Xiaomi Electric Scooter 5 FAQ
1. Q: How to ride the Xiaomi Electric Scooter 5?
A: Please step on the scooter with one foot, and use the other foot to push off. Keep balance after stepping on the scooter with both feet and then press the accelerator to speed up. It is recommended to maintain a constant speed when riding, and not accelerate or brake suddenly.
Note:
The scooter will start working only when it is coasting at a speed of 5km/h or more.
2. Q: What are the requirements for riders of the Xiaomi Electric Scooter 5?
A: This scooter is suitable for people aged 16-50, with a height of 120-200cm. The scooter's maximum load is no more than 120kg. Do not ride while under the influence of alcohol, or medication that impairs your judgment.
3. Q: How to charge the Xiaomi Electric Scooter 5?
A: The charging port is on the tilted tube above the deck.
To charge the Xiaomi Electric Scooter 5, please refer to the following steps:
1. Lift up the rubber flap;
2. Connect the battery charger to the charging port;
3. Disconnect the battery charger from the charging port when charging is completed;
4. Put back the rubber flap.
4. Q: What battery does the Xiaomi Electric Scooter 5 use?
A: This scooter uses a lithium-ion battery.
5. Q: How to maintain the battery of the Xiaomi Electric Scooter 5?
A: In daily use, try to avoid completely depleting the battery. Charge it as often as possible instead, to extend the battery's service life. In addition, the battery performs better when used within a normal temperature range. If used in environments with temperatures below 0℃, the battery life and performance will be reduced. If used at -20℃, the travel range can be only half or less than that of room temperature. Avoid using the scooter in environments with temperatures below 0℃ or above 45℃. Avoid storing it in environments with temperatures below -20℃ or above 50℃. If you do not plan to use the scooter for more than 30 days, please charge the battery to about 80% and store it in a cool, dry place. Fully charge the battery every 1–2 months, to extend its service life.
Note:
If the battery is not charged in time, it will likely cause irreparable damage to the battery due to over-discharge. Damage caused by over-discharge due to a lack of charging for a long period of time will void the warranty of the battery.
6. Q: How to use the energy recovery function of the Xiaomi Electric Scooter 5?
A: During riding, press the brake or release the accelerator to coast, then the energy recovery function will be enabled and part of the kinetic energy will be converted into electrical energy for storage and reuse. The energy recovery function can extend the battery life and provide a braking effect. It is recommended to start with the low level of energy recovery intensity when riding the scooter for the first time.
After connecting the scooter to the Mi Home/Xiaomi Home APP, you can adjust the energy recovery intensity among low, medium, and high. The intensity is set to low by default.
7. Q: What is the waterproof rating of the Xiaomi Electric Scooter 5? Can it be ridden in rainy and snowy days?
A: The waterproof rating of this scooter is IPX5. Do not ride this scooter in severe weather conditions such as rain for your personal safety.
8. Q: How to inflate the Xiaomi Electric Scooter 5? What is the recommended tire pressure?
A: 1. Remove the tire valve cap, and connect the pump and the valve securely together;
2. Inflate the tire;
3. Remove the pump and install the tire valve cap.
The recommended tire pressure for front and back tires is 45–50psi. It is also recommended to check the tire pressure every month.
9. Q: Why do the tires of the Xiaomi Electric Scooter 5 slowly deflate during use?
A: The Xiaomi Electric Scooter 5 uses tubeless tires, and there will be a certain amount of pressure loss during storage and use.
Note:
Riding your scooter with low tire pressure can speed up tire wear, and even pose the risk of a puncture. It is recommended to check the tire pressure every month and keep it between 45–50psi. Do not ride the scooter with irregular tire pressure.
10. Q: How to know if the Xiaomi Electric Scooter 5 becomes faulty?
A: When a flashing red wrench icon appears on the control panel, it indicates that the scooter has an issue.
The following ways can help you determine:
1. When the scooter has an issue, the speedometer displays an error code;
2. When an error occurs, the buzzer will sound in a 3-second cycle and ring 5 times every cycle.
11. Q: Why can the Xiaomi Electric Scooter 5 not be charged?
A: Possible reasons:
1. Adapter error: Connect the adapter to power but do not connect it to the scooter. Check the LED indicator of the adapter. If it turns red or does not turn on (green is normal), then the adapter needs to be replaced;
2. Battery over-discharge: If the scooter has not been used for a long time and has not been charged, it is very likely that the battery has over-discharged.
Please contact the after-sales service center if the above issues occur;
3. Irregular temperature: If the battery temperature is too high or too low, the thermometer icon will be on. In this case, the scooter cannot be charged. Please charge the scooter after its battery temperature returns to the normal operating range.
12. Q: What to do if the Bluetooth connection with the Xiaomi Electric Scooter 5 fails?
A: 1. Check whether the Bluetooth is enabled on the phone;
2. Check the current version of the Mi Home/Xiaomi Home APP and update it to the latest;
3. When connecting the scooter to the Mi Home/Xiaomi Home APP, place your phone to the scooter as close as possible to make sure it is within the effective Bluetooth range.
13. Q: How to reconnect the Xiaomi Electric Scooter 5 with the Mi Home/Xiaomi Home APP?
A: Before reconnecting the scooter with the Mi Home/Xiaomi Home APP, press the accelerator and simultaneously press the power button 5 times to reset the scooter, and delete the scooter from the account it is paired with.
14. Q: How to install the screws on the Xiaomi Electric Scooter 5 Max?
A: Use the Allen key in the package to pre-tighten four screws into both sides of the stem diagonally (two screws for each side). Make sure the handlebar is correctly installed and then tighten the screws thoroughly.
15. Q: How to lock the motor on the Xiaomi Electric Scooter 5?
A: The scooter's motor will be locked after you slide to lock the scooter in the Mi Home/Xiaomi Home APP. After 24 hours of being locked, the scooter will automatically turn off. The motor will still be locked when the scooter is turned on again. When the scooter is locked, it will sound an alarm when moved, and the button operation on the scooter will not work. This function cannot prevent your scooter from being stolen, please keep the scooter safe. Locking the scooter will consume the scooter's power, please use this function wisely.
16. Q: How to restore the Xiaomi Electric Scooter 5 to factory settings?
A: Make sure the scooter is turned on. Squeeze the brake lever, and simultaneously press and hold the accelerator and the power button for 7 seconds. When you hear a beep, the scooter has been restored to factory settings. This operation will completely delete the data stored in the scooter, please proceed with caution.
17. Q: Why is there a brightness change on the control panel of the Xiaomi Electric Scooter 5?
A: The control panel will dim if the lights on the scooter are on and return to the normal brightness when the lights are off.
18. Q: How to adjust the mechanical brake of the Xiaomi Electric Scooter 5?
A: Before adjusting, make sure the scooter is turned off and not charging. When the brake is too tight or too loose, it is recommended to refer to the following methods to adjust the brake for an optimal experience.
Tool: 14mm T-handle socket wrench (the tool needs to be prepared by yourself).
When the brake is too tight, use the tool to turn the nut on the screw rod counterclockwise, to slightly shorten the brake cable's exposed bottom part. When the brake is too loose, use the tool to turn the nut on the screw rod clockwise, to slightly lengthen the brake cable's exposed bottom part.
19. Q: How to acquire the QR code unique to the Xiaomi Electric Scooter 5?
A: To connect to the Mi Home/Xiaomi Home APP, you need to scan the QR code unique to your scooter which can be acquired via the following methods:
1. Open the Mi Home/Xiaomi Home APP and tap [Xiaomi Electric Scooter 5], then go to [More functions] >> [Settings] >> [Scooter QR code] to view and save the screenshot of the code;
2. You can also find the scooter's QR code on the labels attached to the control panel and to the right side of the deck, as well as on the back cover of the user manual.
20. Q: What are the impacts of low-temperature weather on riding the Xiaomi Electric Scooter 5?
A: The lithium-ion battery has reduced activity and delayed reaction in winter. To avoid irreparable damage to the battery cell caused by low temperature, BMS will enable low-temperature protection and the thermometer icon on the control panel will light up. This will result in reduced acceleration and possibly charging issues for the scooter.
Since low-temperature weather leads to the reduced activity of the lithium-ion battery and changed tire pressure, together with the impact of wind speed and heavy clothes worn by riders, the scooter's energy consumption will accelerate and its battery life will decrease as well.
21. Q: Why does the thermometer icon on the control panel of the Xiaomi Electric Scooter 5 light up?
A: If the thermometer icon lights up, it means the battery temperature is too high or too low. This will result in reduced acceleration and charging issues for the scooter, and you can not be able to ride the scooter. Use or charge the scooter after its battery temperature returns to the normal operating range.
22. Q: What is the general range of the Xiaomi Electric Scooter 5?
A: The general range of Xiaomi Electric Scooter 5 is approx. 60km.
Note:
General range: Measured when there is no wind and at 25℃, and the scooter is fully charged to ride at a constant speed of 15km/h in the standard mode on a flat surface with a load of 75kg. The actual range will vary depending on the load, ambient temperature, wind speed, road surface, tire pressure, battery charging cycles, riding mode, and operating habits of the people, such as rapid acceleration or deceleration.
23. Q: How to cycle through the riding modes on the Xiaomi Electric Scooter 5?
A: Press the power button twice to cycle through the riding modes. The maximum speed for walking mode is 6km/h, for standard mode (D) is 20km/h, for sport mode (S) and sport plus mode (S+) is 25km/h. Do not cycle through the riding modes when riding the scooter.
Note:
If the local regulations and laws have different provisions on the maximum speed, the local regulations and laws will prevail.
24. Q: What is the self-discharging rates of the Xiaomi Electric Scooter 5?
A: Currently, the half-charged battery pack has an initial self-discharging rate of 1%–4% per month in a room-temperature environment. With the battery pack, the self-discharging rate increases by about 0.6% per month on average for every 100 cycles of charging and discharging or every 6 months (based on which condition is reached first).
25. Q: What are the extreme temperatures when charging the Xiaomi Electric Scooter 5?
A: Extreme temperatures refer to the temperature of the environment in which the battery is charging, discharging, or in storage that is not within the range specified by the manufacturer. The temperature range specified by the manufacturer is 0℃ to 45℃ for charging, -20℃ to 70℃ for discharging, and -20℃ to 60℃ for storage.
26. Q: What is the TCS anti-slip function of the Xiaomi Electric Scooter 5?
A: When the TCS (traction control system) anti-slip function is enabled, the scooter can prevent the tires from slipping excessively to maintain stability during starting, accelerating, turning, etc. The function can be enabled/disabled via the Mi Home/Xiaomi Home APP.
A: Please step on the scooter with one foot, and use the other foot to push off. Keep balance after stepping on the scooter with both feet and then press the accelerator to speed up. It is recommended to maintain a constant speed when riding, and not accelerate or brake suddenly.
Note:
The scooter will start working only when it is coasting at a speed of 5km/h or more.
2. Q: What are the requirements for riders of the Xiaomi Electric Scooter 5?
A: This scooter is suitable for people aged 16-50, with a height of 120-200cm. The scooter's maximum load is no more than 120kg. Do not ride while under the influence of alcohol, or medication that impairs your judgment.
3. Q: How to charge the Xiaomi Electric Scooter 5?
A: The charging port is on the tilted tube above the deck.
To charge the Xiaomi Electric Scooter 5, please refer to the following steps:
1. Lift up the rubber flap;
2. Connect the battery charger to the charging port;
3. Disconnect the battery charger from the charging port when charging is completed;
4. Put back the rubber flap.
4. Q: What battery does the Xiaomi Electric Scooter 5 use?
A: This scooter uses a lithium-ion battery.
5. Q: How to maintain the battery of the Xiaomi Electric Scooter 5?
A: In daily use, try to avoid completely depleting the battery. Charge it as often as possible instead, to extend the battery's service life. In addition, the battery performs better when used within a normal temperature range. If used in environments with temperatures below 0℃, the battery life and performance will be reduced. If used at -20℃, the travel range can be only half or less than that of room temperature. Avoid using the scooter in environments with temperatures below 0℃ or above 45℃. Avoid storing it in environments with temperatures below -20℃ or above 50℃. If you do not plan to use the scooter for more than 30 days, please charge the battery to about 80% and store it in a cool, dry place. Fully charge the battery every 1–2 months, to extend its service life.
Note:
If the battery is not charged in time, it will likely cause irreparable damage to the battery due to over-discharge. Damage caused by over-discharge due to a lack of charging for a long period of time will void the warranty of the battery.
6. Q: How to use the energy recovery function of the Xiaomi Electric Scooter 5?
A: During riding, press the brake or release the accelerator to coast, then the energy recovery function will be enabled and part of the kinetic energy will be converted into electrical energy for storage and reuse. The energy recovery function can extend the battery life and provide a braking effect. It is recommended to start with the low level of energy recovery intensity when riding the scooter for the first time.
After connecting the scooter to the Mi Home/Xiaomi Home APP, you can adjust the energy recovery intensity among low, medium, and high. The intensity is set to low by default.
7. Q: What is the waterproof rating of the Xiaomi Electric Scooter 5? Can it be ridden in rainy and snowy days?
A: The waterproof rating of this scooter is IPX5. Do not ride this scooter in severe weather conditions such as rain for your personal safety.
8. Q: How to inflate the Xiaomi Electric Scooter 5? What is the recommended tire pressure?
A: 1. Remove the tire valve cap, and connect the pump and the valve securely together;
2. Inflate the tire;
3. Remove the pump and install the tire valve cap.
The recommended tire pressure for front and back tires is 45–50psi. It is also recommended to check the tire pressure every month.
9. Q: Why do the tires of the Xiaomi Electric Scooter 5 slowly deflate during use?
A: The Xiaomi Electric Scooter 5 uses tubeless tires, and there will be a certain amount of pressure loss during storage and use.
Note:
Riding your scooter with low tire pressure can speed up tire wear, and even pose the risk of a puncture. It is recommended to check the tire pressure every month and keep it between 45–50psi. Do not ride the scooter with irregular tire pressure.
10. Q: How to know if the Xiaomi Electric Scooter 5 becomes faulty?
A: When a flashing red wrench icon appears on the control panel, it indicates that the scooter has an issue.
The following ways can help you determine:
1. When the scooter has an issue, the speedometer displays an error code;
2. When an error occurs, the buzzer will sound in a 3-second cycle and ring 5 times every cycle.
11. Q: Why can the Xiaomi Electric Scooter 5 not be charged?
A: Possible reasons:
1. Adapter error: Connect the adapter to power but do not connect it to the scooter. Check the LED indicator of the adapter. If it turns red or does not turn on (green is normal), then the adapter needs to be replaced;
2. Battery over-discharge: If the scooter has not been used for a long time and has not been charged, it is very likely that the battery has over-discharged.
Please contact the after-sales service center if the above issues occur;
3. Irregular temperature: If the battery temperature is too high or too low, the thermometer icon will be on. In this case, the scooter cannot be charged. Please charge the scooter after its battery temperature returns to the normal operating range.
12. Q: What to do if the Bluetooth connection with the Xiaomi Electric Scooter 5 fails?
A: 1. Check whether the Bluetooth is enabled on the phone;
2. Check the current version of the Mi Home/Xiaomi Home APP and update it to the latest;
3. When connecting the scooter to the Mi Home/Xiaomi Home APP, place your phone to the scooter as close as possible to make sure it is within the effective Bluetooth range.
13. Q: How to reconnect the Xiaomi Electric Scooter 5 with the Mi Home/Xiaomi Home APP?
A: Before reconnecting the scooter with the Mi Home/Xiaomi Home APP, press the accelerator and simultaneously press the power button 5 times to reset the scooter, and delete the scooter from the account it is paired with.
14. Q: How to install the screws on the Xiaomi Electric Scooter 5 Max?
A: Use the Allen key in the package to pre-tighten four screws into both sides of the stem diagonally (two screws for each side). Make sure the handlebar is correctly installed and then tighten the screws thoroughly.
15. Q: How to lock the motor on the Xiaomi Electric Scooter 5?
A: The scooter's motor will be locked after you slide to lock the scooter in the Mi Home/Xiaomi Home APP. After 24 hours of being locked, the scooter will automatically turn off. The motor will still be locked when the scooter is turned on again. When the scooter is locked, it will sound an alarm when moved, and the button operation on the scooter will not work. This function cannot prevent your scooter from being stolen, please keep the scooter safe. Locking the scooter will consume the scooter's power, please use this function wisely.
16. Q: How to restore the Xiaomi Electric Scooter 5 to factory settings?
A: Make sure the scooter is turned on. Squeeze the brake lever, and simultaneously press and hold the accelerator and the power button for 7 seconds. When you hear a beep, the scooter has been restored to factory settings. This operation will completely delete the data stored in the scooter, please proceed with caution.
17. Q: Why is there a brightness change on the control panel of the Xiaomi Electric Scooter 5?
A: The control panel will dim if the lights on the scooter are on and return to the normal brightness when the lights are off.
18. Q: How to adjust the mechanical brake of the Xiaomi Electric Scooter 5?
A: Before adjusting, make sure the scooter is turned off and not charging. When the brake is too tight or too loose, it is recommended to refer to the following methods to adjust the brake for an optimal experience.
Tool: 14mm T-handle socket wrench (the tool needs to be prepared by yourself).
When the brake is too tight, use the tool to turn the nut on the screw rod counterclockwise, to slightly shorten the brake cable's exposed bottom part. When the brake is too loose, use the tool to turn the nut on the screw rod clockwise, to slightly lengthen the brake cable's exposed bottom part.
19. Q: How to acquire the QR code unique to the Xiaomi Electric Scooter 5?
A: To connect to the Mi Home/Xiaomi Home APP, you need to scan the QR code unique to your scooter which can be acquired via the following methods:
1. Open the Mi Home/Xiaomi Home APP and tap [Xiaomi Electric Scooter 5], then go to [More functions] >> [Settings] >> [Scooter QR code] to view and save the screenshot of the code;
2. You can also find the scooter's QR code on the labels attached to the control panel and to the right side of the deck, as well as on the back cover of the user manual.
20. Q: What are the impacts of low-temperature weather on riding the Xiaomi Electric Scooter 5?
A: The lithium-ion battery has reduced activity and delayed reaction in winter. To avoid irreparable damage to the battery cell caused by low temperature, BMS will enable low-temperature protection and the thermometer icon on the control panel will light up. This will result in reduced acceleration and possibly charging issues for the scooter.
Since low-temperature weather leads to the reduced activity of the lithium-ion battery and changed tire pressure, together with the impact of wind speed and heavy clothes worn by riders, the scooter's energy consumption will accelerate and its battery life will decrease as well.
21. Q: Why does the thermometer icon on the control panel of the Xiaomi Electric Scooter 5 light up?
A: If the thermometer icon lights up, it means the battery temperature is too high or too low. This will result in reduced acceleration and charging issues for the scooter, and you can not be able to ride the scooter. Use or charge the scooter after its battery temperature returns to the normal operating range.
22. Q: What is the general range of the Xiaomi Electric Scooter 5?
A: The general range of Xiaomi Electric Scooter 5 is approx. 60km.
Note:
General range: Measured when there is no wind and at 25℃, and the scooter is fully charged to ride at a constant speed of 15km/h in the standard mode on a flat surface with a load of 75kg. The actual range will vary depending on the load, ambient temperature, wind speed, road surface, tire pressure, battery charging cycles, riding mode, and operating habits of the people, such as rapid acceleration or deceleration.
23. Q: How to cycle through the riding modes on the Xiaomi Electric Scooter 5?
A: Press the power button twice to cycle through the riding modes. The maximum speed for walking mode is 6km/h, for standard mode (D) is 20km/h, for sport mode (S) and sport plus mode (S+) is 25km/h. Do not cycle through the riding modes when riding the scooter.
Note:
If the local regulations and laws have different provisions on the maximum speed, the local regulations and laws will prevail.
24. Q: What is the self-discharging rates of the Xiaomi Electric Scooter 5?
A: Currently, the half-charged battery pack has an initial self-discharging rate of 1%–4% per month in a room-temperature environment. With the battery pack, the self-discharging rate increases by about 0.6% per month on average for every 100 cycles of charging and discharging or every 6 months (based on which condition is reached first).
25. Q: What are the extreme temperatures when charging the Xiaomi Electric Scooter 5?
A: Extreme temperatures refer to the temperature of the environment in which the battery is charging, discharging, or in storage that is not within the range specified by the manufacturer. The temperature range specified by the manufacturer is 0℃ to 45℃ for charging, -20℃ to 70℃ for discharging, and -20℃ to 60℃ for storage.
26. Q: What is the TCS anti-slip function of the Xiaomi Electric Scooter 5?
A: When the TCS (traction control system) anti-slip function is enabled, the scooter can prevent the tires from slipping excessively to maintain stability during starting, accelerating, turning, etc. The function can be enabled/disabled via the Mi Home/Xiaomi Home APP.
Does it help?
Yes
No