If the screen displays normally after powering on, but prompts you to close the air fryer to continue, it indicates that the basket has not been pushed in place. So it is recommended to push it back into place. If the basket has been pushed in place but the prompt still exists, it indicates that the door control function of the product is not working. So please contact the after-sales for inspection.
Note:
Please do not place many ingredients in the basket and ensure that it doesn’t exceed the maximum mark. Otherwise, the basket can't be inserted into the air fryer smoothly.