Solution:
If the charger (original power adapter and data cable) is plugged in, and the phone is hot without any operation, it is recommended that the user unplug the charger, take the mobile phone, the original power adapter and the original data cable to an authorized after-sells center for testing;
Generally, the mobile phone cannot be charged in the following scenarios:
1. Using abnormal environment:
If the mobile phone is in an extreme environment (such as when the ambient temperature is too low), the mobile phone may not be able to be charged or turned on normally. It is recommended to move the mobile phone to a normal temperature environment and use the original adapter and data cable for charging.
If the phone automatically shuts down due to low battery, it may not be able to turn on and the LED light flashes when the charger is just plugged in. It is recommended to try turning it on again after 15-30 minutes of charging.
2. The adapter is abnormal or has poor contact:
If there is no response or abnormal charging after the mobile phone is connected to the adapter, you can check whether the connection between the adapter and the socket, the adapter and the data cable, and the data cable and the mobile phone is in poor contact, for example, whether the adapter can be used to charge other devices.
Some power adapters may have compatibility problems. In case of failure to charge normally, it is recommended to use the original adapter and data cable to charge the phone.
3. System is abnormal:
Some specific system versions may have situations where the phone cannot be charged and cannot be charged. If the user encounters this problem after upgrading the system or flashing the machine, you can try to restore the factory and enter Recovery to clear the data.
4. Hardware failure:
In daily use, various factors such as repeated plugging and unplugging of the charging head, dust, liquid, bump, drop and vibration, and impact of hot and cold environments may cause the mobile phone to not be charged or abnormally charged. If the mobile phone such as the data cable still cannot be charged normally, it is recommended to bring the mobile phone and the original adapter to the after-sales center for testing and processing. The final result is subject to the after-sales testing.
Tip:
1. Some models do not have Recovery mode, and the factory reset (if it can be turned on) is invalid, and then guide to the Xiaomi authorized after-sells center for testing.
2. Before to restore the factory and apply for after-sales service, if the phone can be turned on normally, back up the data; if it cannot be turned on, the data may not be retained.
