What to do if the phone cannot be charged?
If the phone cannot be charged, please refer to the following information:
1. If your phone is in extreme conditions (e.g., very low temperatures), it will not charge or power on properly. It is recommended to move the phone to a normal temperature environment and charge it again;
2. If the phone has shut down automatically due to low battery and does not power on immediately after plugging in the charger, try charging it for at least 30 minutes before attempting to turn it on again;
3. If there is no response or abnormal charging when connecting the adapter, check the connections between the adapter and the socket, the adapter, and the data cable, and the data cable and the phone to ensure there are no loose connections. Also, verify if the adapter can charge other devices;
4. Some power adapters can have compatibility issues. If charging problems persist, it is recommended to use the original adapter and data cable;
5. Please update your phone’s system to the latest version, as system updates can fix various issues;
6. In daily use, factors such as frequent plugging and unplugging of the charger, dust, moisture, physical impact, or drops can also cause charging problems or abnormal charging behavior.
If these methods do not resolve the issue, please contact the local after-sales service center for further assistance.
1. If your phone is in extreme conditions (e.g., very low temperatures), it will not charge or power on properly. It is recommended to move the phone to a normal temperature environment and charge it again;
2. If the phone has shut down automatically due to low battery and does not power on immediately after plugging in the charger, try charging it for at least 30 minutes before attempting to turn it on again;
3. If there is no response or abnormal charging when connecting the adapter, check the connections between the adapter and the socket, the adapter, and the data cable, and the data cable and the phone to ensure there are no loose connections. Also, verify if the adapter can charge other devices;
4. Some power adapters can have compatibility issues. If charging problems persist, it is recommended to use the original adapter and data cable;
5. Please update your phone’s system to the latest version, as system updates can fix various issues;
6. In daily use, factors such as frequent plugging and unplugging of the charger, dust, moisture, physical impact, or drops can also cause charging problems or abnormal charging behavior.
If these methods do not resolve the issue, please contact the local after-sales service center for further assistance.
Does it help?
Yes
No