SHIPPING FAQ
Last updated: [30 September 2025]
1. What logistics services does Xiaomi use?
Xiaomi uses delivery service providers such as AU Post and Allied Express for the last mile delivery. You can log in directly to the delivery service providers’ website for inquiries.
AU Post: https://auspost.com.au/mypost/track/search
Allied Express: https://www.alliedexpress.com.au/services/track-trace/
2. How can I check whether my order has been dispatched or track my order?
You can check the status of your order on your Mi Account. The “Account” page will display the current status of any of your orders along with an estimated delivery timeframe. Once your product has been posted, please check the postal service provider’s website with your tracking number.
If you have not been provided with a tracking number, please contact our customer service.
We will send updates via SMS or email to notify you when your order is delivered. Simply add your mobile number at checkout to receive SMS notifications. The number of messages you receive will vary based on your order.
3. Where does Xiaomi deliver to?
We deliver products purchased on our Website or the Mi Store within Australia only.
4. How much is delivery?
Shipping costs depend on your location and the product(s) you are ordering. To see the shipping options available to you and the costs of those options, please enter your address or postcode during the checkout process. We offer free standard delivery for orders over AUD $69.
5. What are the delivery options offered by Xiaomi?
To see the shipping options available to you and the costs of those options, please enter your address or postcode during the checkout process.
6. How long will it take to receive my order?
Delivery times depend on your location and the product(s) you are ordering and will vary where you elect to customize a product. To see a delivery estimate, please enter your address during the checkout process.
7. Do I need to sign for my order?
Some orders require signature upon delivery. If you have requested that your delivery is shipped to a commercial or business address, then the mailroom or reception will need to sign for the package upon delivery.
8. What if my order is unable to be delivered?
If the delivery service provider is unable to deliver your order, they will leave a note or notify you of this vis SMS or email. They may deliver the order to a pickup point or post office, or you may need to arrange a new delivery time with the delivery service provider.
9. My package was delivered to a pickup point, how do I find out more details?
Where the delivery service provider is unable to reach you during delivery, the package may be delivered to a nearby pickup point or post office. The delivery service provider will provide you with notification of this and details on how to obtain further information on the pickup.
If you do not pickup the package within the timeframe required by the delivery service provider, then your package will be returned to us. Where this happens, we will provide you with a refund. If you still require the products, you will need to place a new order. Please contact us for further information.
10. Will my order be sent in multiple packages?
We ship some products in multiple packages mainly to ensure safe transport of items. Some of the products that we ship separately include:
Display screens
TVs
Electric scooters
Business backpacks and suitcases
Air purifiers and air purifier filters
Induction cookers
Rice cookers
Fans
Vacuum cleaners and robot vacuums
Robot mops
Ceiling lights
High-speed blenders
Pet feeders and pet water fountains
Electric kettles
The above list is not exhaustive and may vary from time to time.
11. Can I cancel my order?
You may be able to cancel your order within a short period of time after ordering. Please contact us as soon as possible if you wish to cancel your order, and we will let you know if it is possible to do so.
Please note that once an order is dispatched, it cannot be cancelled.
12. Can I make changes to my order such as changing my address or the time for delivery?
If you want to make changes to your order such as changing the address or time for delivery, you may be able to do this within a short period of time after ordering. Please contact us as soon as possible, and we will let you know if it is possible to do so.
Some delivery services may allow you to change the delivery time by following the instructions provided or contacting the delivery provider. We cannot guarantee that they will allow you to change the delivery time.
13. Can I return my order?
Please see our Returns Policy at https://www.mi.com/au/support/terms/returns-policy.
14. My order was damaged or is missing a product, what should I do?
If you find the goods damaged or missing upon receipt, please mark the package as damaged on the receipt and take a photo. Please refuse to sign for the package and report it to us as soon as possible.
If you discover the damage or missing goods after signing, please contact us as soon as possible. Please provide photos of the outer packaging and the damaged product and the product's serial number.
If it is confirmed after investigation that the damage or loss occurred during transportation, Xiaomi will contact the delivery service provider to resolve the issue as soon as possible. We will keep you informed about our investigation progress.
15. There is an issue with my order, how do I get in touch with you?
Please contact us at service.au@support.mi.com if there are any issues with your order.