What to do if the Xiaomi TV A 65 2025 has sound but no image?
If your TV has sound but there is no image, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using APPs on your TV, please refer to the following methods:
1. Inspect the device for any physical damage;
2. Adjust and reset picture settings. If it doesn’t work, you can reset the current picture;
3. Please check the APP cache and clean it in settings;
4. Check if the APP is the latest version;
5. Check for available updates for the system;
6. If the above methods don't work, please uninstall and reinstall the APP;
7. If the issue persists, you can try factory resetting your TV.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Please check whether the external device has any physical damage;
2. Ensure that the HDMI cable connecting your external device to the TV is securely plugged in. Try using a different HDMI port on both the TV and the device (if applicable);
3. Make sure your external device is powered on and connected properly;
4. Make sure you have selected the correct input source on your TV. Use the remote control to switch between input sources and verify that the one connected to your external device is selected.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Adjust the picture mode. If it doesn’t work, you can reset the current picture;
3. Check the casting device settings for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio
If the above troubleshooting methods can’t resolve the issue, please contact the local after-sales service center for further assistance.
Scenario 1:
If the issue occurs when you are using APPs on your TV, please refer to the following methods:
1. Inspect the device for any physical damage;
2. Adjust and reset picture settings. If it doesn’t work, you can reset the current picture;
3. Please check the APP cache and clean it in settings;
4. Check if the APP is the latest version;
5. Check for available updates for the system;
6. If the above methods don't work, please uninstall and reinstall the APP;
7. If the issue persists, you can try factory resetting your TV.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Please check whether the external device has any physical damage;
2. Ensure that the HDMI cable connecting your external device to the TV is securely plugged in. Try using a different HDMI port on both the TV and the device (if applicable);
3. Make sure your external device is powered on and connected properly;
4. Make sure you have selected the correct input source on your TV. Use the remote control to switch between input sources and verify that the one connected to your external device is selected.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Adjust the picture mode. If it doesn’t work, you can reset the current picture;
3. Check the casting device settings for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio
If the above troubleshooting methods can’t resolve the issue, please contact the local after-sales service center for further assistance.
Does it help?
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