m.

7. Q: What is the power plug for the Xiaomi Double Wall Electric Kettle?
A: The Xiaomi Double Wall Electric Kettle uses the European standard power plug.

8. Q: Can the Xiaomi Double Wall Electric Kettle use the same socket with other electrical appliances simultaneously, and what should be the current specification of the socket?
A: Since the Xiaomi Double Wall Electric Kettle draws a high current, avoiding using the same socket with other electrical appliances is recommended. At the same time, it should use a separate socket with a current of not less than 10A.

9. Q: Does the Xiaomi Double Wall Electric Kettle have a keep-warm function?
A: The Xiaomi Double Wall Electric Kettle is mechanically designed and does not have a keep-warm function.

10. Q: Does the Xiaomi Double Wall Electric Kettle have boil-dry protection?
A: The Xiaomi Double Wall Electric Kettle has triple boil-dry protection, please use it with confidence.

11. Q: Can the Xiaomi Double Wall Electric Kettle be used at high altitudes?
A: Yes. The boiling point of water varies with altitude. The higher the altitude, the lower the air pressure. It is normal for the electric kettle not to boil when the water comes to a boil.

12. Q: Is the Xiaomi Double Wall Electric Kettle loud when boiling water?
A: The rated power of the Xiaomi Double Wall Electric Kettle is 1800W. It can heat water very fast with a high power. However, there will be a minor sound when boiling water, which is a normal working sound and complies with the noise standards. Please feel free to use it.

13. Q: What is the material used for the shell of the Xiaomi Double Wall Electric Kettle?
A: The shell of the Xiaomi Double Wall Electric Kettle is made of 304 stainless steel, which looks new after long-term use and has both good appearance and quality.

14. Q: What is the material used for the interior surface of the Xiaomi Double Wall Electric Kettle?
A: The Xiaomi Double Wall Electric Kettle is made of a 316L stainless steel interior surface, which meets the international food-contact grade material requirements and can be directly contacted with water. Please feel free to use it.

15. Q: Does the interior surface of the Xiaomi Double Wall Electric Kettle need to be cleaned when first used?
A: All materials of the Xiaomi Double Wall Electric Kettle that come into contact with water are food-contact grade materials. You can wash it with water and use it.

16. Q: What is the function of the holes on the interior surface of the Xiaomi Double Wall Electric Kettle?
A: The holes on the interior surface are steam holes, which can conduct water vapor to the thermostat at the bottom of the kettle and trigger the thermostat to cut off the power. It is a normal structural design, so please feel free to use it.
Note:
Most of the mechanically designed kettles on the market have similar holes on the interior surface.

17. Q: What are the package contents of the Xiaomi Double Wall Electric Kettle?
A: The package of the Xiaomi Double Wall Electric Kettle contains Xiaomi Double Wall Electric Kettle × 1, power base × 1, and user manual × 1.

18. Q: How long does it take to boil a pot of water with the Xiaomi Double Wall Electric Kettle? What is the power consumption?
A: The Xiaomi Double Wall Electric Kettle takes about 5 minutes and 50 seconds to boil a pot of water, which is related to the room temperature, water temperature, and local voltage. It takes about 0.2 kWh to boil a kettle of water.

19. Q: Does the Xiaomi Double Wall Electric Kettle automatically cut off the power when the water boils?
A: The Xiaomi Double Wall Electric Kettle uses a high-quality thermostat providing more precise temperature control. The electric kettle will automatically cut off the power after boiling.
Note:
The electric kettle will not automatically cut off the power if you open the lid to boil water.

20. Q: Can the water level of the Xiaomi Double Wall Electric Kettle be below the minimum water level when boiling?
A: The Xiaomi Double Wall Electric Kettle cannot boil water below the minimum water level (0.5L) or above the maximum water level (1.7L). Adding water below the minimum water level will cause the kettle to boil dry, which will damage the kettle or shorten its life. On the contrary, when water is added above the maximum level, there will be a spray of water during boiling, which will result in a risk of scalding.
Note:
The water level is marked on the interior of the electric kettle.

21. Q: Will the Xiaomi Double Wall Electric Kettle produce limescale when boiling water?
A: The Xiaomi Double Wall Electric Kettle does not have a filtration function, so it will produce limescale when using tap water. It is recommended to choose pure water for usage.

22. Q: How to deal with limescale in the Xiaomi Double Wall Electric Kettle?
A: Limescale or cloudy boiled water is caused by calcium and magnesium carbonate in tap water. If you wish to minimize the production of limescale, it is recommended to use the electric kettle with pure water. Also, please avoid using the electric kettle to boil milk, soybean milk, tea, etc. If you find limescale in the electric kettle, please add the standard limescale cleaner or a moderate amount of vinegar for soaking and then clean it with water.

23. Q: Is there a risk of electric shock from the exposed copper on the power base of the Xiaomi Double Wall Electric Kettle?
A: The exposed copper sheet is grounded and does not leak electricity. Moreover, it prevents leakage of electricity. This complies with safety standards.
Note:
To prevent electric shock, please do not touch the internal copper sheet with a metal object.

24. Q: Can the Xiaomi Double Wall Electric Kettle be connected to the network?
A: The Xiaomi Double Wall Electric Kettle does not have a network access function and does not support an APP connection.

25. Q: How to clean and maintain the Xiaomi Double Wall Electric Kettle?
A: 1. Please follow the user manual strictly. Do not damage the lid, buttons, and other components;
2. Do not boil-dry the electric kettle many times, as it is easy to damage the thermostat and heating wire;
3. Do not add water above the maximum water level. Otherwise, hot water will overflow or spray out, causing the hot water to leak and the electric kettle to burn out;
4. Please clean the limescale and dirt inside the electric kettle every 2-3 months. If the water in your area contains high levels of dissolved minerals, the electric kettle should be cleaned more frequently;
5. Do not add water while the electric kettle is connected to the power supply to prevent dangerous accidents;
6. If the electric kettle is not to be used for a long time, it is recommended to store the power cord in the power base, clean and package the kettle, and then store it in a dry place for preservation.

Troubleshooting
1. Q: What to do if the Xiaomi Double Wall Electric Kettle power base is wet or waterlogged?
A: Please shake off the water at the bottom in time and place it in a ventilated place, wait until the electrical components and internal wires at the bottom of the kettle are completely dry then power on and use.
It is forbidden to use the kettle with electricity after water has accumulated or soaked in the bottom of the kettle to prevent electric shock and other safety accidents.

2. Q: Does the power plug need to be unplugged when the Xiaomi Double Wall Electric Kettle is not in use?
A: It is recommended that the power plug be unplugged when the electric kettle is not in use to ensure safety.

3. Q: Is the small spot on the bottom of the Xiaomi Double Wall Electric Kettle a sign of rust?
A: The body (interior) of the Xiaomi Double Wall Electric Kettle is made of 022Cr17Ni12M02 (SUS316L), which has an excellent anti-rust effect and can fully meet the normal usage conditions for the electric kettle. Most of the time, the small spots on the electric kettle belong to the limescale. If you find yellow spots, pockmarks, rust spots, and so on, you can try to use citric acid or vinegar to soak and clean them. If the above cleaning method is not effective, you can try to wipe with sandpaper or dishcloth to deal with them. A small amount of rust is often accompanied by our life, and will not affect human health.
For your reference, please check the principle of rusting stainless steel:
Stainless steel is a crystal solid composed of similar atomic arrangements. In addition to the iron element, stainless steel also contains other metal elements, such as chromium, nickel, titanium, and so on. Among them, the elements of chromium and nickel have the function of rust prevention. They form a protective film (passive oxide layer) to prevent stainless steel from rusting.
The water quality varies in the different areas. Some water containing high levels of dissolved minerals will have impurities. After being heated, the impurities will form precipitates, which will destroy the protective film of stainless steel making it rusty.

4. Q: Why does the Xiaomi Double Wall Electric Kettle not work and smell burnt?
A: This is due to the boil-dry protection of the Xiaomi Double Wall Electric Kettle. Please use the electric kettle again after it has cooled down to the normal temperature. If the electric kettle still can not work properly, please apply for the after-sales service center.

5. Q: Why does the lid of the Xiaomi Double Wall Electric Kettle open slowly?
A: The lid of the Xiaomi Double Wall Electric Kettle has a damping-optimization design. The damping design is to prevent hot water from splashing out when opening the lid. This is a risk-averse safety design. In the first stage, the lid opens to about 35 degrees to pour out water normally. In the second stage, you can manually open the lid to approximately 65 degrees, which is suitable for cleaning the inside of the electric kettle.

6. Q: Why doesn't the Xiaomi Double Wall Electric Kettle power off even though the water has boiled?
A: To ensure that the water boils fully, the Xiaomi Double Wall Electric Kettle will continue to boil for 10-20 seconds after the water starts to boil. It is a normal design, so please feel free to use it.
Note:
The electric kettle will not automatically cut off the power if you open the lid to boil water.

7. Q: Why does the water overflow when boiling on the Xiaomi Double Wall Electric Kettle?
A: Please check if the water exceeds the maximum water level. If it does not exceed, please apply for the after-sales service center.