What to do if the phone can't connect to the computer?

Please troubleshoot the issue below:
  1. Check the USB cable (original is preferred) and the computer's USB port and try replacing them. If the issue persists after replacing the cable, we recommend trying a different computer. This may be due to a lack of USB port functionality on the computer.
  2. After connecting the device, click "Charging through USB" in the drop-down notification bar and select "Transfer file (MTP)".
  3. Restart both your phone and computer.
  4. Ensure your phone and computer are up to date with the latest operating systems.
  5. Temporarily disable any security software on your computer.
  6. Clean the phone's USB port and inspect for dust and damage.
  7. If the above steps don't work, please contact the local official after-sales service center for further assistance.

Does it help?

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