Mi True Wireless Earphones 2 FAQ

A: Mi True Wireless Earphones 2 is a wireless binaural stereo bluetooth headset.It adopts the design scheme of half-in-ear and is comfortable to wear;It can connect with other devices via bluetooth to make voice calls and play music.Using strong magnetic composite diaphragm moving coil unit acoustic design, 14.2mm ndfeb strong magnetic + titanium-plated diaphragm moving coil horn unit, three-frequency balanced natural;The voice is purer, the sense of hearing is more real and exquisite.With EQ (equalizer) adjustment, the natural frequency band transition brings a sense of layers, making the music more attractive.

 

A: As follows:

A: Mi True Wireless Earphones 2 has passed SRRC safety certification and BQB bluetooth certification.

 

A: Mi True Wireless Earphones 2 meets the environmental protection requirements of ROHS, HF, REACH and WEEE.

 

A: Mi True Wireless Earphones 2 is a headset with true wireless stereo technology， which realizes the wireless connection between the two headphones without any wire connection.Compared with the traditional dual-ear bluetooth headset， the TWS technology completely eliminates the use of wires. Through the wireless series of two headphones， the stereo is realized， which greatly reduces the stethoscope effect caused by the wire swinging in the process of use. 

 

Q&A

1. Q: How to charge the headset and charging box?

A: As follows:

Headset: put the headset into the charging box and automatically enter the charging state.

Charging box: After connecting the adapter， the charging box enters the charging state. The red indicator breathes when charging， and the white indicator lights up when charging is finished.

Note:

1. When using for the first time， the device is in the state of shutdown. Please put the headset into the charging box and press the charging box function button for 5 seconds to activate it.It is recommended to charge the device before using it.

2. When the headset is put into the charging box and connected to the adapter， the headset and the charging box are in the charging state at the same time.

3. Both the headset and the charging box support quick charging.

4. The rated input voltage/current of the charging box is 5.2V / 1.1A. It is recommended to use the adapter with rated output above 5V/ 1.1A.

5. Some tablet computers or laptops have a special charging protocol and may not be able to charge. In this case， it is recommended to replace the charger to charge the headset.

6. Avoid charging at high temperature， high humidity or low temperature.

7. Do not use the headset battery case after it is fully charged. The battery will be drained and shut down after being left for about 15 days.

2．Q：Troubleshooting for the notification bar shows the power of Mi True Wireless Earphone is not inaccurate

A：Please make sure whether the headset is used in normal wear， or in the box， if the headset is in a state of in the box and open the lid， the headset is in a state of continuous charging， the battery will fluctuate， mobile phone accepts the headset battery information will be volatile， so we suggest to check the headset battery data when the headset is not in the box.Similarly， when the charging box is in the charging state， the battery quantity of the charging box checked by the mobile phone will also  be not inaccurate.

3．Q：How to check the electric quantity of Mi True Wireless Earphones 2 and charge box?

A：The earphone: 

After connecting with the phone， the notification bar of the phone will show the low battery of the two earphones. You can check the battery balance through the status of the battery cell.(note: some phones do not support the function of notification bar to check the power of bluetooth devices.)

Check the charging capacity of the charging box:

When the charging box cover is closed， press the function button or open the Charging box:

1. The white indicator light of the charging box is on for 5 seconds， indicating sufficient power;

2. The red indicator light of the charging box flashes， indicating low power and need to be charged in time.Quick battery check with xiaomi phone: after the headset is successfully connected to the phone， put the headset into the charging box， close the cover and close to the unlocked xiaomi phone with bluetooth enabled. Open the charging box and the phone will pop up a dialog box to check the battery percentage of the left and right headphones and the charging box.(Note: use MIUI popup window to check power function， the mobile phone system must be updated to the latest version MIUI (this feature is not all Mi phone support， parts of the model system update to MIUI latest version also does not support quickly see power function， with the mobile phone system updates， support phone models will gradually increase， whether to support the reference actual situation).

4. Q: Can the headset be used in the charging process?

A: When charging the headset with the charging box: the headset cannot be used. The headset needs to be put into the charging box during charging， so it cannot be taken out and worn. (if the charging box only charges one headset， the other headset can be used alone).

5. Q: Can the battery of the headset/charging box be replaced?

A: The headphone/charging case uses a built-in lithium ion battery.doesn't support replacement.

6. Q: Do you have to use the complimentary charging cable to charge the charging box?

A: You can use the complimentary charging cable or other charging cable produced by the regular manufacturer to charge the charging box.

7. Q: Can you use the mobile power bank to charge the headset?

A: If the user visits to ask whether they can use the mobile power to charge the Mi True Wireless Earphones 2. Please confirm whether the mobile power supports the low-current mode. If so， they can use the low-current mode to charge the headset.

8.Q: How to wear xiaomi Air2 wireless bluetooth headset?

A: Mi True Wireless Earphones 2 wearing method: take the headset out of the charging box and wear it according to the left and right earphone logo.(there are letters L/R on the headset， respectively representing left and right sides)

Tip: after use， put the headset back into the charging box in time to extend the service life and prevent loss.

9. Q: How to boot the Mi True Wireless Earphones 2?

A: Open the cover of the charging box， and the headset will turn on automatically.Put the headset back into the charging box， close the cover， and the headset will automatically be disconnected and put into a sleep state.(the device is turned off when first used. Please put the headset into the charging box and press the charging box function button for 5S to activate it.)

10．Q：How does Mi True Wireless Earphones 2 connect the device of phone?

A：1. Put the headset into the charging box， press the function button for 2 seconds， the indicator light of the charging box flashes， and the headset enters the waiting state.If there is no connection within 60 seconds， the earphone will enter into hibernation.

2. Turn on the bluetooth of the device， search and connect "Mi True Wireless Earphones 2" of the bluetooth device. If you need to connect the password， enter "0000".

Mi True Wireless Earphones 2 supports the quick connection function of Mi phone. The connection method is as follows:

Put the headset into the charging box， close the cover and close to the xiaomi phone with the unlocked screen and bluetooth enabled. Open the charging box， and the popover window of Earphones 2 will pop up. Click "connect".

Note:

1. If there are other devices nearby that have been connected with the headset， the headset may have been connected to the device in the attachment before the pop-up window of Earphones 2 is found on the mobile phone. At this time， there will be no popover on the mobile phone.At this time， please put the headset into the charging box， long press the function button for 2 seconds， the white indicator of the charging box flashes， the headset enters the waiting state， and a popover will appear on the phone.

2， Use MIUI pop-up fast connection， need to upgate the MIUI phone system the latest version (this feature is not all Mi phone support， parts of the model system update to MIUI latest version also does not support this function， with mobile phone system updates， the phone models that support will gradually increase， whether to support the accorging to actual situation).

11.Q：How to disconnect the Mi True Wireless Earphones 2 from the device?

A：

1. Put the two earphones into the charging box， close the lid and it will disconnect automatically after 5 seconds.

2. Click the bluetooth name after the device is connected， and choose disconnect or cancel pairing to complete the disconnect.

3. Turn off the bluetooth of the device or disconnect the connection.

Note: when the bluetooth is turned off or the headset is out of range， the headset will enter the waiting state automatically.If the headset is not connected to any device within 10 minutes， the headset will go into hibernation state， then it can be reworn to wake up and enter the waiting state.

12．Q：How many connection records can the Mi True Wireless Earphones 2 keep?

A：Mi True Wireless Earphones 2 can keep 8 device connection records at most.

13．Q：How Mi True Wireless Earphones 2 right and left earphones connect to different device?

A：

1. Put the single earphone into the charging box， long press the function button for 2 seconds， and use device A to search and connect the earphone.

2. Take the single earphone connected to device A out of the charging box， put it into the other earphone， long press the function button for 2 seconds， search and connect the earphone with device B， and then connect the two single earphones to different devices.

Tip: clear the connection records of the two unilateral headphones before using this feature.

Clear method: put the two earphones into the charging box， long press the function button of the charging box for more than 10S， and release the button when the indicator light is flashing red and white alternately， then the factory setting can be restored.

14．Q：Does Mi Wireless Earphones 2 support to connect to two devices the same time?

A：Mi True Wireless Earphones 2 don’t support simultaneous connection to two devices (support connect to different device for left and right headphones) 

15．Q：Does Mi True Wireless Earphones 2 need to series-connect manually?

A：Mi True Wireless Earphones 2 don’t need to series-connect manually.

16．Q：Does Mi True Wireless Earphones 2 support connect the previous device automatically? 

A：After opening the cover of the charging box， the headset will automatically connect to the recently connected bluetooth device.If the connection record is not detected or cannot be successfully connected to any bluetooth device， the headset will automatically enter the waiting state.If the headset cannot be connected back to the device automatically， you should connect manually on the bluetooth interface of the device.

17．Q：How does Mi True Wireless Earphones 2 restore factory setting? 

A：1. Put the two earphones into the charging box first.

2. Long press the function button of the charging box for more than 10 seconds， and release the button when the indicator light flashes red and white alternately.

3. Restarted the headset， the old connection record is cleared， the white indicator light of the charging box flashes， and enter the pairing mode.

18．Q：Mi True Wireless Earphones 2 tapping operation function introduction 

A：

Make the calling:

Tap the headset on either side twice to answer/hang up the call.

Music and voice assistant:

Binaural wear:

Tap the right headset twice to play/pause music.

Tap the left earphone twice to wake up the voice assistant.

Remove one of the headphones and pause the music.

Single ear wear:

Tap the headset twice to play/pause the music.

Take off the headphones and pause the music.

19．Q：Will it use the microphone of the headset or the device when recording video， recording and other operations?

A：When using a video on the third-party app， the microphone of the headset will be used;However， when recording video or recording， it may use the microphone of your phone. Different devices and different software will have different Settings.

20．Q：Does Mi True Wireless Earphones 2 support change the songs and adjust the volume？

A：Mi True Wireless Earphones 2 doesn’t support change the songs and adjust the volume，please adjust from the device.

21．Q：Why Mi Wireless Earphones 2 has delay in sound when voice，video and game?

A：There will be a certain delay in the audio transmission process， but it will not affect the music and phone calls， no matter the sound details during the call， or the rich emotions in music and movies， it can be realistically presented.

22．Q：Why Mi True Wireless Earphones 2 will stop playing the music suddenlly？

A：The earphone may slide out of the ear canal due to reasons such as too small earmuffs or movement. The earphone does not sense that it is in the wearing state， and the music will stop automatically.Please choose the appropriate earmuff to make the earphone fit tightly with the ear， put the earphone back on and start the music (start at the end of the device or double click the right earphone to start).Also， a touch button on the headset may cause the music to stop.

23．Q：Why Mi True Wireless Earphones 2 still play the music while in the charging box？

A：When the battery power of the charging box of Mi True Wireless Earphones 2 is lower than 10% or the phone is turned off at a low current level， the in-box status of the headset cannot be detected， and the headset will continue to play in the box.This will not be the case if the charging case is fully charged.

24．Q：Why Mi True Wireless Earphones 2 still play the music while take off it？

A：When you take off the earphone， you may cover the infrared optical sensing area of the earphone. At this time， the earphone will think that it is still in the "in-ear state" and will not pause the music.we guide to take off the earphone by holding the earphone handle to avoid misjudging the earphone as "in-ear".

25．Q：Does Mi True Wireless Earphones 2 support waterproof？

A：It adopts IPX4 waterproof.Damage caused by immersion is not covered by the warranty.

26．Q：Does Mi True Wireless Earphones 2 support noise reduction function？

A：It does not support passive noise reduction， but supports uplink noise reduction in communication. It adopts the design of windproof noise cavity and the uplink noise reduction technology to effectively reduce the surrounding noise and bring high quality communication effect.

27．Q：Does Mi True Wireless Earphones 2 fall out easily from the charging box?

A：Mi True Wireless Earphones 2 will magnetically adsorb in the charging box， normal use will not fall out.

28．Q：Will it influence Mi True Wireless Earphones 2 using if the charging box is out of power or forget to carry charging box?

A：If the headset has been paired with the device before， the use of the headset will not be affected.If the headset has not been paired with the device， the charging box is out of power， so the headset cannot enter the waiting state by long pressing the function button of the charging.