The video on the SD card of the Xiaomi Smart Camera has sound when viewed on a phone but no sound when viewed on a computer
If the video on the storage card has sound when viewed on a phone but no sound when viewed on a computer, please refer to the following troubleshooting steps:
1. Ensure the computer's volume is not muted and is set to an appropriate level. Make sure the audio output device (e.g., speakers or headphones) is properly connected and functioning;
2. Check for available updates for audio drivers and apply them;
3. Try using a different video player to open the file;
4. The video file uses an incompatible audio codec. Try using a video conversion tool to convert the video to a different format and see if it resolves the issue;
5. Ensure the video file is not corrupted. Try copying the video file from the storage card to the computer again and then play it;
6. Ensure the operating system and all related software are updated to the latest versions, as updates can fix known bugs and compatibility issues.
If the problem persists, please contact the after-sales service center for inspection.
1. Ensure the computer's volume is not muted and is set to an appropriate level. Make sure the audio output device (e.g., speakers or headphones) is properly connected and functioning;
2. Check for available updates for audio drivers and apply them;
3. Try using a different video player to open the file;
4. The video file uses an incompatible audio codec. Try using a video conversion tool to convert the video to a different format and see if it resolves the issue;
5. Ensure the video file is not corrupted. Try copying the video file from the storage card to the computer again and then play it;
6. Ensure the operating system and all related software are updated to the latest versions, as updates can fix known bugs and compatibility issues.
If the problem persists, please contact the after-sales service center for inspection.
Does it help?
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